ChurnZero

AUGUST 11, 2020

Customer Success teams are in a unique position to listen to their customers’ challenges. You and I both know how awful it feels to have someone disregard what we say and focus on their end goal instead. According to Will, this specific type of role playing helped CSMs develop stronger and deeper relationships with their customers.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team?

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

JULY 20, 2021

It’s a brutal, awful slog in the start. I would say, it’s always good to call out just how awful it is to be a founder, to be an entrepreneur, because that is a unique perspective that you bring to the board room that no one else shares. We scan all the information off the receipt. Is that about the…?

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

Upscope

JUNE 9, 2021

Youtube comments for specialist areas and niche videos are very informative. Makes it really embarassing for us to all tell the customer different information when the other departments shouldn't have their hands on my fault cases ahahha" They forgot some! A couple of them our team did. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Retail was mentioned twice, that’s it, and AWS was mentioned 78 times, so it’s probably not surprising that they’re doing this. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. This is why teams and organizations prefer Ayoa because it takes online collaborative whiteboards to a new level.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. And the problem was, I have no clue in software development. So I just had this idea.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaStr

MAY 23, 2019

My contact information is on the blog, Kellblog.com. Do I have the right team? And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. All of which, to me, are partially informed. So second question, do I have the right team?

Sales Hiring 119

Sales Hiring Underperforming Technical Team Scale Startup 119

Outseta

AUGUST 23, 2017

You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. The executive team needed this plan to drive alignment.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

Sales Hacker

APRIL 26, 2019

What do you do to regroup and recover when you have a bad day? Describe how/if you are a team player. Stick to the core information, the relevancy of who you are, and the position you are after. Examples: “I am great at new business development. OR, “As a manager, I am really good at developing people.

Sales Recruiting 21

Sales Recruiting Interviewing Sales Hiring Underperforming Technical Team 21

Clouded Judgement

SEPTEMBER 19, 2023

Typical data lake storage solutions include AWS S3, Azure Data Lake Storage (ADLS), Google Cloud Storage (GCS) or Hadoop Distributed File System (HDFS). Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

SmartKarrot

JUNE 30, 2022

It is crucial to start by getting to know your new customer success team. Before taking action to prevent departures, you must meet with each team member and quickly assess the likelihood that they would leave and the potential harm that would result if they do. Have a consistent compensation model for customer success teams.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 1, 2020

This will be the most informal session of the day, but probably one of the two or three topics that I think folks are still struggling with today which is how to iterate your sales process, how do you change, how you’d think about sales, how you deal with a whole set of issues that seems to change daily, not just weekly.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Let’s learn more about how to get started with your SaaS journey.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) Scale 97

Neil Patel

JANUARY 1, 2021

Electronic health records include information from all doctors involved with a patient’s care. In this sense, an EHR “follows the patient,” giving all parties involved with a patient’s care the information they need to keep the process moving forward. EMR vs EHR Systems. And it’s not just doctors who are affected by this.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

Frontegg

FEBRUARY 24, 2022

In reality, many devices and computing systems have weak or ineffective authentication, or authentication is not properly configured by administrators, resulting in severe security risks. Secure authentication mechanisms are necessary to enable easy development, prevent accidental data exposure, and protect against cyber attacks.

Strategy 98

Strategy Underperforming Technical Team Application Development Mobile 98

Sales Hacker

SEPTEMBER 29, 2020

They sell that product to general councils, operations teams, and deal desks. Vishal and I talk about what it’s like to start a company from nothing and how his experience at Backupify and InsightSquared helped inform the process. They sell that product to general councils, operations teams, and deal desks.

Scale 109

Scale CTO Hire Scaling CTO Coach 109

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. A customer identifies a problem or makes a request, and WP Engine’s support team gets it done. They also have partnerships with other companies like Cloudflare, AWS, and Let’s Encrypt.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. We’ve all seen AWS and what they’ve done with their platform. It is staggering.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. We were one of the first agencies where you can develop a program in in the US and carry that program over to the Chinese market, and we would just do a great job.

Payment Solutions 147

Payment Solutions SaaS Payments Strategy Software 147

SaaStr

NOVEMBER 13, 2020

I wanted to have another fun, informal conversation with, one of, I think, the most insightful and smartest cloud investors, Sunil Dhaliwal. But, even more interestingly, I got to know Sunil a bit informally, and I loved his somewhat skepticism of things in the industry and his founder centric view of things, which aligns with my values.

Sales Recruiting 168

Sales Recruiting Development Team Review Technical Review Sales Hiring 168

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. If you enjoy our conversation, check out more episodes of our podcast.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. That’s a mistake. So, uh, Merry Christmas!).

Scale 111

Scale Branding Underperforming Technical Team AWS 111

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team. Justin Bedecarre: So, it truly has to be employee-led and it emphasizes choice.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

All that Saas

DECEMBER 24, 2021

Customer Advisory Group for feature suggestions and direct facetime with the Product and Engineering teams with priority access to features and planned deployments. Now, with a single click, they can extract valuable information from any paper receipts to expense forms. Dedicated Enterprise Account Manager. In-app live chat support.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

SaaStr

AUGUST 20, 2019

I think others in the room, all of us are well-informed to remember that those who are closest to the work and the customers actually are the ones who often have the greatest insights. We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun.

Scale 132

Scale Acquisition Scaling Sales Hiring 132

OpenView Labs

JANUARY 3, 2020

This year we thought we would do something a bit different and frame this as a conversation between two pricing leaders, Kyle Poyar, VP, Market Strategy here at OpenView, and Steven Forth, Partner at Ibbaka, a strategic capability development platform that enables sustainable growth. The value proposition can change over the customer journey.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

SaaStr

JULY 29, 2020

So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange. Which ones are we bad at?

Sales Hiring 173

Sales Hiring Outsourcing Services Scale Sales Recruiting 173

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. Harry Stebbings: Totally.

Sales Hiring 110

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 110

SaaStr

JULY 10, 2020

” And invest your team’s time and energy to say, “Hey, if this, then that. ” And then we debated like how across the leadership team to say, “Hey, can we afford this or not?” People were seeking to gain control and find a sense of calm in a world of constantly being overloaded with information.

Scale 189

Scale Sales Hiring Pricing Sales Recruiting 189