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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118
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Doubling Down: Erica Brescia, Managing Director at Redpoint Ventures

SaaStr

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. joined forces with the incredibly talented Eiso Kant to build the world’s most capable AI for software development. Check that out here.

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Taking a $4B Company from Consumer to B2B with Pluralsight (Video + Transcript)

SaaStr

We all know and could name several successful B2C and B2B companies. My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. So, let me walk you through that. That doesn’t sound too hard.”

B2B 132
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Top 10 How To Articles for SaaS CEO’s

Incredo

How To Deal With Software Development By Embracing The Slow Down Strategy , Incredo. As a SaaS CEO, you (probably) won’t directly be in charge for software development. But even if you hire the best Development Manager, there are certain things you should be aware of.

Scale 188
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Own your story: Amy Konary

ProfitWell

How is the B2B SaaS market trending? ??7 How are churn and new revenue trending over time? The B2B SaaS Index is currently valued at 1,674 points, with overall growth increasing 0.91% over the last week. Not much different here, B2B SaaS companies continue to grow at a steady rate. Drop me a note at grace.g@profitwell.com.

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SaaS KPI Dashboard: Components, Metrics, and Examples

User Pilot

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. These B2B metrics also give you an idea of more abstract concepts like product-market fit. Monthly recurring revenue (MRR).

Metrics 84
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FinOps Debt. Like Technical Debt; Only Worse.

SaaSOptics

Most in the software world have heard of ‘technical debt’ (thorough exploration here by Martin Fowler) but a short definition from Wikipedia is: the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer. . The result? Sooner or later, you have to pay.