Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now Is Software Rebounding?

Cloud 177

Cloud Software Benchmarks Retention 177

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Q: How do you calculate net revenue retention for a usage-based model? But we lend off and track the retention of the core licenses.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

ChurnZero

NOVEMBER 11, 2022

Overall, the industry’s top five measurements of success are NRR, gross revenue retention (GRR), churn rate, logo retention rate and expansion revenue—while “softer” metrics like NPS appear only further down the list. This dedicated role shows investment in Customer Success and a greater level of maturity in the function. .

Leadership 98

Leadership Trends Customer Success Investment 98

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. How to maximize customer training investment. Today, not much has changed.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 169

Cloud Software Benchmarks Retention 169

Tom Tunguz

AUGUST 26, 2019

Here’s why: For every dollar of sales and marketing investment, DataDog generates $1.68 A big part of this sales efficiency is the net dollar retention difference across the group. One last chart: revenue dollars at IPO per venture dollar invested. An amazing feat to be growing fast at scale and profitable.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Tom Tunguz

MARCH 18, 2019

the company generated $107M of trailing 12 month revenue, services 33% of the Fortune 500, grew revenue at 48% and has a net retention rate of 139% across 10,800 customers. According to the recent Redpoint free trial survey, the 140% net retention puts the business in the top decile of businesses.

Metrics 194

Metrics Benchmarks Software Review Engineering 194

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 267

Cloud Payments Software Review Payment Solutions 267

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.”

SaaS 286

SaaS Technical Review Benchmarks Azure 286

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. For instance, according to our benchmark report, RevOps-developed plans had the most trust. And if your company doesn’t have a RevOps team, it might be time to invest in one! Meanwhile, finance-owned plans yielded the least confidence or trust in the plans.

Compensation 86

Compensation Sales Recruiting Sales Hiring Retention 86

SaaStr

NOVEMBER 17, 2022

We take on the heavy lifting without requiring you to invest in additional resources. We track your progress and provide monthly executive level reporting on achievement against industry-recognized benchmarks and best practices.

Banking 245

Banking Payment Features Venture Capital Subscription 245

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Subscribe now When Will Macro Improve?

Cloud 161

Cloud Software Benchmarks Retention 161

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 161

Cloud Software Benchmarks Scale 161

OpenView Labs

OCTOBER 30, 2019

As you may have guessed from Firas’ background, we’re huge fans of OpenView, which recently published the 2019 Expansion SaaS Benchmarks Report and accompanying Expansion SaaS Benchmarks Data Explorer. Companyon’s SaaS Benchmarks Modeling Tool. How to Use The SaaS Benchmarks Modeling Tool. Tab 1 – Data Input.

Benchmarks 40

Benchmarks SaaS Metrics Retention 40

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” Despite an uptick in logo churn attributable to COVID-19, net dollar retention was as strong as ever. Folks prioritized their existing customers.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. We invest in improving our apps to reduce the number of steps involved in lead generation.”). This will guide your employees to take steps that promote customer success, generating results that yield higher customer retention.

Scale 84

Scale Customer Success Retention Strategy 84

OPEXEngine

APRIL 14, 2021

In today’s post, we review the results regarding the “Top Growth Initiatives for 2021,” “Internal Investments,” and “Strategic Finance Goals” that those surveyed are planning to make. . These top investment priorities reflect what OPEXEngine is hearing from CFOs in conversations and in our current benchmarking, as well as in this survey.

Investment 52

Investment Sales Hiring SaaS Finance 52

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business. Let’s dive in.

Cloud 130

Cloud Software Review Software Benchmarks 130

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

Point Nine Land

APRIL 24, 2019

As an industry, we invest millions acquiring and converting customers. When companies don’t start with a retention strategy at its core, the potential revenue loss is staggering. Meet Brightback: We’ve automated customer retention Brightback is the solution for customer retention at scale. Ready to grow through retention?

Retention 76

Retention Strategy Sales Hiring Scale 76

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. They’ve moved down your marketing and sales funnel and have finally invested in your software. . It is the key to getting the pulse on the importance of customer retention. That is fundamentally how SaaS retention is different.

Retention 52

Retention SaaS Payments B2B Business 52

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin.

SaaS Payments 224

SaaS Payments Technical Review Software Review Venture Capital 224

OpenView Labs

SEPTEMBER 23, 2019

We’re living in a remarkable era for investing. Benchmarks are the only check on whether or not a business is generating efficient growth. Benchmarks act as a swim lane for operating a business and allow operators to build a hyper-growth business that provide permission to believe. How Do I Know What My Benchmarks Are?

Benchmarks 40

Benchmarks Data SaaS Scale 40

Stax

FEBRUARY 21, 2024

By analyzing the SaaS Magic Number, SaaS companies can determine how well their revenue-driving investments (in sales, marketing, and customer retention) are translating into actual revenue growth. It helps businesses understand the effectiveness of their customer acquisition and retention strategies.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Buffer Resources

JANUARY 19, 2024

But instead of using channels like social to solely push sales, we root our strategy in retention marketing, focusing on email signups as a goal. We make customers feel like we’re emailing one-to-one Personalization is the north star for succeeding at retention marketing. We think you’d really enjoy our next product.”

Marketing 93

Marketing Benchmarks Social Media Retention 93

SaaStr

JULY 18, 2022

But for Notion’s Manapat, retention of engineers boils down to three main criteria: Company Success. What professional benchmarks do your employees need to know to ensure they’re in the right place? As a company, you need to invest as much in your employee’s personal growth as they do. Career Growth.

CTO Coach 243

CTO Coach CTO Hire New CTO CTO 243

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. Monitor retention during the trial period so you can make changes to drive more user engagement. Emphasizing growth metrics not only boosts revenue but also improves customer satisfaction and retention by offering users more from the product suite.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payments 91

OpenView Labs

OCTOBER 7, 2019

To help out, we crunched the burn rate figures from OpenView’s 2019 Expansion SaaS Benchmarks study. Burn rates can – and should – vary based on what type of product you’re building and how much investment is required to achieve a defensible competitive advantage in the market. Now onto the numbers.

Benchmarks 41

Benchmarks Sales Hiring Finance Forecasting 41

SaaStr

DECEMBER 21, 2023

At the same time, the 10-year benchmark rate has gone from 2.2% Software is a riskier investment. You can invest in a security bearing 0% interest, but you won’t get a return, so folks generally don’t want to allocate capital to risk-free assets. today, so the ten-year is up almost double. There are two reasons for this.

SaaS 265

SaaS Software Metrics Revenue 265

SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. Companies are moving up-market, investing more in marketing, and orienting all processes around efficiency. Net dollar retention.

Scale 251

Scale Sales Hiring Scaling Outsourced Development 251

Payrix

APRIL 24, 2024

Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Plus, software providers gain the addition of payments revenue and the ongoing retention of that additional revenue too. But then you want to put those customers into a retention motion.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

ChurnZero

JUNE 9, 2023

This will help the finance team relate proposed investments aimed at supporting renewal with business growth. Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%. A healthy benchmark is a 95% renewal rate in a given period. This is why renewals are so important.

Finance 98

Finance Metrics Customer Success Headcount 98

Totango

DECEMBER 28, 2021

The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Use these methods to fight customer churn and promote long-term retention and revenue growth. Invest in Your Customer Success Team.

Churn 95

Churn Strategy Technical Review Benchmarks 95

Tom Tunguz

AUGUST 26, 2014

To grow at that pace, HubSpot has been investing aggressively in sales and the company is widely respected for its content marketing prowess. Retention Rate 71.6% For the moment, HubSpot is among the least profitable companies in the set, but I suspect this is because the company is investing in growth. Field 2011 2012 2013.

Benchmarks 111

Benchmarks SMB Metrics SaaS 111

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Book the demo to see how!

SaaS Payments 93

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 93