Valuize Consulting

DECEMBER 7, 2021

During their conversation, Stephen imparts his wisdom about how to approach budgeting for customer lifecycle investments, including Customer Success, and shares best practices for staffing and scaling a high-performance Customer Success organization to drive best-in-class Net Dollar Retention. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. This detailed insight then allows you to customize your marketing and sales campaigns , ensuring they are tailored to the needs of potential customers.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

ChurnZero

JANUARY 26, 2021

Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing. Linda Hale, HR Manager (East). Eli Whitney, HR Manager (Central). Jennifer Cartwright, HR Manager (West). Here are a few examples keeping with our recruiting example: . Executive Sponsor: . Primary Contact(s): .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. This includes: Questions about your current benchmarks , segment objectives, and overall goals. Sales and Marketing Consultants.

Consulting 134

Consulting Sales Hiring Technical Review Sales Recruiting 134

OPEXEngine

JANUARY 13, 2021

Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech. Customer Retention. Companies will place greater follow-through on retention metrics and retention activities. B2B Sales and Marketing.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Or your retention might not be where you want it to be. Every board meeting is going to suck.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

SaaStr

NOVEMBER 19, 2019

In fact, we were below benchmarks for SaaS companies. Then I went over to the sales department. The demo is the sale and we close everybody in month. We have 99% customer retention. Nancy Ham : We have over 100% MRR retention. The first thing you bring in your playbook on sales. I’m like, oh.

Scale 181

Scale SMB VP of Engineering Leadership 181

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. above industry benchmarks” according to research shared by Growth Everywhere. The good news is that…. Good for the employee is good for business. Always respect them.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

ProfitWell

OCTOBER 24, 2019

“The idea behind it was to get creative and provide fans another multi-game option to get in the doors for each Cavs home game this season and to see the new Rocket Mortgage FieldHouse and everything it has to offer," says Eric Clouse, Cleveland Cavaliers Senior Vice President of Sales and Service. Over the past 7.5 Nerd rant over.

Payment Features 41

Payment Features Subscription Sales Recruiting Social Media 41

ProfitWell

NOVEMBER 6, 2019

Reasons for claiming brand loyalty included great deals, sales, and above and beyond customer service. In the same vein, we’re teaming up with the Appcues family to talk user experience and retention. EST, we’ll go live with new data, benchmarks, and plenty of time for questions. At 1:00 p.m. So why should you join us?

Sales Recruiting 40

Sales Recruiting Mobile User Experience Advertising 40

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Net Revenue Retention (NRR): The percentage of recurring revenue retained from existing customers over a given period, including expansions and upsells but excluding new customers.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

ProfitWell

OCTOBER 7, 2019

“The idea behind it was to get creative and provide fans another multi-game option to get in the doors for each Cavs home game this season and to see the new Rocket Mortgage FieldHouse and everything it has to offer," says Eric Clouse, Cleveland Cavaliers Senior Vice President of Sales and Service. Over the past 7.5 Nerd rant over.

Payment Features 49

Payment Features Subscription Payments Payment Services 49

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

MARCH 9, 2023

Apply here: [link] Role: Vice President of Customer Success Location: New York City Metropolitan Area, United States (Hybrid) Organization: Conductor As a Vice President of Customer Success you’ll create and put into effect ideas to increase client retention and satisfaction.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SmartKarrot

MARCH 4, 2021

Own and drive high-impact initiatives that solve problems like scalable onboarding, retention, and increasing engagement and usage. Proactively pipelining talent, driving recruitment, and growing the team. Motivate and support the team, you understand the human element that comes with good leadership.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. McKinsey names this as the first version.

Customer Success 10

Customer Success Sales Recruiting Scale Management 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 230

Sales Recruiting Scale Underperforming Technical Team Pricing 230

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . The game has changed when it comes to recruiting. Here’s what you can do to move the needle: Sales: Sell to the right customer and don’t get too greedy on the initial deal.

Payment Services 98

Payment Services Benchmarks SaaS Payments Merchant Services 98

SaaStr

JULY 4, 2024

The blog gained traction within CEOs and Founders and he was recruited by a VC firm. Jason Lemkin cautions against over-emphasizing the overlap between media, community, and venture, and suggests that seeing one exceptional company per month is a good benchmark for deal flow.

Outsourcing Services 288

Outsourcing Services Venture Capital Investment Scale 288

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

MARCH 1, 2019

What were the findings on what good looks like when it comes to logo retention? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? * Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? *

Scale 159

Scale SMB Sales Recruiting Sales Hiring 159

SaaStr

JANUARY 3, 2020

What were the findings on what good looks like when it comes to logo retention? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? * Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? *

SMB 30

SMB Sales Recruiting Sales Hiring Scale 30

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Lawrence Schwartz, CEO at Trivie. Martin Roth, CRO at Levelset.

SaaS Payments 98

SaaS Payments Payments Payment Services Payment Solutions 98