Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? Instead, it would be an internal core technologies team that would take long-term views on how we build and scale Intercom. Scaling to Rails.

Scale 216

Scale Technical Review Technology Scaling 216

SaaStr

APRIL 2, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: It’s Now Year 2 of the Venture Downturn Clawbacks and Tracking-to-Cash: Two Sales Management Tools to Be Thoughtful With 8 Things That Are Just Harder in SaaS Now Tier 1 VC is Great. But More Money May Be Even Better.

Scale 234

Scale AWS Scaling Enterprise 234

SaaStr

FEBRUARY 2, 2023

CloudKeeper from TO THE NEW, is a cloud spend optimization solution that guarantees to cut down your AWS bills by 5-15%. With CloudKeeper, we have helped 200+ of our customers optimize their AWS spend with a guaranteed reduction in their AWS bills. Join these incredible companies to experience all the value of SaaStr!

Cloud spend optimization 211

Cloud spend optimization AWS Scale compliance 211

Sales Hacker

APRIL 23, 2024

Lessons learned from scaling innovative products and go-to-market motions at AWS. 32:49 – Challenges faced and insights gained during Linda’s time at AWS. Why a modern go-to-market approach requires moving beyond legacy CRM systems. How Common Room unifies siloed data to enable a 360-degree view of the customer.

Sales Recruiting 86

Sales Recruiting Scale AWS Management 86

Hitenism

NOVEMBER 7, 2016

In 2006, after Amazon Web Services (AWS) helped pioneer what we now call the cloud, product development changed forever. Today, one-third of daily internet users visit websites built on top of AWS. AWS is now an $11.5B Working backwards isn’t a silver bullet that guarantees you success on the scale of AWS.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. And it’s one of the three large cloud vendors that we all know: Microsoft, AWS, and Google. AWS’s marketplace has seen 1.5 But also it’s allowed us to get much closer to our provider, I mean, we host and run 100% on AWS, but pull data from everywhere.

Scale 204

Scale Marketplace as a Service Cloud SaaS Payments 204

SaaStr

FEBRUARY 21, 2024

AWS can’t support 20 partners equally. When partnering with big folks like Drata does with AWS, you have to bring business to them. Drata was one of three companies mentioned on stage by AWS’ Head of Partnerships because they did the most transactions on the marketplace than any other company. That’s a high value for AWS.

AWS 211

AWS Scale Sales Hiring Marketing 211

SaaStr

DECEMBER 14, 2023

Google Cloud Platform, on the other hand, is in a very different set that also competes with Microsoft, but AWS is considered their biggest competitor in the market. What they’re seeing with GenAI and Google Cloud is an opportunity to grab share from AWS. Right now, 70% of the GenAI startups are using Google Cloud.

Cloud 242

Cloud Scale AWS AI 242

SaaStr

MARCH 6, 2024

Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2. AWS alone generated $175m of contract value for Okta, growing 130%. 5 Interesting Learnings: #1.

Fractional VPE 221

Fractional VPE Part-Time VPE Scale SMB 221

Clouded Judgement

FEBRUARY 2, 2024

Amazon on AWS : “…customers are continuing to shift their focus towards driving innovation and bringing new workloads to the cloud. The hyperscalers benefit from massive scale, distribution, trust and depth of customer relationships in ways no other software companies do. Follow along to stay up to date!

Cost optimization & reporting 161

Cost optimization & reporting Cloud Azure AWS 161

SaaStr

JANUARY 20, 2023

Get ready for 50+ speakers for the very first SaaStr APAC event in Singapore, including: APAC Update: State of the Cloud with Bessemer Venture Partners , Anant Vidur Puri, Partner at Bessemer Venture Partners Lessons Learned in Scaling to $1B ARR: From VMware, AWS and Databricks with Databrick’s SVP and GM Ed Lenta The Secrets to Building (..)

AWS 248

AWS Cloud Trends Startup 248

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Management Systems Review 118

SaaStr

NOVEMBER 6, 2023

Growth in public cloud services (AWS, Azure, Google Cloud, Snowflake, etc.) And Gartner also reports CIOs overall have general change fatigue and are pushing out new projects to simplify change management. As compared to late 2020 and 2021, when change was the name of the game.

Merchant Services 271

Merchant Services Azure Software AWS 271

Clouded Judgement

OCTOBER 27, 2023

Subscribe now Cloud Giants Report Q3 ‘23 Not a great signal for software this week from the Cloud Giants (AWS, Azure and Google Cloud)…After Q2 (3 months ago), the tone from the Cloud Giants around optimizations was largely: optimizations have started to ease, and net new workloads have picked up. Staggering scale already.

Cost optimization & reporting 152

Cost optimization & reporting Cloud Azure AWS 152

SaaStr

JANUARY 29, 2023

Even If It’s Awful for Series A-E Rounds. SaaStr 629: CRO Confidential: Sales Recruitment in 2023 For Candidates and Hiring Managers With Flexport’s Ben Braverman   3. SaaStr 626: 10 Lessons Learned Scaling to $1B Valuation with Drift Co-founders David Cancel and Elias Torres  5.

Sales Recruiting 192

Sales Recruiting Sales Hiring Scale AWS 192

FastSpring

NOVEMBER 9, 2023

Since 2016, SaaS North has been recognized as THE Canadian hub for rapidly-scaling SaaS founders and their teams. It is the largest in-person event in the country—2,000+ attendees, 800+ companies, and 100+ speakers—along with features such as Betakit Keynote Stage, AWS Pitchfest, Workspaces Tradeshow. appeared first on FastSpring.

Merchant Services 151

Merchant Services SaaS Payments Payment Methods Payment Services 151

SaaStr

OCTOBER 13, 2022

ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. Our best-in-class app tools, automation, dashboards and reporting help you drive strategic customer conversations, boost productivity and scale effectively.

GCP(Google Cloud Platform) 195

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 195

Tom Tunguz

NOVEMBER 28, 2017

In fact, this data bolsters the notion that management team’s top priority is recruiting, especially after the business has reached product market fit and capitalized itself well. The fastest grower scales to more than 600 people in 30 months. How quickly do the fastest growing software companies build their teams?

Headcount 165

Headcount Scaling Software Business 165

SaaStr

DECEMBER 27, 2023

For context, Docebo is a learning management platform addressing the needs of corporations that train an audience internally and externally. Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. The bigger you scale, the harder this can be. Let’s dive into it.

Sales Hiring 204

Sales Hiring Scale SMB Outsourced Development 204

Clouded Judgement

APRIL 11, 2024

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., It looks at the YoY dollar change in quarterly revenue from the hyperscalers (just looking at Azure / AWS because the data goes back further) going back a few years. Is Software Rebounding?

Cloud 177

Cloud Software Azure AWS 177

SaaStr

JULY 26, 2021

To reproduce what CEO did, managed by CEO. It’s to scale a tiny engine into something bigger. But, sometimes a founder is >so< terrible at sales, so awful at it, that literally, it’s hopeless. It’s OK if you are “terrible” at it. Then, hire first 2 reps. Not just 1. Ideally, hire your Head of Demand Gen around now.

Sales Hiring 265

Sales Hiring Scale Startup AWS 265

SaaStr

NOVEMBER 8, 2022

Does it cost so, so much to host a few million lines of code on AWS? Sales, done right, should be accretive (although expect sales efficiency to ultimately decline post-Initial Scale). And your marketing costs should be manageable as your mini-brand kicks in. Churn burns a lot of cash at scale. So is SaaS cursed?

Scale 280

Scale SaaS Banking AWS 280

SaaStr

JUNE 18, 2022

Jen Dawson @ AWS. Ezinne Udezue, VP Product Management @ Procore Technologies. Rajalakshmi Srinivasan, Director – Product Management @ Zoho Corporation. Deep Nishar, Managing Director @ General Catalyst. Erica Brescia, Managing Director @ Redpoint Ventures. Deep Nishar, Managing Director @ General Catalyst.

CTO 212

CTO Scale New CTO AWS 212

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). This includes not just compute resources, but storage and database resources, networking, security, and DNS. .

AWS 192

AWS Scale Business Cloud 192

Baremetrics

JANUARY 25, 2022

In recent years, a new discipline of financial management has emerged in response to cloud technologies and organizations growing reliance on cloud IT architectures and cloud-based business processes. Act FinOps Tools Cost Management Software Financial Modeling Tools EDI Systems Conclusion. Table of Contents. What Is FinOps?

Payment Services 97

Payment Services SaaS Payments Payment Solutions Payments 97

SaaStr

MAY 3, 2022

Jen Dawson @ AWS. Ezinne Udezue, VP Product Management @ Procore Technologies. Rajalakshmi Srinivasan, Director – Product Management @ Zoho Corporation. Deep Nishar, Managing Director @ General Catalyst. Erica Brescia, Managing Director @ Redpoint Ventures. Courtney Pallotta, VP of Marketing @ ChaosSearch.

New CTO 187

New CTO Scale CTO AWS 187

Nimble - Sales

MAY 22, 2019

Nimble has migrated its market-leading SaaS CRM from Amazon Web Services (AWS) to Microsoft Azure. The migration enables Nimble to tap into Microsoft’s world-class Azure platform and partner ecosystem to scale. The post How Nimble + Azure Revolutionize Relationship Management for Office 365 Teams appeared first on Nimble Blog.

Azure 98

Azure Scale AWS Management 98

Tom Tunguz

MARCH 8, 2020

After scaling sales enablement successfully, the next step is to understand where your customers are. Most of the time, customers suggest these integrations as part of their feedback to account management and customer support. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. Types of Partnerships.

Scale 313

Scale AWS Consulting Sales Enablement 313

SaaStr

NOVEMBER 24, 2021

Pothole #4 – Promoting Your Best Salesperson to Manager. It’s a common occurrence in SaaS –– the highest-performing sales rep gets promoted to manage a team. But this move can actually be counter-productive, as Roberge points out, “Your top rep does not make your top manager. They do not always make a good manager.

Sales Hiring 194

Sales Hiring Scale Compensation Sales 194

Blulogix

OCTOBER 11, 2023

Streamlining Success: Five Keys to Automating Usage-Based Billing for Managed Services Providers By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Efficient management of new services and clients.

Payment Features 52

Payment Features Management Azure AWS 52

SaaStr

FEBRUARY 1, 2021

What you really want is someone that has (x) successfully managed at least a small team of CSMs before, (y) ideally to quota, and (z) in SaaS. What you do need is someone with (i) experience managing customer implementations (ii) over an extended period of time (iii) to quantified success. The problem? That’s the minimum spec.

Sales Hiring 273

Sales Hiring Part-Time VPE Scale Sales Recruiting 273

SaaStr

MAY 31, 2024

At scale, this is a jigsaw puzzle,” he said. You might interview a marketing manager with 18 months of experience, and the first thing on their LinkedIn is “strategist.” 7: Having the CMO Report to the CRO is a Terrible Idea Having marketing under a CRO is an awful idea for two reasons. Then 2020 hit and forced a reset.

Sales Hiring 231

Sales Hiring Sales Recruiting Marketing Scale 231

The Angel VC

FEBRUARY 20, 2016

Call me when it scales.” The point is that getting to $1-2 million in ARR probably has less predictive value concerning a company’s ability to get to true scale than most people think – or at least thought some years ago. Being a seed investor I’m trying to find SaaS companies that can scale before they have scaled.

Scale 192

Scale Scaling SaaS AWS 192

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. The second army are your main competitors. Mid-stage startups.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Intercom, Inc.

APRIL 19, 2018

Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We build our services with disaster recovery in mind. Employee security.

compliance 138

compliance Data Software Review Scale 138

Clouded Judgement

MARCH 22, 2024

This is why the consumption players (Snowflake, Mongo, Confluent, Azure, AWS, etc) so more variability in the macro slowdown. .” Let’s look at consumption revenue - this is also not technically recurring! It’s probably better described as re-occurring vs recurring.

AI 183

AI Revenue Cloud Technical Advisors 183