Chart Mogul

SEPTEMBER 8, 2021

This week I talk to Thomas Smale of the M&A consulting firm FE International about what it takes to scale companies at any stage of growth and get them acquired. We discuss company benchmarks and how he helps companies decide on which areas of the business to focus on and when’s best to bring in outside help.

Scale 52

Scale Acquisition Scaling Sales Hiring 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Payrix

MAY 14, 2024

Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion. So pretty significant scale.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaSOptics

DECEMBER 7, 2021

How to Raise Capital: Preparation, Benchmarks, and Best practices [Webinar Recap]. They shared their experiences and insights into the importance of good data hygiene, how it impacts forecasting and funding, and using industry benchmarks to determine valuation. Track your metrics early on and analyze the trends.

Benchmarks 77

Benchmarks Scale Venture Capital Outsourced Development 77

Tom Tunguz

APRIL 29, 2019

Slack’s sales efficiency exceeds 111%, which is sensational. One dollar of sales and marketing spend today generates $1.11 Zoom’s sales efficiency is at 180%. The first is the sales efficiency, mentioned above. Slack’s business is a marvel of scale, expansion and growth. in gross profit next year.

Benchmarks 270

Benchmarks Metrics Scale Revenue 270

Tom Tunguz

AUGUST 26, 2019

Recently, we’ve seen a series of product-driven companies building huge customer bases with tremendous account expansion and terrific sales efficiency. This has more to do with the trend that current IPOs tend to be around $200M and New Relic went public in 2014, when the median revenue at IPO was closer to $100M.

Metrics 189

Metrics Benchmarks Scale User Experience 189

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Read more on Customer Success industry trends: . However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

User Pilot

MAY 2, 2024

Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. Monitoring user behavior reveals negative trends linked to churn. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. 4 or 5 on a 5-point scale).

Retention 92

Retention Metrics Strategy Scale 92

Chart Mogul

JUNE 1, 2023

Are you ready to implement strategies to scale rapidly? And as businesses reach scale ($15-30m ARR), the top quartile customer retention rate further improves to 84%. A cohort analysis is commonly used to uncover trends in your customer churn, revenue churn, as well as the inverse, your customer retention and revenue retention.

Retention 90

Retention Metrics Benchmarks SaaS 90

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

OPEXEngine

FEBRUARY 23, 2022

Like the benchmarking of any key metric, you will drive operational efficiency and better use of your resources, when you see the variance between your company and your peers at the same stage and with a similar business model. Quarter 2 revenues minus Quarter 1 revenues) ÷ Quarter 1 Sales and Marketing Expense. If the result is 0.5X

Scale 52

Scale Benchmarks Marketing Sales 52

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. Scaling challenges give rise to digital Customer Success roles. We know that not everyone wants to manage a team.

Trends 52

Trends Customer Success Headcount Scale 52

User Pilot

JUNE 6, 2024

Use analytics tools for tracking and setting benchmarks and goals based on industry standards. Retention metrics emphasize retaining users over acquiring new ones, leading to cost savings, increased upsells, steady revenue, loyalty, and valuable word-of-mouth promotion. 4-5 on a 5-point scale).

Retention 52

Retention Metrics Customer Lifetime Value Scale 52

User Pilot

MAY 13, 2024

Reports – Userpilot lets you generate various analytics reports for funnels, paths, retention , and trends. Key features include: Publishing – Create, schedule, and publish posts on different social networks at scale. Also, you can use it to improve lead nurturing and customer support. Dashboards on Userpilot.

Software 85

Software Marketing Scale Social Media 85

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Azure has gone back above trend as they’ve benefited quite a bit form the recent AI boom There’s many ways of answering the question of “is software rebounding” when looking at performance from Q4.

Cloud 177

Cloud Software Azure AWS 177

Totango

FEBRUARY 10, 2021

We invest in improving our apps to reduce the number of steps involved in lead generation.”). To put your goals of promoting customer success into action, you can define benchmarks that measure success in quantifiable terms. Defining desired outcomes enables you to establish benchmarks that can be used to measure customer success.

Scale 85

Scale Customer Success Retention Strategy 85

OpenView Labs

SEPTEMBER 3, 2020

Culture is also tricky because there’s no one-size-fits-all way to define, cultivate or scale it. You don’t need to exactly emulate what they’ve done—you still need to make your own footprint—but benchmarking against known successes and failures can save you a lot of time and trauma.”. The key to scaling your culture is curiosity.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

OpenView Labs

DECEMBER 14, 2021

OpenView’s 2021 Finance and Operating Benchmarks Report highlights a framework that can unwind this death by a thousand cuts analysis to start with a simple question: Should we allocate resources to R&D (product) or to sales & marketing (sales)? OpEx Spend Benchmarks: Product or Sales? .

Scale 80

Scale Sales Benchmarks Finance 80

OpenView Labs

DECEMBER 17, 2020

Four years ago, OpenView released the first annual Expansion SaaS Benchmarks Report in order to fill a critical data gap for SaaS founders and CFOs who had a lot of questions about optimal growth rates, burn levels, gross margins and other key data points. With this year’s SaaS Benchmarks Report, we can now validate that hypothesis.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

User Pilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). A good sentiment score can vary widely depending on the industry and specific benchmarks. Detailed reporting capabilities where you can track changes over time and predict future trends based on customer data.

Scale 87

Scale Social Media Benchmarks Software Review 87

Tom Tunguz

OCTOBER 15, 2014

In the past, we have benchmarked the revenue per employee of large publicly traded SaaS companies and determined that the average is about $200k of revenue per person. High-growth companies scale their teams very quickly. It indicates that the company is achieving economies of scale. over the five year period.

Benchmarks 100

Benchmarks Revenue Scale Metrics 100

OpenView Labs

FEBRUARY 2, 2021

With last year in the rearview mirror, we can look at OpenView’s 2020 Expansion SaaS Benchmarks Report to tell us how exactly COVID-19 impacted SaaS companies. The report’s authors already laid out how to get back to hyper-growth , and their article inspired me to share my predictions for 2021’s most important product marketing trends: 1.

Product Marketing 58

Product Marketing Trends Scale Marketing 58

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe. net retention and CAC payback). Let’s get into some high level data.

Cloud 177

Cloud Software Benchmarks Retention 177

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” Companies were (surprisingly) efficient with their sales and marketing dollars. Your KPIs should be leading indicators of future performance.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

User Pilot

APRIL 22, 2024

Customer sentiment dashboards help you generate the following: Sentiment trends over time. Comparison with internal and industry benchmarks. Study answer distribution to understand trends. Rather than manually reading continuously accumulating data, your team can immediately focus on trends and areas needing attention.

Social Media 72

Social Media Software Review Underperforming Technical Team User Experience 72

Sales Hacker

NOVEMBER 10, 2023

Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise. At Demandbase, data wins every time.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94

Buffer Resources

DECEMBER 12, 2023

Scale 📈 Lastly, systems enable creators to scale their content from solo operations into media businesses. However, with the right systems, creators can scale their operations to meet this demand without compromising quality or burning out. As a creator's audience grows, so does the content demand.

Systems Review 116

Systems Review Social Media Technical Review Scale 116

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.”

SaaS 265

SaaS Technical Review Benchmarks Azure 265

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. You can see where we broke from the trend in Q3 ‘22 (this is when macro pressures really kicked in). Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 169

Cloud Software Benchmarks Retention 169

Andreessen Horowitz

SEPTEMBER 13, 2023

Thus, this ranking serves as a tool to identify and understand category trends, and not as an exhaustive ranking of all consumer AI platforms. Most leading products are built from the “ground up” around generative AI Like ChatGPT, the majority of products on this list didn’t exist a year ago—80% of these websites are new.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

ChurnZero

SEPTEMBER 8, 2022

But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! In fact, customer education helps scale Customer Success , as the company scales business. . It doesn’t have to be this way.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Customer renewals.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

Tom Tunguz

SEPTEMBER 29, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Two trends surface from the data. Founded in 2007, MobileIron is a leader in the Mobile Device Management sector.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The last few quarterly earnings recaps have followed a similar trend - performance getting worse. Not surprisingly, these benchmarks match up relatively well with the numbers public companies reported.

Cloud 161

Cloud Software Benchmarks Retention 161

OPEXEngine

JANUARY 5, 2021

CAC includes things related directly to bringing customers in the door — like marketing campaigns, sales outreach, and onboarding processes — as well as more indirect expenses like company headcount and resource costs. Only you can make such judgments for your business after you analyze your numbers and see how they trend over time.

Benchmarks 52

Benchmarks Acquisition Customer Lifetime Value Scale 52

User Pilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Here are the best product growth tools for sales and marketing: HubSpot is the best customer relationship management software. Salesforce is the best tool for sales teams. collect user insights and analyze them to uncover patterns and trends.

Software Review 52

Software Review AI Search Scale SaaS 52