SaaStr

SEPTEMBER 26, 2023

That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate. GTM execution. That’s hard to define.

AI 276

AI Generative AI Venture Capital SaaS 276

SaaStr

FEBRUARY 27, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: As You Scale, About Half Your Team Will Be in Sales and Marketing. SaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO @ Gainsight. SaaStr 528: Building a $5.6B

Scale 266

Scale Sales Hiring SMB Sales Enablement 266

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre. Plan For It. 5 Interesting Learnings from CS Disco at $120,000,000 in ARR.

SMB 246

SMB Scale Marketing Sales 246

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. sales enablement: how strong are the materials sales teams use to pitch? product content: the website, blog, whitepapers that describe the product. Customer Marketing. Customer Marketing. who does it sell to?

Underperforming Technical Team 289

Underperforming Technical Team Marketing Scale Social Media 289

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. These partnerships can extend your market presence, leverage local expertise, and provide customers with value-added services.

B2B 80

B2B Subscription Payment Features Scale 80

Subscription Flow

MARCH 25, 2024

Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business. After which we will be ending the blog by shedding light on the case studies of some of SubscriptionFlow’s existing clients to demonstrate.

Merchant Services 95

Merchant Services Payment Services Payment Methods Payment Facilitation 95

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

OCTOBER 15, 2023

Catalyst – our CSM team now has a platform designed for them to bring value to customers in every interaction. #3. We use Gong for everything from driving our enablement efforts to managing the forecast. #4. What’s your top “undiscovered gem” — an app you love but others may not have heard of?

Revenue 254

Revenue Forecasting Sales Enablement Customer Success 254

SaaStr

DECEMBER 3, 2023

This week we have Jack Moberger, Director of Enablement at Algolia! #1. Soon, we’ll launch all kinds of PLG/Prescriptive notifications to enable our reps to provide more tailored outreach during trial-driven sales processes. The post My App Stack: Jack Moberger, Director of Enablement at Algolia appeared first on SaaStr.

Consulting 209

Consulting Enterprise Sales Engagement 209

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 85

SaaS Payments Payment Services Payment Methods Payment Solutions 85

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 78

Payment Services Payment Features Payments B2B 78

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 90

AI Search Software Review SaaS AI 90

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 92

Social Media Software Review Technical Review Machine Learning 92

Groove HQ

JANUARY 7, 2024

Artificial intelligence (AI) is rapidly changing the landscape of customer service, reshaping the way businesses operate by automating routine tasks and enabling faster, more accurate responses. In fact, using AI for customer service can make a big difference for customer satisfaction in this time when efficiency is so highly valued.

AI 70

AI Artificial Intelligence Business Customer Support 70

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 95

Scale Customer Success Engagement Scaling 95

Buffer Resources

FEBRUARY 5, 2024

Wherever you can on your website or blog, provide a "share via WhatsApp," "share via email," or "share via SMS" button with the trackable link. We keep a host of sharing options on every article on the Buffer blog. Check out our guide to UTMs and start building your own.

Social Media 99

Social Media Branding Engagement Strategy 99

Groove HQ

FEBRUARY 27, 2024

They enable users to generate creative content, streamline processes, and extract insights from massive data sets. These platforms have garnered significant attention due to their advanced […] The post How AI Is Going to Revolutionize Customer Support! appeared first on Groove Blog.

Customer Support 62

Customer Support AI Artificial Intelligence Data 62

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

Blulogix

APRIL 2, 2024

From navigating account hierarchies and product configurations to handling intricate pricing models and regulatory compliance, the path is fraught with potential pitfalls that can impede business growth and customer satisfaction. Leveraging complexity to your advantage can differentiate your business in a competitive market.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

Blulogix

JANUARY 16, 2024

To cater to the varied requirements of different businesses and their customers, usage-based pricing has become an increasingly popular and effective strategy. BluIQ by BluLogix stands out as a comprehensive tool, enabling businesses to seamlessly adopt and benefit from this dynamic billing method.

Pricing 52

Pricing Scale Telecommunications Subscription 52

Blulogix

NOVEMBER 21, 2023

BluLogix Introduces Enhanced BluIQ Customer Portal Storefront By BluLogix Team BluLogix is pleased to announce the launch of an updated BluIQ Customer Portal Storefront, featuring expanded capabilities in ecommerce integration, self-management tools, and renewal processes tailored for flexibility and channel support.

Subscription 59

Subscription Payment Features Operational efficiency. Pricing 59

Blulogix

JANUARY 20, 2024

Navigating Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Flexibility reduces friction, making it easy for customers to stay and adapt their plans as required.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

JANUARY 20, 2024

How to Navigate Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Conversely, downgrade flexibility helps retain customers during economic downturns.

Scale 52

Scale Subscription Payment Features Churn 52

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

AI Search 95

AI Search AI Payment Solutions ChatGPT 95

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Reconciliation of Services: Aligning billed services with actual usage to prevent revenue leakage and maintain customer trust.

Scale 52

Scale Subscription Payment Features B2B 52

Stax

APRIL 18, 2024

shoppers as customers become more comfortable with the technology.” Not only are there a number of ways your customers could be using their mobile devices to give payments, but you as a business owner could be leveraging mobile devices to accept them as well. Convenience to your customers is another benefit.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.

Customer Success 108

Customer Success Operational efficiency. Communication Churn 108

Blulogix

APRIL 5, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Revolutionizing Quoting with CPQ Tools In the fast-paced world of B2B subscriptions, where customized offerings and rapid service delivery are the norms, traditional quoting processes often fall short.

Scale 40

Scale B2B Subscription Payment Features 40

Blulogix

MARCH 19, 2024

This blog post will review the complexity of managing digital inventory in subscription models and shares best practices for effective oversight. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.

B2B 52

B2B Subscription Payment Features Management 52

Stax

NOVEMBER 13, 2023

Customers are driving digital advancements, and savvy small business owners should be aware of what’s to come. Tap-to-pay technology will take us to advanced loyalty, marketing, and end-to-end customer satisfaction solutions. Google was the first, in 2011, to enable contactless payments via their mobile app.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Blulogix

APRIL 4, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount.

Subscription 40

Subscription Payment Features B2B Management 40

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

Blulogix

JANUARY 15, 2024

In this blog, we will cover the exceptional adaptability offered by BluIQ by BluLogix, highlighting how it can be custom-fitted to meet your business’s unique demands. Customization: No two businesses are identical. As your customer base expands, BluIQ can handle increasing complexity without compromising performance.

Subscription 52

Subscription Payment Features Business Pricing 52

Blulogix

JANUARY 9, 2024

In an era of rapid digital transformation and growing customer expectations, automation has become a game-changer for businesses across industries. This leads to more accurate billing, fewer billing disputes, and improved customer satisfaction. You can onboard new customers without adding a proportional increase in manual effort.

Payment Features 52

Payment Features Payment Services Subscription Payments 52