User Pilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. Setting up custom conversion events to track the customer experience and progress.

Underperforming Technical Team 89

Underperforming Technical Team User Experience Customer Lifetime Value Retention 89

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Segment disengaged users.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payment Services 91

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 87

Engagement Customer Lifetime Value Revenue Subscription 87

User Pilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. TL;DR Analytics dashboards are tools for visualizing key metrics in your business. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 83

Social Media Data SaaS Scale 83

User Pilot

FEBRUARY 26, 2023

However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features.

Software Review 89

Software Review Systems Review Engagement Scale 89

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 88

AI Search Software Review SaaS AI 88

User Pilot

MARCH 16, 2023

With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. However, the Basic package has strict limitations like only 1 user seat and no custom branding. You can fully customize all creations to reflect your company’s branding.

Pricing 89

Pricing Software Review Technical Review Onboarding 89

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments.

Marketing 90

Marketing Sales Funnel Forecasting Customer Lifetime Value 90

Kellblog

MARCH 18, 2024

If you get stuck, ping me on LinkedIn , Twitter , or leave a blog comment here. In another, it’s critical and captured in age-old strategy tools like the Ansoff Matrix. 3] In one sense, it’s a somewhat less interesting dimension because it has only two members, new and existing.

Marketing 81

Marketing Finance AI B2B 81

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot integrates nicely with tools like Pendo and Amplitude.

Management 89

Management Software Social Media Trends 89

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 81

Software Review AI Search SaaS Technical Review 81

User Pilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. This game-changer can help you foster customer relationships, drive engagement, and boost business growth.

Scale 87

Scale Marketing Onboarding User Experience 87

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! We hope so! At Totango Live!

Customer Success 98

Customer Success Construction Customer Lifetime Value Leadership 98

User Pilot

FEBRUARY 4, 2023

Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts. To perform growth analysis, start by segmenting your users with similar characteristics and jobs to be done. How a cohort table can plug your leaky bucket.

Acquisition 92

Acquisition Retention Churn Metrics 92

User Pilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Map out each stage in the customer journey.

SaaS Payments 91

SaaS Payments Payment Services Payment Methods Payment Solutions 91

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

Social Media 118

Social Media Technology Customer Success Trends 118

Totango

APRIL 18, 2023

As businesses are laser-focused on retaining and growing current clients, they’re turning to their customer success (CS) teams and leaders to make it happen. With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). This is the moment for CS to shine.

Innovation 99

Innovation AI Customer Success Scale 99

Blulogix

FEBRUARY 18, 2024

This blog post explores the pivotal role of data analytics in shaping effective monetization policies, guiding businesses towards enhanced growth, customer satisfaction, and competitive differentiation. This insight drives the development of new features, services, or subscription tiers that meet evolving customer needs.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 93

Scale Underperforming Technical Team Churn Trends 93

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Management 89

Management Software Review Social Media Onboarding 89

User Pilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. When choosing an event-tracking tool, first decide if you need to track user behavior inside a digital product or on a website.

SaaS 90

SaaS Scale Social Media Pricing 90

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. Branding your survey.

Software 102

Software Branding Customer Success Retention 102

User Pilot

MARCH 13, 2023

What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. Of course, none of this is possible without the right tool for the job. A product survey is a tool that lets you gather feedback from customers in a structured way.

Onboarding 88

Onboarding Churn SaaS Management 88

Blulogix

NOVEMBER 8, 2023

As a company in a crowded market, it’s essential to differentiate yourself and continuously meet your customers’ evolving needs. One powerful tool in your arsenal is a well-crafted usage-based pricing strategy. They pay for what they use, making it a more customer-centric approach.

Pricing 52

Pricing Strategy Scale Marketing 52

User Pilot

SEPTEMBER 30, 2022

With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction. Product analytics helps product managers determine how many customers are using their products and what obstacles the average user encounters throughout the road.

Data 81

Data Management Onboarding Metrics 81

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Respond to that customer email” doesn’t offer much by way of next steps. If so, this article is for you! Let’s get started!

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 83

Retention Metrics Strategy Scale 83

User Pilot

MARCH 7, 2023

TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams. Event segmentation analyzes user behavior based on specific events and shows the most commonly performed events.

Retention 89

Retention Data Analysis Scale Data 89

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Customer Lifetime Value 81

Customer Lifetime Value Software Review Underperforming Technical Team Trends 81

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 100

B2B Social Media Market Research Customer Success 100

User Pilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Software Review 93

Software Review SaaS Customer Lifetime Value Engagement 93

Blulogix

FEBRUARY 17, 2024

This blog post delves into the concept of dynamic pricing models in subscription billing, exploring how businesses can leverage these strategies to enhance customer satisfaction and maximize revenue. Enhanced Customer Satisfaction: Customers appreciate pricing that reflects the true value and utility they derive from a service.

Subscription 52

Subscription Payment Features Pricing Marketplace as a Service 52

User Pilot

FEBRUARY 6, 2023

In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Let’s get started.

Artificial Intelligence 94

Artificial Intelligence Data Software Review Machine Learning 94