FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? We’ve analyzed aggregate sales data to give you insights into just how important Q4 can be for your software, SaaS, or other digital goods business.

SaaS Payments 159

SaaS Payments Software Review Payment Solutions Payment Methods 159

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software.

Technical Review 154

Technical Review Venture Capital Outsourced Development AI 154

User Pilot

MARCH 30, 2025

We also included industry benchmarks to help you know how well youre performing! Benchmark: Mixpanels 2024 benchmark report found the average stickiness across industries to be 37%. Create in-app announcements code-free with Userpilot. Benchmark: The average 30-day churn rate ranges between 89.3%

Benchmarks 96

Benchmarks Mobile Metrics Software Review 96

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre.

Cloud 303

Cloud Payments Software Review Payment Solutions 303

Tom Tunguz

MARCH 18, 2019

To engineers, being on call means carrying a pager to respond to crises when software breaks or services go down. Let’s compare PagerDuty to other recent software IPOs for companies selling to engineers at their IPO. This is likely due to a combination of moving upmarket and also the terrific account expansion.

Metrics 222

Metrics Benchmarks Software Review Engineering 222

Buffer Resources

OCTOBER 2, 2024

Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours. No one wants yet another onboarding session to learn because the software is too complicated to learn on your own.

Social Media 116

Social Media AI Search Benchmarks Software Review 116

Sales Hacker

NOVEMBER 29, 2024

It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. The misconception and three focus areas We are called GTMfund because we support companies with all things go-to-market, not because we invest in GTM software. We do invest in GTM software, but not that frequently.

Investment 110

Investment Technical Review Development Team Review Scale 110

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g.,

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 202

Technical Review Development Team Review Software Review Scale 202

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

How To Buy Saas

JUNE 10, 2025

In 2025, Content AI tools can write articles, blogs, or code; Video AI tools can auto-generate video clips and edit footage; and Chatbot AI tools provide conversational interfaces for customer support. We based our choices on criteria like ease of use, innovation, performance, customer reviews, and value for money. Colossyan’s 4.7/5

AI Search 50

AI Search AI Artificial Intelligence Software Review 50

Sales Hacker

NOVEMBER 8, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever.

Scale 109

Scale Sales Recruiting Sales Hiring AI Search 109

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. What made this quarter so challenging is it’s hard to dissect how much of the weak guidance were due to company specific issues or macro. net retention and CAC payback). This is quite interesting.

Cloud 130

Cloud Software Review Software Benchmarks 130

User Pilot

JUNE 30, 2021

The average conversion rate from your SaaS free trial has a big impact on your product’s growth and blindly f ollowing benchmarks is not the best way to focus your efforts. SaaS free trial conversion rate benchmarks. SaaS free trial conversion rate benchmarks. Table of Contents. Conclusion. Source: Chargebee.com.

Benchmarks 98

Benchmarks B2C SaaS Software Review 98

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

User Pilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Software Review 105

Software Review Software Scale Systems Review 105

Buffer Resources

OCTOBER 28, 2024

A lot of these marketing software offer free or low-cost versions. The good stuff: Monitor mentions of your brand, competitors, or relevant keywords across social media, review sites, and the entire web. As a freelancer, not all of my clients need search optimization — and some provide access to their own software.

Social Media 105

Social Media AI Search Marketing Business 105

Totango

SEPTEMBER 6, 2022

How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. Key performance indicators play a crucial role in assessing current value and setting future goals and benchmarks. What Is a QBR? What Makes a Great QBR?

Technical Review 113

Technical Review Software Review Business Scale 113

Neil Patel

DECEMBER 21, 2020

Work order software has streamlined the way businesses across all industries that manage facilities and maintenance departments. With work order software, all tasks can be managed electronically within a single tool. Companies can also use work order software to schedule preventative maintenance regularly. Cost Tracking.

Software Review 122

Software Review Software Mobile Scale 122

User Pilot

AUGUST 18, 2024

Trying to optimize these deliverables without using click tracker software is a gamble—you end up guessing what works and what doesn’t. TL;DR Click tracking software records and visualizes user interactions, such as clicks, scrolls, or screen taps on a website, app, or email. Try Userpilot. Get a demo. A/B testing tools.

Software Review 102

Software Review Software Scale User Experience 102

User Pilot

JULY 10, 2024

And that’s why the customer experience software solutions you choose matter greatly. TL;DR Customer experience software helps you analyze, manage, and improve all facets of your product to boost customer satisfaction. It can help retain customers and gain loyal brand advocates. Here’s all you must know.

Software Review 105

Software Review Scale Software Generative AI 105

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Last year, Intercom, Klaus, and Support Driven partnered to publish the first-ever support quality benchmark report with the goal of uncovering what good results in customer service actually look like.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. This includes the business environment, any ongoing issues, industry understanding and benchmarking, etc. Whereas data analysts will be more inclined toward UX analytics software.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

Totango

FEBRUARY 2, 2021

A set of key performance indicators and benchmarks to track and measure client progress towards goals. While a customer success plan can be deployed manually, you can increase your plan’s efficiency and effectiveness by selecting the right customer success software. Track client progress by using automated alerts.

Customer Success 127

Customer Success Software Review Systems Review Benchmarks 127

Stax

DECEMBER 9, 2024

Keep track of industry benchmarks and aim to stay within acceptable limits. It’s important to note that chargebacks can also occur due to “friendly fraud” – where customers intentionally abuse the chargeback process to obtain refunds while retaining the received goods or services.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

Totango

SEPTEMBER 3, 2021

A quarterly business review (QBR) is a chance to bring together your executives and your clients’ executives to discuss the health of their business and your relationship, to discuss their future goals and plans, and to strategize how you can deliver more value to them based on those factors. Use benchmarking data.

Systems Review 102

Systems Review Software Review Business Benchmarks 102

Tom Tunguz

OCTOBER 13, 2018

Earlier this year, I wrote about MadKudu’s analysis of free trials and asked if readers were interested in another benchmarking survey on the topic, and the response was overwhelming. Surveys are due November 2. I’d like to thank Ryan Janssen for lending a hand. I’d like to thank Ryan Janssen for lending a hand.

Software Review 140

Software Review SaaS Benchmarks Acquisition 140

Baremetrics

AUGUST 24, 2021

Integrate Subscription Management Software: 3. In Stripe , a series of API codes initiate the switch from one subscription plan to another using Customer X’s retrieved ID. As with the sequence for upgrading subscriptions in Stripe, you’ll downgrade a subscription in Stripe using a different set of API codes.

Subscription 97

Subscription Payment Features Software Review Payments 97

Audacix

AUGUST 22, 2022

SOC 2 certification is a way for SaaS businesses like yours to implement and prove their successful implementation of a security program that protects your customer's data, your intellectual property and your reputation as a responsible independent software vendor (ISV). Table Of Contents What is SOC 2 certification?

Software Review 75

Software Review Development Team Review Systems Review Software 75

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. After specific product adoption benchmarks have been achieved. Review Escalations Communication. Monitor Product Review Websites. Reviews provide another important feedback resource.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

Neil Patel

JUNE 25, 2021

Your problem could be anything from code that’s written poorly to images or large page elements. That connection is backed up and supported by Google’s new PageSpeed industry benchmarks. The most common causes of slow pages are bulky images and poorly-designed coding. However, speeding up your website is no easy task.

Software Review 145

Software Review Mobile Technical Review Travel 145

ChurnZero

NOVEMBER 20, 2020

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. Q: How do you track when potential customers view a competitor’s reviews? You’ve got to start from day -30.

Systems Review 98

Systems Review Software Review Scale Revenue 98

Unbounce

NOVEMBER 5, 2020

For more insights on ecommerce landing pages, see the 2020 Conversion Benchmark Report. One of the biggest takeaways from the 2020 Conversion Benchmark Report is that the best-converting ecommerce landing pages keep it short and sweet. Display customer reviews for social proof. Amazon excels in the review space.

Scale 144

Scale Marketing Merchant Services Social Media 144

Practical Advice on SaaS marketing

APRIL 1, 2020

No matter how much your new solution can enhance efficiency, improve service, reduce risk, or whatever other benefits you're promising, evaluation new software-as-a-service (SaaS) solutions in not an immediate priority. Though it may be a forced hiatus, some SaaS companies are using this as a time to review fundamental strategy.

Payment Solutions 161

Payment Solutions Payment Methods SaaS Payments Payment Services 161