SaaStr

MARCH 22, 2024

They also come in the form of people she cares about leaving the business or struggling to succeed because they don’t have the tools they need. Anytime you face a layoff or have to make hard decisions about the future of the company vs. the amazing people who have invested in the company’s success, that’s a bad day.

Scale 243

Scale Underperforming Technical Team SMB Finance 243

SaaStr

JANUARY 11, 2024

seed round for Prequel, a data syncing tool that allows a company to push/pull data to their customer’s data warehouses (Snowflake, Redshift, BigQuery, etc…). Prequel is solving this problem, allowing vendors to offer export functionality into a customer’s database, or customers can request import functionality from a vendor’s data.

Technical Review 275

Technical Review Scale Management Sales Hiring 275

SaaStr

JUNE 29, 2023

Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. Businesses spend big money on tools they believe are indispensable to their operations and success. They review the changing market, buyer trends, and tips for the road ahead.

VP of Engineering 244

VP of Engineering Trends Cybersecurity Sales Hiring 244

Andreessen Horowitz

JANUARY 25, 2024

Whether it’s a slide deck builder, a video editor, or a photo enhancer, today’s work tools were conceived decades ago — and it shows! Generative AI offers founders an opportunity to completely reinvent workflows — and will spawn a new cohort of companies that are not just AI-augmented, but fully AI-native.

AI 132

AI Technical Review Software Review Generative AI 132

SaaStr

OCTOBER 20, 2023

AI is rapidly changing the way we work. It’s only been ten months since ChatGPT launched, and since then, we’ve seen a huge increase in AI applications being created and used globally. At this point, ChatGPT was a consumer app and an API, which is how software companies and Enterprises could build tools on top of the models.

ChatGPT 241

ChatGPT AI Search Scale Sales Hiring 241

SaaStr

APRIL 5, 2024

Apollo is a next-gen sales tool that combines sales intelligence and execution workflows with AI. Today, that tech stack would be different because of AI-enabled companies like Apollo. They want to know how quickly they can book a meeting or generate pipeline, not waste 3 weeks onboarding to a new sales tool.

Scale 193

Scale Sales Hiring Pricing AI 193

SaaStr

SEPTEMBER 13, 2023

Is everything going to be focused on AI? Can you raise a Series A if you’re not “AI SaaS?” Can You Raise A Series A If You’re Not AI SaaS? in assets, so how much of that is focused on AI? In terms of looking for new ideas, 70-80% is spent looking at AI. So, can you raise a Series A if you’re not “AI SaaS?”

SaaS Payments 220

SaaS Payments Payment Solutions AI SaaS 220

How To Buy Saas

APRIL 15, 2024

Will you be prepared for the SaaS AI revolution? More than 70% of SaaS companies are increasing their spending on AI, according to studies. Therefore, it’s not a matter of whether AI will revolutionize your sector; rather, it’s a matter of how you’ll use AI to reinforce your own SaaS product.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 111

Software Review Scale Customer Success Innovation 111

SaaStr

SEPTEMBER 20, 2023

SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. As you think about leveraging AI and optimizing R&D efficiency, it’s worthwhile to know how the best companies are doing it. The final strategy is being AI native from the get-go.

Cloud 250

Cloud Payments Software Review Payment Solutions 250

SaaStr

FEBRUARY 7, 2024

In today’s world, there’s a clear shift in what founders, boards, and investors are all after — scalable, low-CAC (customer-acquisition cost) growth strategies. The data above shows it’s a customer acquisition cost on average of $1.05 How to use community as a driver of product-led growth. vs. $1.80, which is a big difference.

Scale 229

Scale Sales Hiring Strategy Marketing 229

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

AI Search 96

AI Search AI Payment Solutions ChatGPT 96

SaaStr

AUGUST 26, 2023

They discuss his role in unlocking and activating data to drive better outcomes for customers. He also talks about the hardest thing he worked on, which was building a customer data platform at MailChimp. They advise starting with a solid foundation for measuring success and then gradually progressing to measure email performance.

Technical Advisors 215

Technical Advisors Data Technical Review Sales Hiring 215

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) How to contribute: We love providing a platform for new, successful sales professionals. Topics include: AI for sales. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Sales Hacker.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 93

AI Search Software Review SaaS AI 93

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Scale Systems Review Software Review 103

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts.

AI 98

AI Customer Success Technical Review Generative AI 98

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

SaaStr

SEPTEMBER 18, 2023

In Part 2 of Ask Me Anything, Lemkin will answer these questions: How do you balance being authentic as a new startup and getting customers to buy into your vision vs. appearing well put together with everything going on? But at the end of the day, you’re still doing the same stuff of the past two decades, just with faster and better tools.

Sales Hiring 235

Sales Hiring SaaS Banking AI 235

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

Buffer Resources

APRIL 22, 2024

But after achieving initial success, they bump into the same problem: They must moonlight as marketers to scale up. To help streamline the process of casting your net wide, consider a social media publishing tool like Buffer that lets you post content to multiple platforms from one central location. Enter social media.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

Totango

APRIL 18, 2023

As businesses are laser-focused on retaining and growing current clients, they’re turning to their customer success (CS) teams and leaders to make it happen. With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less).

Innovation 98

Innovation AI Customer Success Scale 98

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 76

Branding Social Media Acquisition Advertising 76

User Pilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Still, harnessing the power of ChatGPT requires the use of creative prompts.

ChatGPT 92

ChatGPT Management Underperforming Technical Team Technical Review 92

SaaStr

FEBRUARY 15, 2021

While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Yet, as technology evolves and users become more independent, the typical contact center is no longer the only way to assist customers. Is it customer satisfaction?

Strategy 234

Strategy Operational efficiency. Government AI 234

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts.

AI 75

AI Customer Success Technical Review Generative AI 75

Blulogix

APRIL 6, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: The Key to Service Activation and Provisioning In the competitive landscape of subscription-based services, the ability to quickly and efficiently activate and provision services for customers stands as a critical differentiator.

Subscription 52

Subscription Payment Features B2B Scale 52

Sales Hacker

SEPTEMBER 8, 2023

CAC vs burn multiple Sacks wrote a blog on this specific topic back in 2020 (note: a lot has changed since then but this one still holds up) see here. The Opportunities in AI Not to our surprise, AI was at the forefront of just about every conversation at SaaStr. There’s more opportunity than ever today.

Artificial Intelligence 88

Artificial Intelligence SaaS AI Generative AI 88

SaaStr

JULY 30, 2023

Because, as of today, there is still no tool or platform that enables you to do this off the shelf. Cold Emails That Actually Work With AI, creating personalized emails at scale has gotten a lot easier than it used to be. Success comes from taking those risks. Why is it still relevant? How Do You Build a TAM?

Scale 207

Scale Sales Hiring AI Banking 207

Sales Hacker

MARCH 8, 2024

You may have heard about a free tool that GTMnow and GTMfund launched with Cabal two weeks ago, called Warm Intro Navigator. Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. This contributes to overall customer satisfaction and retention.

Scale 93

Scale AI Search Social Media AI 93

Buffer Resources

JANUARY 18, 2024

I’ve noticed an uptick in banner ads promising everything from AI assistance to increased profile views — and I was curious to put it to the test.    What you get with LinkedIn Premium First, let’s talk about the LinkedIn tools and features you’ll unlock with LinkedIn Premium. It just might.

Technical Review 103

Technical Review Systems Review Sales Recruiting AI Search 103

Buffer Resources

JANUARY 11, 2024

At first, my instinct was to join “Team No AI” and to ignore it altogether. As a writer, the fear of tools like ChatGPT is entirely understandable. After all, it can spit out an entire blog post in mere moments.   Over time, I realized that the answer is no: AI isn’t a threat to me.

AI 91

AI ChatGPT Business Artificial Intelligence 91

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding?

Artificial Intelligence 83

Artificial Intelligence AI Onboarding Machine Learning 83

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

SaaStr

JANUARY 18, 2022

No matter whether your business has two clients or two thousand, you want to give them the best customer experience possible. Over the last decade, Dataiku has built a robust enterprise AI platform. Their success as a business has been grounded in how they prioritize the success of their customers. Nested Value.

Customer Success 246

Customer Success Scale SMB AI 246

SaaStr

OCTOBER 20, 2022

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education.

Scale 210

Scale compliance Healthcare AI 210