Intercom, Inc.

DECEMBER 31, 2019

Google, too, saw a smooth transfer of power from its founders to a new CEO, Sundar Pichai, while also strengthening its core business of search advertising and reorganizing under Alphabet. The scale is extraordinary. Rise of the cloud and SaaS businesses. There are about 3.2

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

MARCH 22, 2023

Scaling Early-Stage to Hyper-Growth Companies With Ed Lenta, SVP and GM of Databricks Back in the early 2000s, people didn’t entirely accept that a virtual machine could be as good as a physical one. Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks.

Scale 189

Scale Scaling AWS Sales Hiring 189

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 176

Scale Scaling Sales Hiring Cloud 176

SaaStr

AUGUST 8, 2023

Basics: The Building Blocks of the Finance Team To understand how finance teams impact an organization, it’s helpful to break down various functions and how they support the business. Team members are responsible for putting together a company’s financial plan, budgeting, and building a financial roadmap for their business.

Scale 167

Scale Finance Outsourcing Services Sales Recruiting 167

Sales Hacker

MARCH 1, 2019

Sales Engagement: How the World’s Fastest Growing Companies are Modernizing Sales Through Humanization at Scale is a labor of love. It’s for all roles in the revenue organization from Demand Gen, to Sales Development, Ops/Enablement, Management, Leadership, Account Executives, and even Customer Success. Reserve your copy now.

Scale 58

Scale Engagement Sales AWS 58

SaaStr

JUNE 3, 2020

And then I spent a year at Salesforce working on Marc Benioff’s extended leadership team, and really had a chance to learn how important trust can be, and also really learn from Salesforce, from Mark, how do you really build a global SaaS leader at scale? And so, a lot of businesses weren’t really ready.

Software Review 178

Software Review Scale Technical Review SaaS 178

Audacix

JULY 18, 2022

Taking shortcuts diminishes you and your teams ability to truly understand, harness and exploit the DevOps' potential to supercharge your business results. Not only is this sound business practice, but also a great way to increase knowledge sharing and collaboration between, otherwise highly protective, stakeholders. And here you are.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. So for me, I might be an example of someone in your business who you do take that chance on, and they’re pushing themselves because they know this is their career moment. So on a scale of one to 10, what type of feedback do you want? I mean, literally.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

MAY 23, 2019

I’ve also had more than 10 years of CMO experience, including a good run at Business Objects where I ran marketing as we grew from 30 million to over a billion in revenue during a nine-year period. So that’s the one scale is saying, “Big distraction, we can’t do this every year. I sit on boards. ” Right?

Sales Hiring 116

Sales Hiring Underperforming Technical Team Scale Startup 116

SmartKarrot

MARCH 2, 2023

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). Siddhartha is a host of one of the top 15 Business podcasts in Asia named 100x Entrepreneur.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

Sylvia Ng

FEBRUARY 17, 2016

Always connecting your work back to business goals. Bachelor’s degree in engineering, science, math or business-related field. Proven ability to scale a start-up from the ground up. Experience scaling and improving performance on evolving software and web applications. Experience building large-scale ad tools.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. That’s a lot of money, especially at this scale. I didn’t have a hard job to do. Higher multiples.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. He founded LinkSquares with the goal of building great products to improve how businesses operate. Vishal Sunak: We are on the scale to eight digits right now, not that far away. So yeah, we’re five years old and scaling to eight digits and beyond now. We’re on iTunes.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

MAY 15, 2020

Tidelift has raised over $40M from some of the best in the business including Foundry Group and General Catalyst. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Before Tidelift, Bridget was VP of Sales @ Logz.io

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SmartKarrot

JUNE 30, 2022

Although it may seem challenging, many businesses have gotten the message and now see customer success as a genuine business discipline that can also be profitable. Losing employees while following a merger and acquisition is normal, whether because of cost-cutting, economies of scale, or the chance to forge a new direction elsewhere.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

SEPTEMBER 28, 2023

These are YEAR 1 features today unless you’re an extremely small business. If the company wasn’t built around this purpose, it would be hard to scale. The big companies are excited about SaaS and know that it’s transformative to their business. It’s hard to forecast if building would move the needle of your business.

Enterprise readiness 216

Enterprise readiness Payment Solutions Enterprise Payments 216

SaaStr

MAY 14, 2019

You could not build a business in Europe. That’s what you put your business on. And that is also changing our expectations to business software. Business software used to be terrible. Businesses have a very different expectation to the kind of software that they put in their business. Forget about it.

Cloud 178

Cloud Sales Recruiting Scale AWS 178

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. As for John, prior to Domo he served as vice president for strategy and business operations for Adobe’s Digital Experience business, driving more than $3 billion in annual revenue.

Scale 214

Scale Leadership Strategy Technology 214

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. I’m going to get the numbers wrong, I think Amazon has 10,000 open positions out in AWS. It works out.

Sales Hiring 196

Sales Hiring Scale Sales Recruiting Scaling 196

SaaStr

DECEMBER 13, 2019

It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. This episode is sponsored by Brex. Company was going through massive hyper growth.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

Sales Hacker

OCTOBER 7, 2021

That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. After spending a couple of years in a sales role, that knowledge will assist you throughout your life in business and elsewhere.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Audacix

AUGUST 11, 2023

But you should also be able to use these penalties to make a strong business case for reasonable and necessary investment in cyber security within your organisation. You will also need to work with other business heads to make inter-disciplinary collaboration a top-down affair. It's a lot to take in and you certainly can't do it alone.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. This episode is an excerpt from a session at SaaStr Annual @ Home. They had to reinvent themselves.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. At the end of the day, Twilio still sells communications, AWS still sells servers, but the way we’re selling it is different than how it was done in yesteryear.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

ChurnZero

SEPTEMBER 30, 2021

How do I measure the role’s performance and business impact? I had an intern that was helping me, so she quickly learned the platform, and then was able to scale it across all the CSMs. For example, I think of AWS. If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

SaaStr

JUNE 25, 2019

Now, I have some background with luck because in between some long stints with other companies, seven years at Eventbrite and 15 years at Ticketmaster before, I spent five years of my life playing poker for a living and learned an awful lot about luck and positive outcomes as well. Business was growing by a really good clip.

Engineering 129

Engineering Part-Time VPE Sales Hiring Scale 129

SaaStr

OCTOBER 16, 2020

And I think as people gain a little bit of time in their really busy days right now to do some of that, they will find that over time they’ll need fewer meetings and less check-ins to start to be a little bit more aware of what’s going on in these suddenly totally distributed companies. Harry Stebbings: Terrible metaphor.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

SaaStr

OCTOBER 3, 2019

To me, companies will always be trying to innovate around how do they serve their customers better and their employees better in order to build their businesses and drive more revenue. And those of us and those of you who are involved in these companies, even the successful ones look an awful lot more like this. We just doubled.

SaaS 143

SaaS Sales Hiring Scale Innovation 143

OpenView Labs

JUNE 17, 2019

Think about the last time you went to buy something and had an awful experience with a sales rep (in any capacity – the mall, a store, online, or at work). And candidate experience is essential if you want to scale quickly. What stage/size is your business? The same applies in recruiting (and let’s be honest, sales too)!

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Sales 53

Sales Hacker

OCTOBER 8, 2018

At Snowflake, he was the first rep and single-handedly built the outbound-engine on the way to scaling the business from pre-revenue all the way past $150M+ in ARR. The secrets to effective leadership and management. Complete business phone and contact center. The single number that drives the revenue model.

Scale 65

Scale Sales Hiring Sales Recruiting CTO Hire 65

ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. The business, while it had decelerated, it was still an extraordinary service. This business is special.

Scale 132

Scale Acquisition Scaling Sales Hiring 132

Sales Hacker

NOVEMBER 10, 2020

The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. He had owned multiple businesses in New Jersey in real estate, so not in tech. So, what else can I tell you?

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Tools like Outreach – which recently reached unicorn status – make it exceedingly easy to contact potential prospects across all channels at scale.

Scale 70

Scale Startup Technical Review Software Review 70

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. But there’s lots of different ways to build businesses.

Sales Hiring 167

Sales Hiring Outsourcing Services Scale Sales Recruiting 167