User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

Market Research 98

Market Research Scaling Branding Social Media 98

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Click to download. Reach out via Email.

Software Review 104

Software Review Technical Review Interviewing Benchmarks 104

User Pilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback?

SaaS 52

SaaS Scale Software Review Churn 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Reach out via Email.

Software Review 72

Software Review Technical Review Interviewing Benchmarks 72

Trujay

JANUARY 3, 2022

Do you know what your customers think of your products and services? Small businesses and marketers tend to depend on customer feedback to analyze the performance of their products. The post The Best Customer Feedback Tools for Small Business appeared first on Trujay: Migration & Integration Solutions.

Business 76

Business Marketing Management 76

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 98

Technical Review Management Leadership Systems Review 98

SaaStr

JUNE 4, 2019

Consistently ramping your ARR is a whole lot harder if your customers don’t stick around. In an age where earning customer loyalty and trust is harder than ever, the road to lifetime value is paved with customer feedback. 63% of customers, think that marketers are selling them something that they do not need.

Sales Recruiting 170

Sales Recruiting Scale Underperforming Technical Team Pricing 170

ChurnZero

APRIL 14, 2020

This is a guest blog post by Alexa Drake from G2. No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is. . The rapport you keep with your customers is mission-critical to the success of your business. But first, let’s talk about customer feedback.

Systems Review 81

Systems Review Branding Social Media Churn 81

Groove HQ

JANUARY 6, 2022

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers. The post 2022 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It) appeared first on Groove Blog.

Customer Support 57

Customer Support 57

SaaStr

APRIL 20, 2024

Challenges in AI Implementation Companies experimenting with AI in customer support face challenges due to the limitations of current AI technology. The Role of AI in Marketing AI can enhance the customer experience by allowing marketers to own more of the customer journey and provide real-time product demonstrations.

Sales Hiring 256

Sales Hiring Startup Marketing Technical Review 256

Chart Mogul

MAY 8, 2018

Putting customer feedback to work in your business means having well-defined frameworks for capturing, cataloging and analyzing input from your users. Effectively handling customer feedback is a vital ingredient in reducing churn for subscription businesses. A written comment on a blog post.

Scale 65

Scale Technical Review Subscription Payment Features 65

SaaStr

NOVEMBER 13, 2023

This creates a feedback loop from customers and partners that shows whether you’re on the right track or not. 2: Be Competitor Aware, But Customer Focused Customer obsession is a core value at Drata. But the bottom line is customers are the ones using your products, not competitors. The takeaway?

Scale 223

Scale Scaling Sales Hiring Construction 223

Baremetrics

JULY 31, 2018

Jack Ma, founder and CEO of Alibaba, attributes the growth of his company to customer feedback. I’m looking at technology with the eyes of my customers… normal people’s eyes.”. Also consider the following: Companies that prioritize customer experience generate 60 percent higher profits. Use a welcome email.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

Trujay

MAY 24, 2021

Do you know what your customers think of your products and services? Small businesses and marketers tend to depend on customer feedback to analyze the performance of their products. The post The Best Customer Feedback Tools for Small Business appeared first on Trujay: Migration & Integration Solutions.

Business 52

Business Marketing 52

SaaStr

MARCH 12, 2024

Blog posts. They may give negative feedback on VCs. Expect some mixed feedback. Of your team, your customers, and yes, your investors. A lot of VCs publish today. Read, watch, and listen. Do this enough, you will get a sense of what they are truly like. #5. What will failed founders say? And just ask. And finally: #6.

Sales 232

Sales 232

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss. What are some of your faves?

SMB 59

SMB SaaS Benchmarks Subscription 59

User Pilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Qualtrics is great customer feedback software for collecting, managing, and acting on feedback data.

Software Review 19

Software Review Software AI Search AI 19

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. INSPIRED: How to create tech products customers love INSPIRED: How to create tech products customers love. If you still want to explore his ideas, his blog posts are not to be missed.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Contextually triggered in-app surveys are great for collecting feedback about new features.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Experience 98

User Experience Banking Engagement Onboarding 98

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 98

Scale SaaS User Experience Market Research 98

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 52

B2B Subscription Payment Features Customer Success 52

User Pilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Customize the survey template in Userpilot. How to calculate NPS.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 115

Customer Success Software Review Technical Review Enterprise 115

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84