OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. Though it was pioneered in the infrastructure layer (think: AWS and Azure), it’s becoming increasingly popular for API-based products and application software.

Scale 98

Scale Pricing Scaling AWS 98

CloudGeometry

FEBRUARY 7, 2022

The AWS Well-Architected Framework is one such approach that helps adopt architectural best practices (whether or not you run on AWS) and adapt continuously. Another essential benefit of identity in a tenant context is that it aids in capturing and analyzing events from logs & metrics.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

SaaStr

MARCH 17, 2023

Great content helps you stand out, communicates your value, and shows why you are unique. They can provide big-picture ROI, but they don’t have hard ROI metrics, benchmarks, and success stories. We’re seeing a growing trend of buyers making SaaS purchases through global marketplaces such as the AWS Marketplace and Azure Marketplace.

Marketplace as a Service 194

Marketplace as a Service Software Review Technical Review Azure 194

User Pilot

APRIL 21, 2023

To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Finally, act on the findings and communicate all the changes to other teams. Product analytics metrics you should be tracking There’s no product analysis without product analytics metrics.

Underperforming Technical Team 87

Underperforming Technical Team SaaS Onboarding Retention 87

Baremetrics

MARCH 30, 2021

Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. Users enjoy automatic back-end operations such as invoicing, discount management, payment collections, tax applications, and customer communications, saving them time and effort. Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

User Pilot

AUGUST 16, 2023

This increases collaboration across the organization and fosters communication with non-technical stakeholders. Enhanced collaboration between departments Data democratization improves communication and collaboration between teams within the organization. This increases their productivity and efficiency.

Data 74

Data Technical Review Government Data Analysis 74

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Rethink your metrics to properly reflect the work. We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 Data Protection Classify, encrypt, manage and monitor data at rest and data in transit Incident Response There will be security incidents you have not anticipated.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Intercom, Inc.

JANUARY 12, 2022

. “[Our research] opened up new markets for this product without them having to go through the other kinds of experimentation they were originally planning” After doing a bunch of analysis and digging into it, they realized the videos were too slow in certain countries because of where their data centers or AWS environments were located.

Data 151

Data Airlines AWS Underperforming Technical Team 151

OpenView Labs

MARCH 16, 2021

Selecting the right usage metric. There are numerous potential usage metrics that SaaS companies could use in their pricing. Picking the wrong usage metric could have disastrous consequences for long-term growth. The best usage metric meets five key criteria: value-based, flexible, scalable, predictable, and feasible.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

Baremetrics

JANUARY 25, 2022

From the widespread use of secure, off-site data storage, to the growing digitization of business communications, cloud computing is an increasingly ubiquitous feature of modern business. Examples of cost management software include in-platform cost optimization modules like GCP Billing and AWS Cost Explorer.

Payment Services 97

Payment Services SaaS Payments Payment Solutions Payments 97

SaaStr

JULY 1, 2020

Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. The metrics have changed on top of the funnel. We found something that works.

Merchant Services 169

Merchant Services Scale Sales Recruiting Sales 169

User Pilot

FEBRUARY 21, 2023

For example, you can create segments based on: event completion – frequency, number, time-frame demographics User segmentation enables you to: better understand the behavior of specific user groups if combined with an adoption tool, you can target users with personalized communications and onboarding experiences Heap Segmentation.

Software Review 88

Software Review Underperforming Technical Team Technical Review Systems Review 88

OpenView Labs

JANUARY 29, 2020

Key Metrics to Track for Converting Freemium to Paid. Here are the metrics you absolutely need to be tracking to get freemium right. It includes screenshots from strong PLG brands like Wix and how they communicate the value of a paid product to free user.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Neil Patel

SEPTEMBER 3, 2020

There are more metrics you’ll need to track, but your agency can manage these for you and provide you with the reporting you need once you’re up and running. You should also have access to metrics including impressions, clickthrough rates, keywords, account and ad group structure, and more. to find an AdWords Agency.

Outsourcing Services 131

Outsourcing Services Advertising Transportation Customer Lifetime Value 131

How To Buy Saas

OCTOBER 11, 2023

Amazon also offers you the option to access the API using the AWS Command Line Interface (AWS CLI) or the AWS Software Development Kit (SDK). This helps you to keep a low bounce rate and improve your engagement metrics and IP reputation. Now, let us take a look at all of its features. Get Postmark Now!

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. Pick a common anchoring metric that measures a core customer activity. It documents the business your product is building.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Tom Tunguz

APRIL 2, 2013

One example of a successful emotional/storytelling post is “The Biggest Challenge of My Professional Career: Communication”. And “Your Startup’s 10 Most Important Metrics” is example of a very tactical post that readers enjoyed. Looking back through the first year or so of my blog titles, I can see now they were awful.

Social Media 100

Social Media AWS Construction Metrics 100

Upscope

JUNE 9, 2021

Mostly from other departments not communicating with us. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. Not to say there aren't some people who don't care, but at least give them a chance. Its a tough job.

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And I remember like AWS was growing really quickly.

Sales Hiring 163

Sales Hiring Outsourcing Services Scale Sales Recruiting 163

OPEXEngine

DECEMBER 15, 2020

Analyze data to determine red flag metrics, such as customers who have decreased activity, are paying overage fees (and could save money by upgrading), or are past due and not responding to dunning communications. When communication happens the right way it’s win-win all around.” We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

OpenView Labs

FEBRUARY 3, 2021

The way to eradicate this kind of awful customer experience is to bring everyone together in alignment around the customer and their needs. Establish a cadence of communication. Communicate clearly and often so that everyone is on the same page and heading in the same direction. I’m a huge fan.”.

Marketing 55

Marketing Trends AWS Strategy 55

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. They’re giving us the connectivity to communicate with our colleagues, friends and family. It is staggering. Then number three, 360 feedbacks.

Sales Hiring 151

Sales Hiring Scale Payments Cloud 151

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. It’s usually one way, but just help that more communication, right? And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. I mean, literally. No one likes surprises.

Sales Hiring 199

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 199

Sylvia Ng

FEBRUARY 17, 2016

Excellent communication skills in English. Strong writing and communication skills. Understand the difference between data, metrics, and KPIs. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Build a user-centric communication platform.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SaaStr

MAY 15, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources, and more. And I remember AWS was growing really quickly. We love that.

Sales Hiring 188

Sales Hiring Scale Technical Review Outsourcing Services 188

Sales Hacker

SEPTEMBER 14, 2021

I ended up getting recruited by a communications agency and this is a little bit embarrassing, but my dad was in marketing and I went to his house and I got all of his college books on how to be a marketer and how to do communications. I was working with HR on his behalf, of finance. Who Should Sales Development Report To? [15:20].

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Sales Hacker

AUGUST 7, 2020

Amazon Web Services (AWS). Star2Star Communications, LLC. Zoom Video Communications. Praxis Metrics. Post-Acute Sales Representative. Medline Industries, Inc. Senior Strategic Account Executive. Jellyvision. Kate Vango. Enterprise ENGR Business Development. Rita Jusztina Varga. HERA by Hotel ResBot. Natalie Vicas.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

NOVEMBER 18, 2020

Maximize customer retention metrics. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaS Metrics

JUNE 10, 2019

The three security layers that help prevent unauthorized access and safeguard valuable data include: Layer 0 aka IaaS (Infrastructure as a Service) is the primary layer on which everything else runs e.g. AWS, Google Cloud Platform, Microsoft Azure and IBM Cloud. Layer 1 is where the SaaS provider comes in and sits on top of the primary layer.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

SaaStr

SEPTEMBER 12, 2019

Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. Want to see more content like this?

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SmartKarrot

JANUARY 18, 2022

The tool helps businesses identify the best content for all of their communication channels, share it with their audiences, and track how they connect with it. Companies can create content that increases conversions and dialogues by using the tool’s metrics. Conclusion.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStr

OCTOBER 16, 2020

So the external one is, the metrics bore out that we have made the right decision here. Were there lessons from it? Paul Rosania: Yeah, a really big takeaway that’s external and customer facing and another big takeaway that was internal. On the contrary, there was a big backlash around the decision from customers.

CTO Coach 167

CTO Coach Sales Hiring CTO Hire Software Review 167

SmartKarrot

JUNE 30, 2022

You will keep your consumers satisfied and guarantee the quality if you constantly and clearly communicate the advantages and management of the new, united firm. Consistent communication is essential throughout the merger and acquisition process. It is crucial to start by getting to know your new customer success team. Final Thoughts.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

MAY 22, 2020

And so realistically, every community is going to have a very small percentage of people who are actively creating and contributing, and then a much larger percentage who are passively consuming. And at the end of the day, unless you’re paying per user, or some meaningful metric to you, you can just let those people do what they do.

Technical Advisors 195

Technical Advisors Engagement Startup Benchmarks 195

Intercom, Inc.

JANUARY 3, 2020

Google Drive might’ve done an awful lot to kill the file because they have a file system. That’s what it would look like on the metrics. And then the file system – no one seems to have made it work. I guess Dropbox is the exception, but their file system more so lives on your device and syncs with the cloud.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Sales Hacker

NOVEMBER 10, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. I’m going to know every single metric in the business. They’re awful. So, what else can I tell you?

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75