OPEXEngine

JUNE 2, 2021

Golden started his career as a lawyer in a large private law firm, Akin Gump Strauss Hauer & Feld, and then migrated to the industry as a lawyer with American Airlines and then its subsidiary, Sabre, a travel management company, before moving to the finance side at Sabre. “That was something I wanted to do.”

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

Chart Mogul

JANUARY 2, 2018

Airline loyalty programs – “I need to keep flying with [airline] otherwise I’ll lose my platinum status!”. My airline loyalty program allows me to fly around the world with perks I wouldn’t normally have access to. What’s interesting is that all of the above products have loyal, happy customers.

Airlines 65

Airlines SaaS B2B B2C 65

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. They may personally handle delivery like Doordash, take on financial risk to reduce friction of transactions like Faire, or provide loans to suppliers to help them invest in growing their business like Uber tried to do, or do multiple of these services like Shift. We’re not sure.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

OPEXEngine

JUNE 25, 2020

By early 2020, investment in the SaaS industry was at record highs and expected to hit even higher peaks. Of course, any company, whether large or small, selling to markets most directly impacted by Covid, such as travel, airlines, and restaurants, will be hard hit regardless of their financial strength coming into 2020. In early Feb.,

Benchmarks 52

Benchmarks SaaS Airlines Travel 52

SaaSOptics

MAY 22, 2018

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Within an organization, these types of key metrics can be used to measure performance against objectives, to determine where to invest capital, and how to compensate employees.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Another example is airline industry analysts use metrics like load factor, yield, and available seat-miles. Within an organization, these types of key metrics can be used to measure performance against objectives, to determine where to invest capital, and how to compensate employees.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

Upscope

AUGUST 25, 2021

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. Example 4: Your crypto coins investment expert All that crypto coin stuff is confusing so you don't get involved but you feel like you're missing out. Once you've selected it, she books it for you.

Airlines 52

Airlines Social Media Web Development Web Developers 52

Upscope

AUGUST 25, 2021

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. Example 4: Your crypto coins investment expert All that crypto coin stuff is confusing so you don't get involved but you feel like you're missing out. Once you've selected it, she books it for you.

Airlines 52

Airlines Social Media Web Development Web Developers 52

Intercom, Inc.

DECEMBER 13, 2018

As long as you keep trying, as long as you keep iterating, and as long as you find your niche and keep investing there, all of that is okay and it’s part of the pleasure and I would say the pride of building something new in a company like Facebook. It’s not just for retail or airlines or telcos.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Neil Patel

FEBRUARY 4, 2021

We quickly learned we could not serve most people asking for help because the investment was outside their budget. We figure out how to stretch your investment as far as we possibly can by providing customized services catered to your small business. When our agency started, we worked with mostly larger clients.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

ProfitWell

NOVEMBER 6, 2019

Customers enjoy the convenience of auto-renewals and having access to a high-value offer for a low ongoing investment. Companies often have to keep customers for months or even years before they finally see a positive return on their investment to acquire each new customer.

Payment Features 74

Payment Features Payments Subscription Revenue 74

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Addressable revenue opportunity of $1bn+: As is the case for any startup, VCs optimise for investing in markets where there is a huge potential upside.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

SEPTEMBER 10, 2020

And again, I made a big investment to make sure that we prepped and everything was amazing. So to be honest, I probably go a little too crazy on picking the theme because what I found is what you pick matters less than how invested you get in it. We had an airline drink cart made and brought that into breakouts.

Scale 182

Scale Sales Hiring Software Review Technical Review 182

Intercom, Inc.

NOVEMBER 18, 2019

B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. What’s making companies so excited about their chatbot investments? Let’s break it down. The ROI of sales chatbots.

Scale 42

Scale Technical Review B2C Banking 42

Casey Accidental

OCTOBER 20, 2020

Just look at airlines. They may personally handle delivery like Doordash, take on financial risk to reduce friction of transactions like Faire, or provide loans to suppliers to help them invest in growing their business like Uber tried to do, or do multiple of these services like Shift. We’re not sure.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

BetterCloud

NOVEMBER 1, 2017

Invest some time and resources upfront, and you can create a homegrown, bespoke solution. When things break, or when there are bugs, who will be invested enough to fix them ASAP? Generally speaking, retailers, airlines, banks and other non-software firms are not. However, there are direct and indirect (hidden) costs to building.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

Software Platform Consulting

MARCH 23, 2016

And don’t get me started on the airlines–which may be colluding ! Last week, The New York Times had another great example from the private equity industry.

Payment Solutions 40

Payment Solutions Payment Services Payment Features Payment Methods 40

Andreessen Horowitz

SEPTEMBER 21, 2023

Today, this complex, interconnected payments system functions similar to the airline industry: although airlines may offer international flights, they can’t cover all possible destinations and routes, necessitating the need for country- or region-specific local airlines.

Payment Services 94

Payment Services Payment Solutions Payments Payment Methods 94

SaaStr

AUGUST 5, 2020

And every single SaaS company I work with or invested in had a better July. Every airline without government support will collapse. And in any event, recurring revenue recurs. Keep your head down, and your customers happy, and in SaaS we can plow through almost anything. Even a global pandemic. July was good for SaaS.

Airlines 363

Airlines Government Entertainment Travel 363

Intercom, Inc.

JUNE 3, 2021

Where should you invest your resources? If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Choosing the right investment is a balancing act of art and science. And yet, now might be a good time to hit the accelerator.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Sales Hacker

JUNE 16, 2020

And of course you can invest in your own hobbies. Another sort of disaster which I talk more about in the book is when we fail to make decisions that avoid a disaster, that prevent a disaster, that prepare for disaster. So, that’s going to be an important thing.

Underperforming Technical Team 99

Underperforming Technical Team Government Scale Systems Review 99

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content. All the phones were busy. Let’s see.

Travel 187

Travel Marketing Scale Outsourcing Services 187

Kellblog

MAY 10, 2023

That means fly the airplane by using the flight controls and flight instruments to direct the airplane’s attitude, airspeed, and altitude … A famous example of a failure to aviate is the December 1972 crash of Flight 401, an Eastern Airlines Lockheed L-1011. No investor wants to invest on terms inferior to the prior investors.

New CTO 96

New CTO Airlines CTO Investment 96

Sixteen Ventures

JUNE 20, 2018

We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., I will say that the more valuable this interaction would be from them investing their time in it, probably the more important it is to have a goal. We communicate every day, all day.

Communication 56

Communication Engagement Scale Systems Review 56

SaaStock

MARCH 20, 2019

signed a multi-year equity investment deal with TELUS Ventures. Just recently, Kairos secured a $4M investment which will allow them to develop their technology even further. Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. Just recently, Integrate.ai Founded: 2012.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

JULY 12, 2022

Now, I just invest in SasS companies. It’s like United Airlines. investing in customer success as a function. I’m an adviser investment since zero. I’m investing tomorrow in a company doing $2 million in revenue. It’s just an investment. That’s my background. I love him.

Sales Hiring 277

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 277

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. Three reasons companies get this stuff wrong. Navigating the pitfalls.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Sales Hacker

AUGUST 18, 2020

One, we’ve got first party relationships with a number of enterprises like Marriott, United, American Airlines. Saw myself entering into the buy side, so was on the marketing side working for Southwest Airlines Vacations at the time. ” And you can always invest in growth. So what do we do, right?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

JULY 11, 2019

You’ll see what a unicorn looked like before they got their first investment. I was lucky enough to … One of my first larger investments was in Talkdesk. We want to pick up the phone and call the airline, call Uber asking for our food. And that requires a lot of investments on all angles. Jason Lemkin: So yes.

Sales Hiring 269

Sales Hiring SMB Scale Cloud 269

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. The Southwest Airline #RescueTheDress. We’ve always heard the best defense is a good offense, but perhaps that doesn’t apply all that well in business. Dan Gingiss is many a thing. Liam: I love some of these.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStock

MARCH 20, 2019

signed a multi-year equity investment deal with TELUS Ventures. Just recently, Kairos secured a $4M investment which will allow them to develop their technology even further. Plusgrade is a leading upgrade and revenue technology solutions provider for the global airline industry. Just recently, Integrate.ai Founded: 2012.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

NOVEMBER 30, 2021

The classic example of Behavioral Loyalty is say United Airlines. But the customers are still loyal, i.e. they are still repeat customers, because (1) they get invested in the frequent flyer program and (2) the particular flights are understood and familiar. Almost no one loves United.

Airlines 46

Airlines Cloud Branding Customer Success 46

The Marketing & Growth Hacking Publication

MARCH 27, 2019

For example, I detailed how TravelStart uses part of this strategy to acquire more online airline ticket sales than Nigerian airline companies in this case study. Looking at all the ways to predictably grow your business in this article, a common trend that can make each one possible is by investing in the right marketing.

Business 40

Business Airlines Technical Advisors Growth Hacking 40

Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? MadKudu invested in integrations in order to unlock real-time access to customer data, which is key to their product’s success. I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. Short on time?

Scale 190

Scale Branding Underperforming Technical Team Enterprise 190

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies. Because this drives investment decisions.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

JANUARY 9, 2020

Once you go there, the return on investment question becomes very simple. If you try and go down the road of ROI, that gets you into looking at competitors and figuring out in the industry who has made money when they’ve invested in design. Why would we spend money when we could be making money? Let’s talk about that.

Sales Recruiting 165

Sales Recruiting User Experience Government Leadership 165

OpenView Labs

DECEMBER 17, 2020

PLG companies are also particularly suited to a land-and-expand model that uses bottom-up adoption to get a foothold in an organization without any major up front investment or risk. That’s an NPS below the airline industry, which is saying something. On the downside, only two out of five founders would recommend their VC.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52