ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

SaaStr

DECEMBER 14, 2023

What’s your most recent disclosed investment? What’s your sweet spot for investing — check size, stage, type of deal? Bessemer’s typical growth stage investment is $20 million+ for series B+, but we invest through pre-IPO. What’s different about your fund / how you invest and support founders?

Venture Capital 198

Venture Capital Benchmarks Cloud compliance 198

SaaStr

FEBRUARY 27, 2024

GTM Composition Can Make or Break Profitability and Growth More specifically, Sapphire has seen that the percentage of investment made against quarter-carrying sellers has dropped in the last 6 years. So back in 2018, on average, what we were seeing was around 30% of Go-to-market investment going to quota-carrying sellers.

VP of Engineering 202

VP of Engineering Scale Marketing Benchmarks 202

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. Altimeter is an investment adviser registered with the U.S.

Cloud 177

Cloud Software Azure AWS 177

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. How to maximize customer training investment. Today, not much has changed.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

OPEXEngine

JUNE 14, 2022

BOSTON, June 13, 2022 – OPEXEngine, the world’s leading SaaS benchmarking platform, today launches its new R&D benchmarks solution. The benchmarks help technology executives invest in R&D with more confidence by comparing their own costs and performance with similar organizations.

Technical Review 45

Technical Review Benchmarks Outsourcing Services Development Team Review 45

SaaStr

AUGUST 19, 2023

While Sequoia, Benchmark, Founders Fund, etc. If you can’t raise another fund, you get paid at least something to manage your existing investments for 10+ years. Challenge #3: Not Doing “Pretty Good” Investments. Just as common though is investing in “pretty good” companies. Why will you win? Founders are poised.

Venture Capital 224

Venture Capital Benchmarks Investment Startup 224

Tom Tunguz

FEBRUARY 24, 2016

In particular, I benchmarked the revenue, growth rates and round size characteristics of these businesses at their Series A. Benchmarking Exceptional Series A SaaS Companies from Tomasz Tunguz. That figure has grown each year by 80%, and for the investments that closed in early 2016, that figure reached $163k.

Benchmarks 100

Benchmarks SaaS Pricing Investment 100

SaaStr

SEPTEMBER 2, 2023

Figure 5 comes from our 2023 SaaS Retention Benchmarks for Private B2B Companies and highlights the relationship between growth and retention. This relationship is a rare example of increasing returns from investment in upsells and cross-sells. This is a rare example of increasing returns from investment in upsells and cross-sells.

Startup 229

Startup SaaS SMB Banking 229

Tom Tunguz

NOVEMBER 3, 2021

Before, most investors used forward ARR multiples to value companies, but recently, the 100x multiple seems to be a benchmark for SaaS companies raising rounds. The market is observing investments fetching 200, 300, 400x ARR, sometimes more, so the premium can be substantial. The 100x ARR multiple might be the fundraising meme of 2021.

Benchmarks 346

Benchmarks Startup Metrics Revenue 346

OpenView Labs

NOVEMBER 18, 2021

Today we released our fifth annual Financial & Operating Benchmarks Survey (formerly known as Expansion SaaS Benchmarks). product-led growth), and benchmarks well against economics that support high Free Cash Flow margins over the long term. But growing fast is easier said than done, especially in the current hiring market.

VP of Engineering 64

VP of Engineering Benchmarks Sales Hiring B2B 64

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. A [Rob]: That’s more of a question for the earlier stage investing in the public market. A private equity investor once said that he only invests in companies where that’s 40 or higher. I will say this much.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

Tom Tunguz

AUGUST 26, 2019

Here’s why: For every dollar of sales and marketing investment, DataDog generates $1.68 One last chart: revenue dollars at IPO per venture dollar invested. This is a measure of turning investment dollars into revenue, a sort of return on equity metric. An amazing feat to be growing fast at scale and profitable.

Metrics 189

Metrics Benchmarks Scale User Experience 189

SaaStr

AUGUST 10, 2023

In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. What has changed in what investors expect and want to see in potential Series A and B investments? What are the ARR benchmarks required to get a good growth round term sheet today? When does it come back?

Benchmarks 205

Benchmarks Investment Pricing Product Marketing 205

ChurnZero

NOVEMBER 11, 2022

of Customer Success teams have fewer than 50 team members, and most teams surveyed fall well below industry benchmarks on CS team headcount. That number gets higher in larger companies, companies with larger Customer Success teams, and companies who have invested in a Customer Success platform. However, 76.5% of companies.

Leadership 98

Leadership Trends Customer Success Investment 98

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

OPEXEngine

SEPTEMBER 15, 2021

OPEXEngine provides SaaS and Software companies with comprehensive and accurate analytics and benchmarks to help executives understand and improve operational performance. Investors and software company management need high quality and neutral benchmarks to assess their operational performance, reduce risk and improve efficiency.

Software Review 52

Software Review Benchmarks Technical Review Development Team Review 52

OPEXEngine

JUNE 29, 2020

Benchmark the health of your SaaS company, and. Think of it this way: most SaaS companies have high customer acquisition costs, as you have to invest heavily in sales and marketing in order to realize high growth. considered a “healthy” or “attractive” SaaS company to invest in. How does the Rule of 40 work? Sources: [link].

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

Andreessen Horowitz

DECEMBER 4, 2023

And, especially when you’re considering integrating a new technology platform into your business—like AI today, or cloud a decade ago—how do you invest in innovation without losing control of your runway and budget? Some investments will generate returns within a few months, while others may take years to produce results.

Underperforming Technical Team 118

Underperforming Technical Team Benchmarks CTO Hire New CTO 118

Tom Tunguz

OCTOBER 9, 2013

One number investors use to benchmark SaaS startups across sectors and industries is sales efficiency. There are a handful of variants of this metric, sometimes called the magic number, but ultimately they all aim to provide some sense of the incremental revenue returned by sales and marketing investment.

Benchmarks 112

Benchmarks Sales Recruiting Startup Sales 112

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. Altimeter is an investment adviser registered with the U.S.

Cloud 177

Cloud Software Benchmarks Retention 177

Tom Tunguz

MARCH 18, 2019

Sales efficiency is a measure of the marginal gross profit generated by a dollar invested in sales and marketing. According to the recent Redpoint free trial survey, the 140% net retention puts the business in the top decile of businesses. Next, let’s compare the sales efficiency.

Metrics 192

Metrics Benchmarks Software Review Engineering 192

SaaStr

SEPTEMBER 5, 2023

Then I started investing and I came up with a basic ruie that the best startups needed to grow at least 8% a month once they crossed $1m ARR. But if you are really going for it, and hit $1m ARR and want to know how hard to push — well, the data above is super helpful to benchmark yourself against. It took us about 5.5

SaaS 210

SaaS Benchmarks Startup Investment 210

SaaStr

JANUARY 14, 2022

1/ From "Limited Partners", the ones that give VCs $ to invest. Very well for top Limited Partners (“LPs”), the folks that invest in VC funds, and give them the capital to invest in startups. The benchmark returns from VC + PE returns was a stunning 62% for 2022. And they had an incredible year.

Venture Capital 285

Venture Capital Benchmarks Investment Startup 285

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” It now matches sales and marketing spend at the average SaaS company as folks continued to put significant investments into R&D during the pandemic.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

Tom Tunguz

SEPTEMBER 10, 2013

Benchmarking is a great tool, if you can get access to representative data. Pacific Crest and David Skok have released a fantastic survey benchmarking SaaS metrics for early and growth stage companies. Below is my list of the six most important benchmarks and observations from that report.

Benchmarks 108

Benchmarks Startup Sales Hiring Compensation 108

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.”

SaaS 242

SaaS Technical Review Benchmarks Azure 242

OPEXEngine

APRIL 14, 2021

In today’s post, we review the results regarding the “Top Growth Initiatives for 2021,” “Internal Investments,” and “Strategic Finance Goals” that those surveyed are planning to make. . These top investment priorities reflect what OPEXEngine is hearing from CFOs in conversations and in our current benchmarking, as well as in this survey.

Investment 52

Investment Sales Hiring SaaS Finance 52

OpenView Labs

OCTOBER 30, 2019

As you may have guessed from Firas’ background, we’re huge fans of OpenView, which recently published the 2019 Expansion SaaS Benchmarks Report and accompanying Expansion SaaS Benchmarks Data Explorer. Companyon’s SaaS Benchmarks Modeling Tool. How to Use The SaaS Benchmarks Modeling Tool. Tab 1 – Data Input.

Benchmarks 40

Benchmarks SaaS Metrics Retention 40

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 223

Cloud Payments Software Review Payment Solutions 223

Tom Tunguz

SEPTEMBER 29, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Compared to the benchmark set, MobileIron has historically burned more cash and operated at greater negative income than the median.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

Tom Tunguz

SEPTEMBER 14, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Before diving into the benchmarks too deeply, I want to explain how different Veeva’s business is than most.

Benchmarks 113

Benchmarks Metrics SaaS Healthcare 113

ChurnZero

OCTOBER 22, 2021

Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. Altimeter is an investment adviser registered with the U.S.

Cloud 169

Cloud Software Benchmarks Retention 169

BetterCloud

APRIL 2, 2024

Shelfware occurs when organizations invest in SaaS solutions, but fail to fully utilize or all together abandon the software altogether. shelfware not only wastes money, but also prevents organizations from maximizing the benefits of their software investments. What is shelfware?

Technical Review 52

Technical Review Software Review SaaS Benchmarks 52