SaaStr

MARCH 13, 2023

These experiences don’t just happen when customers unlock your product’s value without jumping through several hoops. Co-founder and CEO of Scratchpad, Pouyan Salehi, and OpenPhone’s Co-founder, Daryna Kulya, share how they consistently engineer delightful experiences for their customers. Or, What do you wish this application would do?

Growth Hacking 205

Growth Hacking Social Media SaaS Business 205

SaaStr

JANUARY 20, 2023

With the collaboration of ideas and goals between marketing and the product team, startups can drive more growth, get better feedback, and achieve revenue goals using in-hand promotion tools. Aligning the efforts of both product and marketing to match the need of customers is critical. Find your hero customer. Customer research.

Technical Review 216

Technical Review Marketing Social Media Sales 216

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can even collect qualitative insights through feedback surveys and user interviews. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Software Review 90

Software Review Scale Mobile Onboarding 90

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 95

Software Review AI Search SaaS Technical Review 95

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 99

Scale Customer Success Scaling SaaS 99

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 102

Strategy Marketing Social Media AI Search 102

Buffer Resources

APRIL 22, 2024

In my experience, threads perform particularly well on this feed, and they offer a prime opportunity to recycle long-form content. For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article.

Social Media 92

Social Media Scale Growth Hacking Headcount 92

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. create content, and more.

ChatGPT 101

ChatGPT Management Underperforming Technical Team Technical Review 101

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 104

Scale Underperforming Technical Team Churn Trends 104

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

Intercom, Inc.

FEBRUARY 16, 2021

You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences, but you can copy them, transform their shape and size, and combine them in new ways to form fresh ideas. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive.

Transportation 283

Transportation Innovation User Experience Technology 283

User Pilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. That means being adept at market analysis and competitor analysis.

Product Marketing 96

Product Marketing Management Marketing Customer Lifetime Value 96

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 97

Scale Retention User Experience Strategy 97

User Pilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?

Trends 98

Trends Pricing Onboarding Development 98

User Pilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. It might be from a confusing sign-up form, slow-loading pages, or a complicated payment process. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. Identify friction areas. Increase revenue growth. What is their primary goal?

SaaS Payments 103

SaaS Payments Payment Services Payment Methods Payment Solutions 103

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Payments 85

Payments Payment Methods SaaS Payments Payment Solutions 85

Baremetrics

AUGUST 19, 2021

Whether you’re a startup or an established brand, getting in touch with your customers is critical. Customer feedback helps businesses identify problems and opportunities that they might overlook otherwise. Baremetrics is a great tool for automating the process of gathering customer feedback. Sales Feedback 2.

Scale 98

Scale Churn User Experience Subscription 98

User Pilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call? What is onboarding?

Onboarding 99

Onboarding Scale Customer Success Scaling 99

User Pilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Software Review 98

Software Review Pricing Enterprise Onboarding 98

User Pilot

MARCH 9, 2023

This article examines why product-market fit analysis is important and how to gather insights into achieving a product-market fit by getting feedback and validating your idea. You can use forms for potential and existing customers to sign up as beta testers to determine if the product/feature has a demand.

Product Marketing 98

Product Marketing Marketing Management Social Media 98

User Pilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

Social Media 93

Social Media Software Review Growth Hacking Onboarding 93

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 94

Scale Management Technical Review Onboarding 94

User Pilot

SEPTEMBER 11, 2023

A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers. It enables you to collect user feedback and make improvements before a full launch. Next, you have to dig into your potential customers: Who are they? What are the 3 key product launch phases?

Scale 105

Scale Social Media Market Research Onboarding 105

Subscription Flow

JANUARY 1, 2024

This is because customers who shop online provide a wealth of information about their demographics and activities to ecommerce companies. CRMs can also be used to automate many marketing tasks, such as sending out marketing emails and dividing customers for more specific and personalized outreach.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it! Pendo Lightbox.

Underperforming Technical Team 93

Underperforming Technical Team AI Scale Onboarding 93

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Most expect to see CS emerging as a growth engine.

Customer Success 94

Customer Success Generative AI AI Scale 94

Neil Patel

DECEMBER 8, 2021

You always read their newest blogs and click through on their social posts or in their newsletters. Content covers everything from blog posts to product descriptions to case studies. Further, people who love your content are more likely to share with others and convert customers. What are your customers interested in?

Social Media 136

Social Media Content Marketing Entertainment Branding 136

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 97

Social Media Sales Funnel Acquisition Retention 97

User Pilot

JUNE 29, 2023

Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. User documentation is any form of documentation intended for the end-user of a product or service. What is user documentation? Userpilot’s user manual.

Management 95

Management Technical Review Software Review Customer Support 95

User Pilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good PX does the opposite.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Systems Review 95

Systems Review Social Media Technical Review Software Review 95

User Pilot

JUNE 20, 2023

TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. When users trust your product, they’re more likely to stick around and become loyal customers who attract other customers. By improving the user experience, user trust encourages customer loyalty.

Payment Methods 97

Payment Methods SaaS Payments Strategy Payment Services 97

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 95

SaaS Payments Management Customer Lifetime Value SaaS 95

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback.

Systems Review 96

Systems Review SaaS Scale Technical Review 96