User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. No-code tools are making complex tasks simple, such as building in-app product tours. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

MAY 2, 2024

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. For example, contextual in-app guidance. Customer retention is vital for product success and business profitability. That’s one question we discuss in the article. Let’s dive right in!

Retention 111

Retention Metrics Strategy Scale 111

How To Buy Saas

MAY 15, 2024

Don’t worry; in this blog, we will help you know everything about the different cloud computing models like IaaS PaaS SaaS to decide which one will be best for your business. Cloud computing services provide on-demand solutions and IT resources to companies via the Internet with pay-as-you-go or subscription-based pricing models.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. Let’s get right to it. The process includes translation.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

SaaStr

DECEMBER 1, 2022

Every day, billions of people around the world connect with their favorite brands to shop online, play the latest video games, log into mobile banking apps, learn remotely, share videos with friends, and so much more. Invite everyone to the project—internal resources, customer teams, and third-party vendors.

Merchant Services 230

Merchant Services Payment Solutions SaaS Payments Payments 230

User Pilot

JUNE 19, 2023

Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Integrations with other tools like video conferencing apps or HR software. What factors should you consider when choosing a SaaS learning management system to support your customers and employees?

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

JUNE 29, 2023

Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. What is user documentation?

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Also known as customer training, it involves providing resources to help you onboard, train, and retain existing or new customers. Userpilot blog welcome mail. Step-by-step guides.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. More importantly, how can marketing teams maximize it?

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Software Review 98

Software Review Onboarding Enterprise Branding 98

User Pilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. Note, the list doesn’t include checklists or the resource center functionality. Appcues is a better option than Pendo for mobile apps.

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

MAY 22, 2023

Segment users based on their in-app activity, JTBDs, and product usage data. Then, exploit in-app communication channels such as tooltips and modals to provide ongoing support. Create a personalized in-app resource center to help users find solutions relevant to their use case.

Onboarding 96

Onboarding Social Media Retention Branding 96

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. How to prevent churn by identifying at-risk customers? Let’s dive in! What are at-risk customers?

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Most of them are limited to goal tracking and in-app experience performance tracking. Maybe something completely else? Book the demo!

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MAY 22, 2023

Offer self-service support in multiple formats and an in-app resource center. Create customer empathy maps An empathy map consists of a square with four quadrants and the user in the center. This article guides you to make an excellent CX strategy with best practices and tips. Let’s start! Empathy map.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. Why is an Intercom alternative needed?

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

ChurnZero

APRIL 22, 2022

Be at your customer’s side with In-App Communications. In-App Communications give you that power: to be in the right place, at the right time, with the right message, and when your customer is in the right mindset. Use In-App Communications to offer positive reinforcement and additional support to new or stuck customers.

Customer Success 98

Customer Success Consulting Compensation Communication 98

User Pilot

MAY 31, 2023

To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

JUNE 30, 2023

Introduce new features to existing customers with in-app banners. Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. With the AppFollow integration, you can monitor customer feedback across all major app stores. SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

User Pilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Automate support with contextual in-app support. Let’s get started. What is after-hours support?

Outsourcing Services 98

Outsourcing Services SaaS Customer Support Software Review 98

User Pilot

MAY 3, 2023

Product usage and user behavior data , for example, guide views, poll responses, and resource center views. Mobile-specific data, like app or OS version. Is Pendo onboarding functionality any good? This is the main question we tackle in the article, so if you’re after this answer, you’re in the right place!

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

APRIL 28, 2022

Product tours and in-app guides are also important tools to increase engagement. Userpilot is a powerful no-code tool with huge customization capabilities and can offer better value for money when it comes to building in-app guidance. Both apps offer checklists – but for Pendo, they are only accessible via the Resource Center.

Onboarding 98

Onboarding Software Review SaaS Technical Review 98

User Pilot

JULY 31, 2023

Provide self-service support with a resource center. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

MARCH 17, 2024

Consequently, you would have to invest more resources in your organic strategy. You can track essential metrics across all digital channels, like blogging and email marketing , and check how multiple channels perform together. This suggests that the company should shift resources from Facebook to Google Ads to be efficient.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

JUNE 20, 2023

To collect data for survey analytics, you can trigger surveys across the user journey, provide an option to submit feedback in-app, segment users to send in-app surveys and use passive feedback widgets. There are five types of survey data: quantitative data, qualitative data, categorical data, ordinal data, and scalar data.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

FEBRUARY 28, 2023

Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Review your product analytics, and A/B test your in-app messaging for added context. Organize webinars to help users adopt more advanced features.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Let’s dive in!

SaaS 95

SaaS Education Customer Support Onboarding 95

User Pilot

JULY 14, 2023

You can improve your customer service to increase customer satisfaction by: Letting customers self-serve answers through a resource center reduces customer support tickets. Userpilot can help you improve your customer experience by implementing a resource center, using multiple UI patterns, and collecting customer feedback in-app.

SaaS 96

SaaS Social Media Customer Support Technical Review 96

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JULY 18, 2022

The first step is segmenting users based on their jobs to be done and personalizing in-app experiences to deliver the promised value to each user segment. Gamifying the app and adding fun elements to your product significantly improves the user experience and drives repeated engagement. Some users sign up and forget about your app.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

Buffer Resources

APRIL 22, 2024

For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article. Facebook Groups are communities centered around specific interests, hobbies, or industries. A solopreneur is any business driven exclusively by one person.

Social Media 105

Social Media Scale Growth Hacking Headcount 105

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. It also doesn’t offer a resource center. It also doesn’t offer a resource center. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MAY 31, 2023

The best practices for collecting survey data include the following: Strategically incorporating surveys in various in-app flows. Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Sending surveys to specific user segments. Why should you analyze survey data?

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98