article thumbnail

AI and the Future of Enterprise: A SaaStr Deep Dive with Marc Benioff

SaaStr

“The Last Generation of Human-Only CEOs: Marc Benioff’s Bold Vision for the AI-Augmented Enterprise” Marc Benioff was kind enough to join SaaStr for the first time to do a truly deep dive on what AI means in business software today. It’s a good one. Top 5 Unexpected Learnings: 1.

AI 226
article thumbnail

Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

The classic example of Behavioral Loyalty is say United Airlines. At least in the enterprise. If you haven’t explored the difference between behavioral and attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. No one loves United. I think that works for about 12-18 mos.

Airlines 293
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

SaaStr

The classic example of Behavioral Loyalty is say United Airlines. At least in the enterprise. If you haven’t explored the difference between Behavioral and Attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. Almost no one loves United. You have to do more customer Zooms.

article thumbnail

29 Latin American SaaS Superstars

SaaStock

Airnguru provides a pricing intelligence technology for airlines. With Airnguru, airline companies can boost their profits and decrease the necessary time-to-market. Funding to Date : $5M from New Enterprise Associates. Funding to Date : $1.1M from Cemex Ventures, Manutara Ventures, Wayra, and others. CEO : Gabriel Engel.

article thumbnail

How to Perform a Competitor Analysis (with Examples and Template)

Buffer Resources

Are there data-heavy options available for agencies and big brands, with Enterprise features like an API or white-label options? Do they offer Account Management for Enterprise customers? For Southwest vs. traditional airlines, those were seating class choices and hub connectivity. Discounts for students or non-profits?

article thumbnail

A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. These are all large enterprises. It’s really weird. We added 0.8

article thumbnail

How to Detect if Your Startup Has a Faux Focus

Kellblog

CEO: Oh, and today’s MMs will be enterprises (ENT) one day, so we sell to them too — so we can learn their product requirements –and our customers can grow without fear. The founder of Southwest Airlines always said that to get big you should think small. DK: Do you sell anywhere else? CEO: Yes, for sure.

Startup 132