SaaStr

OCTOBER 15, 2020

No AI solution will understand your brand tone better than your marketing team, and you’d be taking a huge leap of faith if you let bots write your code. But—and no one knows this better than you—SaaS solutions can save your team so much time. Of course, you should be thoughtful about what you choose to automate. 1 Sales tax.

Business 320

Business AI Search Marketplace as a Service compliance 320

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. Zoom’s market cap grew over 4X to reflect that. Each of those, independently, are massive market cap drivers for their businesses as well.

Cloud 198

Cloud Scale Payment Methods Payment Solutions 198

SaaStr

FEBRUARY 6, 2023

More people are adopting cloud-based products across industries leading to rapid digital transformation and SaaS hypergrowth. How can you scale while staying relevant to the user? She also discusses how these tools can provide value from the initial launch to a hyper-scaling mode. billion dollars. Solve that immediately.

Travel 170

Travel Scale Management Marketplace as a Service 170

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Subscription Flow

JANUARY 3, 2024

Most SaaS companies, on the other hand, treat pricing as an afterthought, setting it and then forgetting about it, rather than viewing SaaS flexible pricing strategies as ongoing processes critical to their success. Read more: SaaS Pricing Trends to Boost Sales & Revenue in 2024 Why do you need flexible pricing?

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 185

Software Review Scale Technical Review SaaS 185

SaaStr

SEPTEMBER 20, 2019

“How did you get started creating your SaaStr community, and how could I get started on making one for a different industry?” But I have at least learned a few things about content marketing that might help others: First, speak about something you really, really know. Not a junior content marketer or agency.

Content Marketing 136

Content Marketing Trends Data Marketing 136

Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. So goes the story. What Types of Businesses Are We Talking About?

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. How businesses can take advantage of the growth around B2B Ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

SaaStr

JUNE 19, 2020

343: On today’s episode, Christoph shares his five tips for fundraising during a pandemic. Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Up today, Christoph Janz, managing partner at Point Nine Capital.

Development Team Review 162

Development Team Review Software Review Management SaaS Payments 162

SaaStr

FEBRUARY 25, 2020

This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. There are a few reasons.

Merchant Services 178

Merchant Services Scale Technical Review Sales Hiring 178

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. How do you actually go about implementing AI within your app? AI can greatly improve the customer experience.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” When these SaaS “rules of thumb” are shared and used in this way, there is a real risk of making the wrong decisions.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. You may not know that behind the Neil Patel brand is a powerful and growing network of digital marketing agencies with offices around the world. Neil Patel’s foray into digital marketing began with his blog.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

JUNE 21, 2018

How can you capture, qualify and convert the right leads for your business while working within your means? Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. How did they in touch with the company? Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. But it can be a real challenge knowing that’s what you’re doing from the outset. Prospective customers have to be educated.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. So, putting a little bit more money in everybody’s pocket and creating a little more growth is probably a great topic for today. So, we’ve got three of them here. Jason : All right.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. It’s the most successful SMB SaaS acquisition channel ever built. Today, he’s replicating that success at Dropbox. Thank you, Thomas, for sharing your insights.

Outsourcing Services 111

Outsourcing Services SMB Acquisition Scale 111

SaaStr

JUNE 10, 2020

The true test of marketers. Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. And so today I’m looking forward to sharing some of those learnings and what I’ve seen. Are you a revenue driver or a cost center?

Travel 181

Travel Marketing Scale Outsourcing Services 181

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. We hear how sharing the pain that your customers experience is key to understanding it. Short on time?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Neil Patel

JANUARY 21, 2021

Today I’m going to share with you some of my favorites. But you can’t build a great SaaS or e-Commerce company without the help of digital tools. If you’re serious about growing your startup, you’ll eventually need to put down the pen and paper to-do list and upgrade to a SaaS solution. What Are Bootstrapping Tools?

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

Chargify

SEPTEMBER 3, 2019

Many SaaS entrepreneurs don’t spend much time considering which billing software will fit their needs for the long-term. The problem is that they often don’t realize just how quickly they’ll need a billing platform that can handle the complex billing needs of a growing SaaS business. The Complexity of SaaS Billing.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

FastSpring

DECEMBER 5, 2018

Factor in that the statistic that 80 percent of all newly started ecommerce companies fail , and you can get a sense of just how challenging selling physical products online can be. Digital products, on the other hand, are easier to take to market. Are you an artist, author, software engineer, or maybe just a hobbyist in your field?

Marketplace as a Service 64

Marketplace as a Service Software Technology Software Engineering 64

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. There are many fantastic examples to draw from across the SaaS marketplace. Knowledge is power and user documentation is necessary for building it.

Management 98

Management Technical Review Software Review Customer Support 98

SaaStr

SEPTEMBER 3, 2019

Hear from Austen Allred how and why you should be stepping on the gas when your CAC is low. Hey, how’s it going? There’s a little bit of work to do still, but you know, tonight the title of my talk is how to make user acquisition practically free. It was this: how can I be the Twitter guys? What am I missing?”

Acquisition 143

Acquisition Software Review Payment Methods Marketplace as a Service 143

SaaStr

JULY 9, 2019

How’s it guys? How’s everyone feeling? How many of you are from Africa or have been to Africa? Also last year, of the 10 fastest growing Internet penetration markets in the world, 8 of them were in Africa. Most African markets never had a banking infrastructure the like of which we used to here.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. In today’s world it has never been easier for your competitors to achieve this. Basic marketing and selling at a global scale is becoming easy too. Innovative startups.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. The library encompasses hours and hours of reading, listening, and viewing material.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. How did it change his mindset? Where does Ryan sit on whether marketing is an art or a science today?

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Ceci Stallsmith – Director of Platform Marketing @ Slack.

Payments 124

Payments Scale Scaling Revenue 124

OPEXEngine

JANUARY 30, 2020

The SaaS 2020 outlook for CFOs reminds me of swash (look it up – turbulent water caused by an incoming wave hitting the shore and meeting the outgoing backwash from the previous wave). How is a CFO in a hot sector like SaaS expected to plan? Market leadership. Not all of that will be reinvested, but a lot will.

Sales Hiring 49

Sales Hiring Benchmarks SaaS Acquisition 49

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). It makes us inspect our decisions at a much more granular level, and we have a high bar—especially in today’s macro environment—for burning cash.” . Marketing Lead Gen.

Sales Hiring 39

Sales Hiring Acquisition Forecasting Outsourced Development 39

SaaStr

MARCH 17, 2023

Buying software has changed significantly over the past 27 years. The average mid-size company has 111 SaaS applications. Chris Perrine, the Vice President of G2, Asia Pacific, shares what’s holding up buyers in today’s economy and how you can meet them where they are. It’s the single largest impediment for buyers today.

Marketplace as a Service 197

Marketplace as a Service Software Review Technical Review Azure 197

Baremetrics

SEPTEMBER 3, 2021

In short, it’s not what you do, but how you do it. SEO techniques to increase the effectiveness of your funnel Before plotting out our course, let’s first remember the cardinal rule of any promotion as defined by the marketing guru Simon Sinek. but there is more to it than ‘If you build it they will come’. Try Baremetrics Free.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Hey, I read your content,” which feels really good, but I’ll talk through all this today. That’s how early I was.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100