SaaStr
OCTOBER 17, 2023
is a number to back into, at scale. It’s a reminder CSM staffing overall is actually fairly thin at scale. And some great related data from Churn Zero here : Where Customer Success Reports To Typically, Who Really Owns Renewals, And More from ChurnZero The post At Scale, Customer Success On Average is Paid 5.3%
SaaStr
MARCH 30, 2024
Dear SaaStr: What are The Most Common Mistakes Founders Make When They Are Just Starting to Scale Revenue? Micromanaging Your First (and Second) Management Team. But there’s a reason you hired managers. As you scale, your win rate — the % of deals you close vs. the competition — should go down. I know you can do it all.
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SaaStr
MARCH 1, 2024
Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You will need a VP of Product to scale your roadmap. As are you.
SaaStr
NOVEMBER 13, 2023
How do you scale a product organization quickly? VP of Product at Drata Brian Elmi and Director of Product Management Dana Mauger share five not-so-secret secrets of product velocity at SaaStr Annual this year. 3: Embrace Ruthless Prioritization As a product manager, you might be a people pleaser who has to say no, not yet, or not now.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Intercom, Inc.
MAY 25, 2022
We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. . As these existing customers have grown, and we’ve welcomed bigger and bigger customers, we’ve always focused on saying yes to scale. . We’re growing alongside our customers. Can Intercom do that?
SaaStr
JANUARY 24, 2023
As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. As companies scale, they will want to keep in mind that momentum will change over time. They found that companies with lower revenue tended to scale more quickly than mature businesses.
Advertiser: Data Robot
In our eBook, Building Trustworthy AI with MLOps, we look at how machine learning operations (MLOps) helps companies deliver machine learning applications in production at scale. Our eBook covers the importance of secure MLOps in the four critical areas of model deployment, monitoring, lifecycle management, and governance.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. Navigate roadblocks to scale and maintain focus on the long-term vision. Land marquee customers and build loyalty with them.
Speaker: Dustin Smith, Sr. Product Manager, Incubator
Whether you're running a small startup or trying to get your idea to take off in a large corporation, you'll need the right tools and perspective to scale your product. Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness.
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Unfortunately, even the most sophisticated organizations often lack clear strategies and processes for collecting and managing the voice of the customer at scale—or worse, they simply ignore this valuable source of data. How to build processes for managing and operationalizing customer feedback.
Speaker: Hannah Chaplin - Product Marketing Principal at Pendo & Steve Cheshire - Product Manager at Pendo
Working with customers to improve product feedback management is a major driver of product-led growth. Best practices for measuring and analyzing customer feedback at scale. Consulting customers throughout the product development process enables businesses to focus on the features that matter. How to assess customer value.
Speaker: Shyvee Shi - Product Lead and Learning Instructor at LinkedIn
These products, with their unique capabilities, bring fresh opportunities and challenges that demand a fresh approach to product management. This presentation unveils a comprehensive 7-step framework designed to navigate the complexities of developing, launching, and scaling Generative AI products.
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In the report, you’ll find: The scale and type of fraud seen in the global marketplace. A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices. How fraud changes based on the size of business.
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