Blulogix

APRIL 12, 2024

The intricate nature of subscription models can indeed be a formidable maze, but with the right strategies, businesses can turn these complexities into substantial advantages. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

JANUARY 27, 2024

Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. Happy customers beget more happy customers. It’s your top marketing and customer retention investment.

Azure 209

Azure AWS SaaS Customer Success 209

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. We still want to drive retention and growth and make money. With the number of layoffs, customer success was the highest. The world has changed.

Sales Hiring 237

Sales Hiring Customer Success Scale AI 237

SaaStr

MARCH 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why I’d Rather Be Acquired by Vista Than a Big Tech Company. 4 Simple Things You Can Do To Not Lose Your Top Customers. Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose. If You Do It Right.

VP of Engineering 194

VP of Engineering Scale CTO Engineering 194

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

SaaStr

SEPTEMBER 3, 2023

“Do public markets understand recurring revenue and SaaS models?” People are falling in love with this model for a couple of reasons. The magic of a SaaS model is: Very high logo retention. The magic of a SaaS model is: Very high logo retention. Net dollar retention is ideally over 120%.

Sales Hiring 217

Sales Hiring Headcount Finance Technical Review 217

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 218

Sales Hiring Technical Advisors Compensation Outsourced Development 218

SaaStr

OCTOBER 23, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: CB Insights: Yes, Venture is Down. But You’ll Probably Need 50 Million Active Users for Freemium to Actually Work as a Business Model. How to Build a Super High-Retention Sales Team | Twilio SVP & GM Alice Katwan.

CTO 175

CTO Scale Business Model Retention 175

SaaStr

AUGUST 7, 2023

As you’ll learn further down in this article, ARR now means any type of software-related revenue with 100%+ Net Revenue Retention (NRR), even if it’s not truly recurring. CAC stands for Customer Acquisition Costs and measures how much it costs to buy a new customer. That works for a hyper-SMB model.

Metrics 182

Metrics SaaS Sales Hiring Finance 182

Totango

FEBRUARY 9, 2024

That’s why it is important to understand and track both gross retention and net retention. What is gross retention? In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 110

Retention Underperforming Technical Team Software Review Churn 110

SaaStr

APRIL 28, 2022

Our second SaaS blog post ever, in 2012 (updated after) was “Want to Understand SaaS? Especially after interviewing 50+ customer success managers over the past few years. I recently asked a mid-level CS rep how many of his customers showed up to his QBRs. Lost a few customers? I’m no longer so sure.

Customer Success 198

Customer Success Metrics Scale Retention 198

SaaStr

SEPTEMBER 29, 2022

Free user retention. Stage 2: Prove free user retention. It’s time to reduce the customer acquisition cost by experimenting with content marketing and virality. But this should come at last, where you focus on metrics such as paid user percentage or net dollar retention. This adoption funnel goes through: . Monetization.

Technical Review 231

Technical Review Technical Advisors Scale Compensation 231

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led? It is often the first point of interaction between potential customers and your company.

Scale 249

Scale Sales Hiring Sales Marketing 249

SaaStr

MARCH 6, 2024

But it’s also tied to B2B seat models and tech. Customer Count Up 8% Year-over-Year to 18,950 It’s hard to find net net customers after $1B ARR. At some point, it can feel like everyone already is a customer. 8% new customers + 111% NRR = their +19% yearly growth now. #4. That’s 2024. #3.

Fractional VPE 206

Fractional VPE Part-Time VPE Scale SMB 206

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 52

B2B Subscription Payment Features Customer Success 52

SaaStr

NOVEMBER 15, 2022

This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. A general understanding of the SaaS business model grew as the SaaS sector matured. Gross Retention = 90% +. After all, it wasn’t so long ago that SaaS metrics gained respect and popularity in the industry.

Metrics 204

Metrics Machine Learning Artificial Intelligence Technical Review 204

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

SaaStr

NOVEMBER 14, 2023

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. Meghan Gill, SVP of Sales Ops and Sales Dev at MongoDB, shares different consumption-based compensation models that drive the right behaviors. So, it’s more customer-friendly, but it also has its pros and cons.

Compensation 164

Compensation Sales Azure AWS 164

Blulogix

JANUARY 20, 2024

Navigating Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Minimized Friction: A rigid subscription model can lead to frustration and churn.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. In the sales-led model (SLG) , it’s the sales reps who nurture leads and close deals. PLG is cost-efficient and promotes retention and long-term growth. Usage retention is a key metric to track for PLS companies.

Scale 105

Scale Sales Software Review Retention 105

SaaStr

JULY 21, 2021

Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. I love having NRR be the #1 metric for Customer Success. I love having NRR be the #1 metric for Customer Success. 7 takeaways: 1.

Customer Success 359

Customer Success Trends Retention Metrics 359

SaaStr

OCTOBER 17, 2022

Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. ChurnZero Chief Customer Officer Alli Tiscornia explains why earlier is better, and how to build a CS team that scales for the future. When should you start customer success?

Customer Success 213

Customer Success Sales Hiring Scale Leadership 213

Blulogix

JANUARY 20, 2024

How to Navigate Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Minimized Friction: A rigid subscription model can lead to frustration and churn.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

MARCH 19, 2024

This blog post will review the complexity of managing digital inventory in subscription models and shares best practices for effective oversight. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.

B2B 52

B2B Subscription Payment Features Management 52

Blulogix

MARCH 8, 2024

This diversity requires a billing system capable of managing complicated account hierarchies and providing customized billing solutions to meet varied needs. Managing this product complexity efficiently is key to accurate billing and customer satisfaction. Product Complexity: B2B offerings are seldom one-size-fits-all.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Pricing Communication 52

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Retention is the new acquisition.

Customer Success 95

Customer Success Generative AI Scale AI 95

Blulogix

FEBRUARY 20, 2024

Agile monetization, with its emphasis on flexibility, responsiveness, and customer-centricity, relies heavily on technological innovation to remain effective and competitive.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 113

Software Review Scale Customer Success Innovation 113

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. What are the benefits of marketing-led growth?

Strategy 105

Strategy Marketing Social Media AI Search 105