Frontegg

MAY 23, 2025

These applications generate a new TOTP every fixed interval, requiring users to enter the code along with their other authentication factor. The development of Time-based OTPs (TOTPs) further improved upon HOTP by eliminating the need for user action to increment counters.

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity Mobile Education 52

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. Userpilot combines web and mobile analytics in one place, so you can follow user journeys without juggling multiple tools.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

User Pilot

MAY 31, 2025

This article will provide an in-depth review of the platform. Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. What is Intercom Mobile? Source: G2.

Mobile 70

Mobile Software Review Pricing Underperforming Technical Team 70

User Pilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Extract feature development insights. Encourage users to share feedback. We cover: Types of product features. Ready to begin?

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

JANUARY 2, 2025

In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey. Wordtune’s customer research survey Wordtune uses this targeted survey to gather insights into the types of software its users use during work hours.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. Easy to access, easy to use.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Let’s get into it!

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Full Session

DECEMBER 23, 2024

Do you need more advanced features or a fresh approach to understanding your users? In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. View all user behavior data in one clear, simple dashboard.

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

User Pilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Some mostly focused on the users rather than the technical side of things. A risk-averse Product Manager.

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. The strategy should also have information about the UX team, processes, and guidelines. Book the demo!

Strategy 104

Strategy Underperforming Technical Team User Experience Technical Review 104

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 123

Scale Underperforming Technical Team Metrics B2B 123

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. Poor onboarding experience : Your onboarding process should provide sufficient in-app guidance to help users gain value from your product faster.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Totango

JULY 1, 2022

Different factors determine loyalty: where B2C SaaS users may prioritize values such as price or user experience, B2B customers place more emphasis on return on investment. These considerations mean that B2B SaaS brands must develop industry-appropriate strategies to manage customer loyalty effectively.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Neil Patel

JANUARY 10, 2022

Start assembling your team. IT experts, SEOs, designers, analytics teams; they’ll all have invaluable opinions and advice on how to get it right—but also explain what can go wrong. Set Website Migration Budgets, Timelines, and Teams. Your timeline will be easy to create once you’ve read this entire article.

Underperforming Technical Team 128

Underperforming Technical Team Development Team Review Systems Review Software Review 128

User Pilot

JULY 14, 2024

In this article, you’ll learn about various types of customer segments you can identify and how to conduct a thorough analysis using the right product analytics tools. TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Intercom, Inc.

DECEMBER 12, 2018

– lie beyond the realms of this article but one thing is clear: this market is HUGE. Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Strategy first, technology second.

Technical Review 223

Technical Review Technology Scale Marketing 223

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Great for inbound marketing teams and fast-growing businesses.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Frontegg

JUNE 3, 2025

In this article: How SSH password authentication works When a user attempts to authenticate using a password, the SSH client initiates a connection with the server, negotiating encryption protocols to establish a secure channel. No extra work for developers. Security teams stay in control. Developers get their time back.

Underperforming Technical Team 52

Underperforming Technical Team Systems Review Cybersecurity Mobile 52

User Pilot

SEPTEMBER 2, 2024

In this article, we’ll explore how placing your customers’ needs and feedback at the heart of your strategy can help you engage users and keep them coming back. The product is designed to be so compelling and user-friendly that it attracts and grows the customer base through its inherent value.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. what to do with the data you collect.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? This is the main question we tackle in this article. We finish with an overview of product analytics tools that your team can benefit from. It’s essential for creating personalized user experiences.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Neil Patel

SEPTEMBER 1, 2021

You’ve identified your target audience , you know what matters to them, and you’re ready to give them a great user experience. Evaluate their strengths and weaknesses. If you don’t have the answers to questions like these, your goals need a little more work before you’re ready to develop your marketing strategy.

B2B 145

B2B Strategy B2C Content Marketing 145

User Pilot

AUGUST 27, 2024

Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. Nowadays, more and more businesses are switching to tools with built-in auto-capture features that simplify data collection and ensure that no significant user action is missed.

Software Review 105

Software Review Underperforming Technical Team SaaS Scale 105

User Pilot

APRIL 15, 2024

This article aims to help you avoid that. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Collect the data and identify experience gaps to fill.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Here are one of the most common ones: Poor Onboarding: A poor onboarding process can make customers struggle due to a lack of support or guidelines. Let’s dive in!

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. Poor prioritization and external pressure are also common causes.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. For example, they may experience: Onboarding stage: Difficulty completing product activation in the onboarding stage. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? These are the two main questions the article answers. TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. WalkMe Pricing.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Marty Cagan is a popular name in the product management world. Who is Marty Cagan?

Management 105

Management Underperforming Technical Team Innovation Consulting 105

User Pilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Experience 105

User Experience Underperforming Technical Team SaaS Interviewing 105