SaaStr

FEBRUARY 2, 2025

Sales up 22%! They’ve seen particular success in using Large Language Models (LLMs) to translate API documentation into practical implementations. A huge congrats to Team @owner for a record start to 2025!! New restaurants up +31% in 1 month! Join a rocketship.

AI 225

AI Technical Review Artificial Intelligence Systems Review 225

SaaStr

APRIL 28, 2025

What’s Changing in Sales: The AI Revolution is Here — and Coming Fast After analyzing 139,000+ conversations through SaaStr’s New AI, it’s now clear from the data: AI is about to fundamentally transform B2B sales. This isn’t some distant futureit’s happening right now.

AI 245

AI Underperforming Technical Team Sales Technical Review 245

Tom Tunguz

FEBRUARY 26, 2024

At least 10% of their revenue - about $60m - comes from selling data to train Large Language Models. Reddit’s data sales revenue will likely be much more than 10% by the end of the year. This raises a fundamental question : What if the revenue from data sales dwarfs the revenue from ads?

Artificial Intelligence 267

Artificial Intelligence Business Model Business Travel 267

SaaStr

DECEMBER 8, 2023

At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core. What about the GTM side? Personalization.

Artificial Intelligence 312

Artificial Intelligence AI ChatGPT Software Engineering 312

SaaStr

APRIL 15, 2025

On everything from how to hire a great VP of Sales, to reviewing investor memos, to helping (many!) Not for selling per se, but for answering sales-related questions. It’s not perfect, but in its first month alone, it’s answered over 6,000 chats and questions from the SaaStr community! Try it here.

Sales Hiring 296

Sales Hiring AI Sales B2B 296

Tom Tunguz

MARCH 6, 2023

As machine learning becomes core to every product, engineering teams will restructure. In the past, the core engineering team & the data science/machine learning teams worked separately. LLM-features should contribute directly to revenue via upsell & market share, quieting questions.

Artificial Intelligence 250

Artificial Intelligence ChatGPT Engineering Machine Learning 250

Clouded Judgement

JANUARY 24, 2025

A core question is whether these powerful reasoning models truly “generalize” well. In AI terminology, “generalizing” refers to a model’s ability to apply learned knowledge to new tasks or unseen data. However the pace of innovation in large language models is extraordinary.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

APRIL 26, 2024

Culture Structure You want a culture of checking results and having metrics to evaluate those results from the LLM or a more traditional model. When you take the data, you may have a business goal of making more sales or delighting the customer. Whatever the metric is, you have to translate that into a concrete metric.

AI Search 290

AI Search AI Artificial Intelligence Scale 290

Tom Tunguz

SEPTEMBER 6, 2023

But the ability of large language models to extract insights from unstructured information changes this architecture : data repositories like data lakes are becoming essential parts of modern SaaS stacks. For example, synthesizing insights across sales and customer support conversations to prioritize product road maps.

Artificial Intelligence 316

Artificial Intelligence Software Data Scale 316

Tom Tunguz

SEPTEMBER 18, 2024

Already, 50% of code at Microsoft & other large internet companies is written by AI. Robots will manage sales development, paralegal work, medical intake, & many other tasks. First, integration with the large-language models will be essential. This idea expands far beyond developer tools.

Artificial Intelligence 221

Artificial Intelligence Software AI Retention 221

SaaStr

JULY 31, 2020

The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. Keep in mind that Conversation Intelligence is the fastest-growing segment in sales technology, with much traction in the enterprise. Is there any value in transcribing inside sales calls to sales people?

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

Kraftblick

SEPTEMBER 26, 2023

Today, it is possible to speed up and optimize the writing process with the help of artificial intelligence (AI). We provide consultations to company owners, directors, heads of marketing and sales, marketers. The AI platform learns through its work with the help of machine learning (ML).

Artificial Intelligence 96

Artificial Intelligence Technical Review AI Search Technical Advisors 96

The Daily Egg

APRIL 18, 2021

It offers a comprehensive list of powerful customer management tools that span the likes of field service, human resources, supply chain management, and artificial intelligence, just […]. The post Microsoft Dynamics CRM Review appeared first on The Daily Egg.

Artificial Intelligence 300

Artificial Intelligence Scale Scaling Management 300

SaaStr

NOVEMBER 7, 2023

Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea. Could you write down the core features, data model, and primary functionality the app should have? Foundation models will do that. It’s the same as the coding stuff.

Generative AI 296

Generative AI AWS Artificial Intelligence AI 296

SaaStr

MAY 9, 2025

Thursday, May 15th promises to be action-packed, starting with an AI and Sales Kickoff at 9:00 am, followed by sessions with Anthropic and Cursor, and a Founder/VC Brunch. Note: this app is reserved for CEOs, founders, and revenue leaders with VIP tickets and note: vendors and sales professionals are not eligible to use the app.

AI Search 177

AI Search AI Artificial Intelligence Transportation 177

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

OCTOBER 20, 2023

OpenAI’s Head of Sales, Aliisa Rosenthal, joined OpenAI a year and a half ago — before ChatGPT launched. In June 2020, they launched GPT3 — its first state-of-the-art large language model. GPT3 had four flavors, ranging from simple classification to the most robust model of Da Vinci. They’re on a rocket ship.

ChatGPT 296

ChatGPT Scale AI Search Sales Hiring 296

SaaStr

OCTOBER 20, 2022

Sales tools seem under more pressure right now than infrastructure, for example. If no one is buying sales and marketing tools, why are ZoomInfo and HubSpot growing at record rates, for example? 32% are increasing investment in artificial intelligence (AI) and 24% in hyperautomation”, per Gartner.

Forecasting 303

Forecasting Artificial Intelligence Software Business 303

Tom Tunguz

MARCH 1, 2021

Should a sales person call them? The second feedback loop outputs data products and insights that are then fed into the data warehouse layer for downstream consumption, perhaps in the form of dashboards in SaaS applications or machine learning models and associated metadata. When will this customer persona upgrade?

Data 363

Data Artificial Intelligence Machine Learning SaaS 363

SaaStr

MARCH 5, 2021

Flock Safety’s Founder and CEO, Garrett Langley, and its VP of Growth, Alex Latraverse, know a bit about sales. Enough to go from 0 to 100 sales reps in about 18 months — and they’re looking to be well beyond 100 by the end of this month. Hiring a VP of Sales. It’s easy to over-invest in sales and underinvest elsewhere.

Sales Recruiting 258

Sales Recruiting Sales Hiring Scale Sales 258

SaaStr

JANUARY 17, 2024

Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. They want to use AI to improve the products they sell to their customers. They want to use AI to transform their business and how they and their employees work.

AI 296

AI Enterprise Artificial Intelligence compliance 296

SaaStr

APRIL 8, 2020

UruIT’s Free Machine Learning Consultation. Click here for UruIT’s Free Machine Learning Consultation – join a discovery session with our Machine LEarning engineers to identify opportunities of improvement by applying ML in your SaaS. Where can I find the deal? What are they all about?

Artificial Intelligence 306

Artificial Intelligence Machine Learning SaaS Consulting 306

SaaStr

FEBRUARY 12, 2019

billion on Skype, which it hoped would increase sales on its platform by giving buyers and sellers an instant communications channel. When Skype failed to take off among eBay users, most people assumed that was the reason eBay put Skype for sale four years later (taking a $936 million write-down in the value). In 2005, eBay spent $2.6

Acquisition 218

Acquisition Technical Review Artificial Intelligence Machine Learning 218

Intercom, Inc.

JANUARY 25, 2022

Successful sales and marketing teams understand the most important element of the buyer’s journey – the person behind it. Learn how to better understand, nurture, and convert leads with the Intercom integration with HubSpot. Provide sales teams access to key HubSpot lead data directly from Intercom messages.

Artificial Intelligence 216

Artificial Intelligence Sales Sales Funnel Technology 216

Clouded Judgement

FEBRUARY 7, 2025

These seem like perfect fits for LLM based applicatiosn. Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. Perfect for a LLM! There are so many of these workflows out there today, and many of them are quite manual.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

Tom Tunguz

JULY 21, 2024

The generic tests probably won’t work, which translates to slower sales cycles as prospective buyers understand the system’s performance in their own context. Within the most sophisticated security organizations, security labs exist to test machine learning-based security products and performance before deploying them.

Sales 212

Sales Artificial Intelligence Machine Learning Benchmarks 212

Tom Tunguz

MAY 24, 2023

In the late 2010s, machine learning inflated demand. Nvidia’s boom & bust cycle is a microcosm of the waves that permeate Startupland: internet boom, online video streaming, massive gaming interest, & today machine learning. In a decade, the business increased in value about 250x, compounding at about 74%.

Artificial Intelligence 298

Artificial Intelligence Machine Learning B2C AI 298

Clouded Judgement

JULY 16, 2024

With embedded applied AI and machine learning technologies built specifically for Finance, our platform automates and streamlines workflows, accelerates analysis and improves forecast accuracy, equipping the Office of the CFO to report on, predict and guide business performance. months and 23.4 months, respectively. months and 23.4

Benchmarks 295

Benchmarks Data Artificial Intelligence Machine Learning 295

Intercom, Inc.

MARCH 27, 2018

Salesforce is a great example of this – when they started, they focused on sales teams with only 5 reps. We were the first to put a messenger inside a web or mobile app for use by marketing and support teams, and later, the first to put one on a website to help sales teams too. I studied artificial intelligence in college in 2004.

Artificial Intelligence 224

Artificial Intelligence Scale Machine Learning Technology 224

SaaStr

JULY 19, 2022

Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. appeared first on SaaStr.

GCP(Google Cloud Platform) 263

GCP(Google Cloud Platform) Artificial Intelligence Enterprise readiness Azure 263

Tom Tunguz

JULY 4, 2022

Last week, I installed Github’s Copilot , a machine learning tool that helps engineers write software. I often code in R, Go, Ruby, markdown, bash and other languages to automate some task or update my CRM , so I was excited. I typed in def get_tweets_for_user(username) in ruby. I use applied AI elsewhere.

AI 267

AI Artificial Intelligence Machine Learning Software Engineering 267

Neil Patel

DECEMBER 23, 2020

Language is natural to humans, but the same can’t be said for computers. Natural Language Processing is an area of artificial intelligence (AI) that leans on disciplines like computer science and computational linguistics to enable computers to interpret, comprehend, and manipulate the often arbitrary, ruleless world of human language.

Artificial Intelligence 145

Artificial Intelligence AI Search Scale Marketing 145

SaaStr

JUNE 1, 2023

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. SAP for Startups?

Scale 245

Scale Payments Payment Solutions Artificial Intelligence 245

Intercom, Inc.

JULY 25, 2022

Takeaway: Functional departments, such as customer service, sales, and marketing, should work together to provide customers with a world-class, cohesive, personalized experience across the customer journey.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

NOVEMBER 20, 2024

Other Learnings in the GTM Journey GitHub has had to adjust to new sales stages and new buyer personas. There was a proliferation of conversations centered around legal, privacy, and models that took much longer in these sales stages than ever experienced. Be prescriptive about the adoption journey.

Scale 263

Scale AI Scaling Marketing 263