SaaStr

DECEMBER 13, 2023

Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. The 15 Types of Misuse and Abuse of SaaS Metrics #1: Bludgeoning.

Metrics 301

Metrics Sales Hiring Benchmarks SaaS 301

SaaSOptics

JUNE 27, 2018

Customer success is key to growing your SaaS business. That's why investors care about your customer success metrics (and more). In the second half of our two-part blog series, we're sharing insights from investors about SaaS customer success metrics.

Customer Success 40

Customer Success Metrics Subscription Payment Features 40

SaaStr

MARCH 12, 2024

2 Talk to Product: D eals that go through M&A teams have an extremely low success rate — less than 1%. You only make money after your investors get their money back. It’s a common dream for founders to hope their startup be acquired one day, but what is a company, like Google, really looking for in their acquisitions?

Software Review 226

Software Review Technical Review Acquisition Scale 226

SaaStr

OCTOBER 28, 2022

Blond drills down to the critical points founders need to know to stay successful and attract investors. . In 2021, there was much less focus on efficiency and more on revenue metrics like ARR. In 2021, there was much less focus on efficiency and more on revenue metrics like ARR. A New SaaS Playbook. A New SaaS Playbook.

Sales Recruiting 209

Sales Recruiting Sales Hiring Leadership Interviewing 209

SaaStr

AUGUST 13, 2021

They have to do their own customer, er, LP meetings. If you don't send the VC a deck ahead of the meeting, Don't expect them to be prepared. — Jason BeKind Lemkin (@jasonlk) August 11, 2021. These truly are the best of times in SaaS. It seems like everyone is raising 3 big VC rounds a year, effortlessly. And yes, some are.

Scale 281

Scale Sales Hiring Venture Capital Headcount 281

SaaStr

MARCH 27, 2023

So signing up 100 new customers costs you more or less the same as signing one additional customer. It also means that if a company runs in trouble or needs to stop growth for a little bit, there’s a ton of cash coming through because the existing customers are very efficient. So this is, of course, very efficient.

SaaS Payments 210

SaaS Payments Technical Review Software Review Venture Capital 210

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. But it didn’t matter because of how they were deploying money then.

Sales Hiring 259

Sales Hiring Sales Recruiting Scale Headcount 259

SaaStr

OCTOBER 7, 2022

This has caused VC investors to be increasingly wary. Founder and Managing Partner at Cowboy Ventures, Aileen Lee, discusses the state of the VC market in 2022 with Founder and CEO of SaaStr Jason Lemkin—the change in VC activities and seed deals, the importance of the board in the success of a startup, profitability and much more.

Venture Capital 212

Venture Capital Marketing Startup Construction 212

SaaSHolic

FEBRUARY 23, 2022

If you’re looking for the top SaaS blogs and influencers you’ve come to the right place. He writes frequently at Close.io’s blog , has many videos published at Close.io’s YouTube channel , and also presents The Startup Chat podcast. He tweets at lot and also writes at Intercom’s blog. where he became Sr. After leaving Yahoo!

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

SaaStr

SEPTEMBER 13, 2023

As a founder, if you plan on 80% success, that’s crazy. It’s tough for investors. Investors are more skeptical now. Founder and General Partner of Craft Ventures, David Sacks, shares his perspective on what to expect from SaaS in 2024. Is everything going to be focused on AI? Can you raise a Series A if you’re not “AI SaaS?”

SaaS Payments 220

SaaS Payments Payment Solutions AI SaaS 220

SaaStr

JANUARY 3, 2023

In the current economic climate, investors weigh profitability over growth. How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized.

Enterprise 231

Enterprise Sales Sales Funnel Compensation 231

SaaSHolic

FEBRUARY 6, 2023

If you’re looking for the top SaaS blogs and influencers you’ve come to the right place. He writes frequently at Close.io’s blog , has many videos published at Close.io’s YouTube channel , and also presents The Startup Chat podcast. He tweets at lot and also writes at Intercom’s blog. where he became Sr. After leaving Yahoo!

Venture Capital 52

Venture Capital SaaS Social Media Startup 52

SaaStr

DECEMBER 4, 2023

Here are the top five tips to get sales right, no matter the market. #1: The sales cycle is important because it cascades into a bunch of critical metrics for you and investors, including revenue. The sales cycle is important because it cascades into a bunch of critical metrics for you and investors, including revenue.

SaaS Payments 220

SaaS Payments Payment Services Payments Payment Features 220

SaaStr

JUNE 5, 2022

But, over the years as both a founder and a start-up exec, I have raised over $40m in Venture Capital across 4 successful start-ups. We had a handful of great enterprise customers, many dozens of tech leaders and midsized customers, and maybe a thousand or so smaller customers. I’ve also pitched over 110 VCs.

Venture Capital 231

Venture Capital Technical Review Finance Investment 231

SaaStr

MARCH 29, 2023

Your earliest hires are significant in shaping your company’s success. While the focus should always be on your customers, remember that your employees will be responsible for getting and retaining those customers. “I’d Channel: How your offerings are delivered to customers and users.

Sales Hiring 182

Sales Hiring Scale Strategy Metrics 182

SaaStr

NOVEMBER 12, 2022

They understand why they got “No”s in the early, pre-traction days, and even, in the early-ish days when they had a handful of customers but wasn’t really taking off yet (my favorite time to invest). Especially when some other crappy company just got funded last week with worse metrics. It's not just FTX.

Scale 339

Scale Sales Recruiting Machine Learning Artificial Intelligence 339

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

ChurnZero

MAY 6, 2022

Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. Now, [NRR] is the second question [investors] ask.

Retention 98

Retention Revenue Entrepreneurship B2C 98

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity?

Customer Success 98

Customer Success Metrics Engagement Software Review 98

SaaStr

MAY 25, 2022

No one built a business solely on metrics like TAT, LTV, etc., Investors will invest in your business if: You have a strong brand. Your customers like you. Nothing else matters. Every successful business you admire—Google, Facebook, Microsoft, Apple, et al.—was Changing the way you think about business.

Scale 252

Scale Marketplace as a Service Business Model Advertising 252

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Kellblog

JANUARY 2, 2024

As per my custom, let’s review my 2023 predictions before presenting those for 2024. Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. Blowing up customer success to save money is myopic. 2023 Predictions Review 1. Partial hit.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Confused about trying to understand SaaS roles? That’s perfectly normal.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Choose Metrics that Emphasize Your Value.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Difficult conversations lead to deeper customer connections.

Customer Success 98

Customer Success Scale SaaS Finance 98

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. This was certainly one of them.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

SaaStr

AUGUST 25, 2023

To some extent, if you have the hottest startup in the world, the full package, you can play some games with investors. You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. 1 “Ask VCs for advice when you want money.

Part-Time VPE 185

Part-Time VPE Scale Sales Hiring CTO Hire 185

Incredo

SEPTEMBER 24, 2019

You might say that if your software and customer support are flawless, you shouldn’t care about competition. However, this fact will make you feel motivated only if you are aware of SaaS competition pace and are ready to allocate resources to your SaaS competitor analysis process. Why invest time in your SaaS competitive analysis?

Social Media 188

Social Media SaaS Software Review Technical Review 188

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Interested in what our most popular episodes were last year?

Scale 249

Scale Sales Hiring Scaling B2B 249

Kellblog

FEBRUARY 2, 2023

Big companies periodically catch self-boredom-itis and attempt to cure it with top-down pivots, dreamed up in corporate offsites with no regard for existing customers and no recollection of the organic, bottom-up processes that helped them become big in the first place. A quick reminder that I do these for fun and fun alone. IBM Watson.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! But what’s the final checkpoint for your business?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. The expert panel included Pendo.io

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

Chart Mogul

MARCH 31, 2022

Success doesn’t happen overnight, though. The best way to keep track of your growth is to monitor your SaaS metrics. Why Metrics Matter? Success doesn’t happen overnight, though. The best way to keep track of your growth is to monitor your SaaS metrics. Why Metrics Matter?

Metrics 52

Metrics Scale Startup SaaS 52

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

JULY 15, 2020

I don’t know what’s going on but I knew I wanted someone that would tell us exactly how it is, speak with data, be unvarnished and have enough wins both operationally as investor under his or her belt to not hide anything, just to share it how it is. That’s what I want to dig in today. So pop into the Q and A.

Investment 152

Investment Scale Travel Venture Capital 152

CustomerSuccessBox

JUNE 24, 2022

Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. SaaS investors prefer to invest in companies where most of their cash flow and total revenue come from recurring revenue. Why you should invest in Customer Success? Easy retention via customer success.

Customer Success 52

Customer Success Revenue Onboarding Retention 52