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Top 10 Posts of 2023

Tom Tunguz

These are the top 10 posts by engagement for 2023 at tomtunguz.com. Reflecting on them, they cover the doldrums of the first half of the year, the euphoria of AI reinvigorating the second half, & the valuation environment. The next five posts all mentioned major exits : Klaviyo, Loom, & the many take-privates in 2023.

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Top 13 SaaS Customer Engagement Trends 2023 to Follow

User Pilot

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. What is customer engagement?

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The Best AI Writing Assistant of 2023 (Top 19 Compared)

User Pilot

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

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How Are Consumers Using Generative AI?

Andreessen Horowitz

It’s been 9 months since ChatGPT was released and 7 months since it became the fastest consumer application to reach 100 million monthly active users , ushering in a new era of generative AI. But other than ChatGPT, how are consumers interacting with generative AI (GenAI) products? Who might be the next “big winner”?

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Building User-Centric and Responsible Generative AI Products

Speaker: Shyvee Shi - Product Lead and Learning Instructor at LinkedIn

In the rapidly evolving landscape of artificial intelligence, Generative AI products stand at the cutting edge. This presentation unveils a comprehensive 7-step framework designed to navigate the complexities of developing, launching, and scaling Generative AI products.

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Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement

yoursales

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

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New year, new CS: 2023 recap and what’s to come in 2024

Totango

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.