Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Management Systems Review 118

CloudGeometry

MARCH 3, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. So why put it on our shortlist?

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Founded : 2011 Known customers: Facebook, IBM, Microsoft, AWS, Unity, Udemy, Shopify Price starts at: $38/month per user. #2 This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office. Returning from the mothership.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

BetterCloud

JANUARY 8, 2021

Achieving RBAC at scale. Achieving RBAC at scale. User Lifecycle Management (ULM) is the practice of onboarding, offboarding, and managing user accounts on a day-to-day basis. Scale becomes an additional challenge when managing user lifecycles across an entire digital workplace with tens or hundreds of SaaS apps.

Azure 52

Azure AWS Scale Technical Review 52

SaaStr

APRIL 26, 2024

What should founders know about the modern AI stack that Enterprises can scale on? Historically, Cloud platforms like AWS and Azure help with the sporadic needs of renting a GPU for a few hours for training vs. long-term use, which would cost thousands of dollars. They’ll need GPUs. What do you do instead?

AI Search 232

AI Search AI Artificial Intelligence Scale 232

BetterCloud

APRIL 15, 2020

There’s so much manual work that must be done, and IT teams are not scaling in correlation. AWS was launched in 2006, and the term “DevOps” was first used in 2009. We run Okta and most of our apps are run in AWS and GCP, so it wasn’t too difficult for us. Challenges arise as more apps are in use. All of this is SaaSOps.

Management 52

Management GCP(Google Cloud Platform) AWS SaaS 52

SaaStr

DECEMBER 20, 2023

In that case, is PLG cheaper for expanding the base than their sales-driven process? “I think it’s both if you look at scale,” Henry says. “PLG is cheaper, right? For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org.

New CTO 273

New CTO Scale Sales Hiring AWS 273

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163

Scale Payment Services Startup AWS 163

SmartKarrot

OCTOBER 17, 2022

As a Customer Success Director, you will be onboarding high value customers, including system training and deployment. Manage client expectations with an understanding of budget allocations and revenue opportunities to achieve and exceed established goals as well as being able to understand scaling and inventory restrictions.

Customer Success 19

Customer Success Scale AWS Cloud 19

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. Why not an onboarding flow?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. It’s suitable for businesses wanting control over their infrastructure and the ability to scale. Infrastructure as a Service (IaaS): IaaS offers virtualized computing resources via the Internet.

SaaS Payments 91

SaaS Payments Payment Services Payment Methods Payment Solutions 91

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

Scale 129

Scale Scaling CTO Hire Part-Time VPE 129

SaaStr

SEPTEMBER 28, 2023

Smaller companies have become more sophisticated in the tools they use, the IT systems, and automation for onboarding and offboarding, and all of that has resulted in needing to plug stuff into the tools you’re using quickly. If the company wasn’t built around this purpose, it would be hard to scale.

Enterprise readiness 246

Enterprise readiness Payment Solutions Enterprise Payments 246

Sylvia Ng

FEBRUARY 17, 2016

Proven ability to scale a start-up from the ground up. Experience scaling and improving performance on evolving software and web applications. Previous experience scaling a social media account to impressive numbers. Prior experience with building architectural patterns for large, high-scale web applications.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

CloudGeometry

FEBRUARY 7, 2022

It is the secret to effective tiering and scaling. Given the speed and intensity of competition in this market, it’s essential to SaaS success at any scale — and at any point on the lifecycle of your SaaS product offering. This allows shared services such as logging, object storage, user onboarding, etc.,

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

CloudGeometry

JULY 8, 2021

and onboarding new customers. Well-Architected Framework scorecard : One of the great advantages AWS has over other cloud providers is what it learns from the Amazon consumer eCommerce business. Bottom-up cost transparency is a key feature of any public cloud platform. See a useful background talk from their CTO Pini Reznik here ).

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). High onboarding frequency scenarios. Like any other project, the first step and most important one is planning.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

SaaStr

MAY 15, 2020

Not just rollout and onboarding, but then, what does success look like? If you think, Harry, at the very base level of the hierarchy, the basic needs, which are physiological and safety, what that translates to customer success as I look at it is implementation, onboarding, you answer my questions quickly, you handle my basic needs.

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience? What categories or areas (activation, onboarding, monetization, potential stages of the funnel, etc.) What should they avoid?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Intercom, Inc.

JANUARY 24, 2019

We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions. Scaling support for early-stage startups. Business models are in your favor in terms of hosting, deploying the product and ultimately scaling.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 190

Merchant Services Scale Sales Recruiting Sales 190

ChurnZero

OCTOBER 16, 2020

Scaling organizations need to have Customer Success focused on their core competencies to create the best customer experience and optimal business path. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? Enter the Sales Manager. How does that make you feel?

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

OCTOBER 16, 2020

Paul Rosania: If you have a great product and the promise that you’re making to someone really is just a matter of getting them onboarded and they will actually see a little bit more productivity in their Workday. Harry Stebbings: Terrible metaphor. Harry Stebbings: No, I’m kidding. I thought it was brilliant, actually.

CTO Coach 180

CTO Coach Sales Hiring Software Review CTO Hire 180

SaaStr

JUNE 1, 2021

On a scale of 1 to 10, I’d give it a 7, if you round up from 6.3. Jason : You can find at your scale, because this is what I think is hard, is unhappy engaged customers. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. It got better.

Part-Time VPE 242

Part-Time VPE Technical Cofounder CTO Hire New CTO 242

ChurnZero

SEPTEMBER 30, 2021

I had an intern that was helping me, so she quickly learned the platform, and then was able to scale it across all the CSMs. For example, I think of AWS. If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. I did this all the time when we were onboarding at WalkMe.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

OPEXEngine

DECEMBER 15, 2020

Work their answers into your onboarding content, create customized campaigns for different stages of the lifecycle, and keep customers engaged by anticipating their needs before they’re even aware they have any. To do this at scale, you’ll need to get a handle on all of your customer data. We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

OpenView Labs

DECEMBER 15, 2020

Cloud marketplaces like AWS Marketplace, Azure Marketplace and Google Cloud Platform Marketplace are digital storefronts where companies can list their offerings for software buyers to find, purchase and provision software. . And there are some pretty amazing opportunities for doing business this way.

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

Intercom, Inc.

OCTOBER 12, 2021

Being able to leverage both automated and human support has led to some incredible advancements, allowing companies to scale their support and deliver personalized experiences more efficiently than ever before. You’ve probably had at least one awful support experience where automation has been used to disastrous effect.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. Even at spectacular scale, they’re still growing at 30%. Law number one, in the cloud economy, scale wins. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. Let’s dive in.

Sales Hiring 166

Sales Hiring Scale Payments Cloud 166

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. How the hell does that happen? I was offered a job as Buildium’s first full-time marketing hire, pulling in a cool $38,400 annually.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

OpenView Labs

JUNE 25, 2019

Obviously, this calculation assumes you have a firm grasp on your sales & marketing expenses, MRR by customer, and gross margin (don’t forget, expenses for customer success resources focused on onboarding should be included in your Cost of Goods Sold). If you haven’t already nailed those down, you need to start there.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Neil Patel

FEBRUARY 5, 2021

They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt. With Grow and Scale, Bluehost provides additional support features, as well as tools for SEO, video compression, and PayPal integration. Like other providers, Nexcess will auto-scale your resources to meet demand.

Management 137

Management Technical Review Outsourced Development Engineering 137

Intercom, Inc.

JANUARY 3, 2020

I suppose it’s ironic, given what you’re saying, that I’ve tried to start using it multiple times and set up the customer onboarding and ended up cancelling or postponing multiples times in a row. Paul: Yeah, I’ve never gone through their manual onboarding process because it got scheduled and rescheduled and then I gave up.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Sales Hacker

NOVEMBER 10, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. And every week we’re onboarding three to four to five teams. They’re awful. I’m done.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

Sales Hacker

OCTOBER 7, 2021

Cassie is an operating partner at Primary Venture Partners, where she works closely with Primary’s portfolio companies to help them build, scale and optimize their go-to-market efforts. I started my career in tech sales 4 years ago as a SDR and have since scaled two SDR teams. What you do matters, but character matters more.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MARCH 31, 2024

” “I hated Katie at that company meeting, it was awful.” We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves. ” “Our benefits are terrible.” And so, what do you do in the beginning?

Part-Time CTO 273

Part-Time CTO CTO Hire CTO Coach CTO 273