ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? In this case, you know adopting a new tool has infinite more upside than downside, yet you remain noncommittal. We know that if they adopt, ROI will happen naturally!

Customer Success 98

Customer Success Software Compensation Leadership 98

Totango

SEPTEMBER 22, 2020

Customer success in the 2020s is a precision business. Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. Build a Customer Community.

Engagement 95

Engagement Strategy Scale Customer Success 95

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. CustomerSuccessBox has attracted excellent reviews from early adopters. Intercom Blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? In this case, you know adopting a new tool has infinite more upside than downside, yet you remain noncommittal. We know that if they adopt, ROI will happen naturally!

Customer Success 52

Customer Success Software Compensation Leadership 52

CustomerSuccessBox

OCTOBER 2, 2019

No matter what product or service you offer, seeing a new customer experience success with said offering is what it’s all about. More importantly for your business, helping your customers succeed will lead to increased satisfaction—which, in turn, leads to increased engagement, improved retention, and potential brand evangelism.

Onboarding 88

Onboarding Strategy Churn Engagement 88

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Totango

MARCH 19, 2019

If your customers aren’t using your product, then they’re not really your customers. That’s why it’s important to understand how to calculate adoption rate. That’s why it’s important to understand how to calculate adoption rate. Get the adoption phase right and you’ve created a recurring customer.

Customer Lifetime Value 54

Customer Lifetime Value Scale Metrics Government 54

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Payrix

MARCH 27, 2024

Check out our blog post: Omnichannel payments explained , for answers to top-of-mind questions. Let’s see what incorporating omnichannel payments into your strategy can do for your subscribers, their customers, and you. These solutions offer a spectrum of supported payment methods across card-present and card-not-present transactions.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

TriTuns

JUNE 20, 2018

So, what do Japanese sport spectators have to do with software adoption customer success? The key to software adoption and customer success is creating a culture in your organization that rewards desired user behavior. Who’s job is it to actually identify the desired user adoption customer success behaviors?

Customer Success 45

Customer Success Software Technology Investment 45

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Payments B2B 94

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 96

B2B Subscription Payment Features Consulting 96

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

TriTuns

OCTOBER 16, 2018

Similar things can happen in organizations when you introduce Customer Success teams (if you are a SaaS vendor) or internal software adoption efforts (if you are purchasing software). Your customer success team needs a strong leader, with the authority to make changes. But success it not guaranteed. Watch the Demo and Register.

Customer Success 45

Customer Success Software SaaS Business 45

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure.

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Finance Enterprise Interviewing 91

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

TriTuns

OCTOBER 19, 2018

For years – long before the invention of SaaS, software vendors could make tons of sales by selling customers on the idea that software would solve all (well, most) of their problems. In many cases, it is the ability of the buyer to drive adoption and success within their own organization that is the issue, not the software.

Software 40

Software Education Churn Onboarding 40

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Business 101

Business Software Review Technical Review Retention 101

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 52

Payment Features Subscription Payments B2B 52

Totango

FEBRUARY 9, 2024

Multiply that total by 100 to convert the result to a percentage. Plugging these numbers into the formula would yield: GRR = [( $95,000 – $2,500 – $2,500 ) / $100,000 ] * 100 = 90% GRR gives you a snapshot of how stable your revenue is when you only consider customers who renewed, decreased their monthly spend, or churned.

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Reconciliation of Services: Aligning billed services with actual usage to prevent revenue leakage and maintain customer trust.

Scale 52

Scale Subscription Payment Features B2B 52

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. This increases their satisfaction which translates into greater loyalty and higher revenue.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

Blulogix

DECEMBER 27, 2023

Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by customer demand and the need to stay competitive. Focus on Customer Experience: UBP implementation will go beyond just pricing.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

The Marketing & Growth Hacking Publication

FEBRUARY 22, 2019

Blogging timeout! TL;DR You’ll generate THREE TIMES more leads via blogs than through ads. Blogging is perfect for SEO. Blogging will make or break your 2018. Blogging is your brand’s voice and calling card. You can sleep while your blogs do your work for you. Your blogs are an opportunity for transparency.

Content Marketing 40

Content Marketing Strategy Marketing Growth Hacking 40

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 82

Customer Success Scale Innovation Forecasting 82

User Pilot

JULY 23, 2023

With the right go-to-market team, your new launches won’t suffer unnecessary delays and you can increase adoption but focusing on the right things. TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. But it’s not that easy. What’s a go-to-market strategy?

Marketing 96

Marketing Customer Lifetime Value SaaS Advertising 96

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models. This model is common in cloud services, where businesses pay for the computing resources they use.

B2B 52

B2B Subscription Payment Features Systems Review 52