Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. CSM Practice.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Kellblog

DECEMBER 27, 2021

Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. I think 2022 will be the year we stop thinking in pre-Covid and post-Covid terms, and accept that Covid-19 will become endemic. Based on this, I think we’re building towards a web3 hype peak that should happen in 2022 [9].

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

User Pilot

JULY 13, 2022

The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Product Plan blog offers insights into a full spectrum of product management topics like leadership, product discovery , and data analysis. Lokalize blog which focuses on… localization.

Technical Review 98

Technical Review Management Leadership Systems Review 98

SaaStr

FEBRUARY 5, 2022

Successful co-innovation for our customers needs strong partnerships between Customer Success and Product Leadership. The post Session Registration Open for SaaStr Build 2022: Sign Up to Hear HubSpot’s GM, Amplitude’s CEO, AWS’ Head of Customer Success and CircleCI’s CEO appeared first on SaaStr.

AWS 215

AWS Customer Success Scale Sales Hiring 215

SaaStr

JUNE 24, 2022

Tweak your comp plans now to make sure you get the results you want for 2022. More here: 15 Ways to Help Your Sales Team in 2022. #12. The post 16 Ways to Level Up in 2022 with SaaStr Founder Jason Lemkin (Pod 567 + Video) appeared first on SaaStr. Pay more for better performance and less for weak performance.

Sales Recruiting 204

Sales Recruiting Sales Hiring Scale Customer Success 204

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. And even these very, very experienced leadership rooms are mind blown by the idea that maybe offering their advice or perspective is not the most helpful thing for somebody. Leadership hats. And the book was born. ” Lara: Absolutely.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. The Cloud 100 evaluation process involves ranking companies across four factors: market leadership, estimated valuation, operating metrics, and people & culture.

Cloud 211

Cloud Leadership Innovation Communication 211

Chargebee

OCTOBER 1, 2022

Chargebee ranked #1 in the G2 Fall 2022 report in the categories of Subscription billing, Subscription revenue management, Subscription analytics, Subscription management, and Revenue management. We also scored leader badges for fastest implementation, best customer relationship, and highest user adoption.

Leadership 52

Leadership Subscription Payment Features Revenue 52

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

OCTOBER 28, 2022

Conversations about the state of the SaaS market in 2022 are everywhere, and it can seem overwhelming for entrepreneurs and business leaders to make sense of everything. However, the 2022 economic climate has sharply steered investors in the opposite direction. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 195

Sales Recruiting Sales Hiring Leadership Interviewing 195

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. 4/ 2022 SaaS retention benchmarks: How does your company compare?

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Date: October 12-14, 2022. Did you miss them?

Customer Success 52

Customer Success Trends Leadership AI 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SaaStr

MARCH 20, 2024

Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022. In 2021 and 2022, the money was a net negative, and what GTM organizations did was twofold. In 2020, 2021 and 2022, the trend in SaaS was to expand hires in sales, marketing, and other resources ahead of actually having the demand to feed them.

Sales Hiring 245

Sales Hiring Sales Recruiting Scale Headcount 245

SaaStr

DECEMBER 29, 2023

ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. You want every person in your leadership team to have a dashboard they present weekly at e-staff meetings and send out weekly across all departments — Here’s how we did in lead gen, pipeline, etc. Jason asks. “I

Scale 221

Scale Sales Hiring Customer Success AI 221

Valuize Consulting

DECEMBER 21, 2022

2022: A Year Of Unpredictable & Accelerated Evolution. 2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. Amidst this year of transformative change, what was top of mind for B2B technology leaders in 2022? The post Our Top 5 Customer Success Blog Posts Of 2022 appeared first on Valuize.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. The post Where Is Customer Success Headed in 2022? How did you go bankrupt?”

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success Leadership Roundtable: CSM Performance Metrics | Wednesday, December 15, 2021. This live online leadership discussion features 3 Top Customer Success leaders who constitute a panel sharing how they measure the efficacy of their CS efforts and the efficiency of their Customer Success team. Thursday 10th February 2022 |.

Customer Success 52

Customer Success Leadership Interviewing Innovation 52

SaaStr

AUGUST 10, 2022

In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully. The company needed to hire more leadership roles and middle management to keep up.

Sales Hiring 198

Sales Hiring Scale Company Culture Leadership 198

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. The answer is no –– companies that do fit the metric monolith are still excellent, and these indicators remain helpful for leadership and investors. The unpredictable 2022 market requires resiliency and a flexible mindset. Key Takeaways.

Metrics 205

Metrics Machine Learning Artificial Intelligence Technical Review 205

SaaStr

MAY 1, 2022

Are You Fundable in 2022? 10 Tips: CMO + CRO = Love… Building Lasting Leadership with Gusto’s CRO Tolithia Kornweibel. It’s a Lot Harder to Build a SaaS Decacorn Than It Used To Be. Don’t Hire a VP of Sales Everybody Loves. A 4 Point Test To Know If You Are Ready to Hire BigCo Folks. Just Ask Your Existing Investors.

Sales Hiring 197

Sales Hiring Leadership Innovation Retention 197

ChurnZero

JANUARY 11, 2024

The complete 2023 Customer Success Leadership Study (download here) is based on a survey of 1,250 respondents, presented by ChurnZero, ESG , SaaStr , and HubSpot. 2022 customer success budgets Economic context: The economic data was murky in 2022. ChurnZero recommends a non-headcount customer success budget of at least 0.5%

Headcount 52

Headcount SaaS Leadership Benchmarks 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Nils is a leadership coach, and has been recognized as one of the Top 25 Customer Success Influencers. The post Top Customer Success Leaders to follow in 2022 appeared first on. Nils Vinje. Mary Poppen.

Customer Success 52

Customer Success VP of Engineering Scale Consulting 52

Casey Accidental

FEBRUARY 8, 2022

Hey everyone, It’s that time of year again – applications for Reforge’s Spring 2022 Cohort are now open. The Spring 2022 Cohort begins the week of March 21. Product Leadership. Created with Fareed Mosavat (Chief Development Officer at Reforge, formerly Slack, Instacart). 16 Spring Programs Begin March 21.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. Hiring a global team to achieve the vision What do you do when your company’s location limits your access to talent?

Scale 186

Scale Sales Hiring Sales Recruiting Scaling 186

SaaStr

FEBRUARY 3, 2023

After several years of booming business in SaaS, the world of fundraising nearly gave everyone whiplash when capital stopped flowing as freely in 2022 as it did in 2021. Customer Patterns, Sales & Marketing, and Leadership Roles So how are consumer habits in 2023? Is there hope for founders to get a deal this year?

Venture Capital 184

Venture Capital Sales Hiring Social Media Healthcare 184

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. While 2022 was a gloomy year, the skies are parting in 2023. The average growth rate in Cloud100 in 2022 was 100%, and this year it fell to 55%.

Cloud 236

Cloud Payments Software Review Payment Solutions 236

Frontegg

NOVEMBER 4, 2021

We are glad to share a list of Top-11 PLG gurus that you must follow on social media in 2022 to stay ahead of the curve. Related: Top 11 PLG Tools to Watch in 2022. We are sure this list of experts will help you stay informed, updated, and inspired in 2022 and beyond. Let’s begin. Learn more in our detailed blog post.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager Salary Trends 2022. In recent years, CS professional compensation structures have tended to rely on revenue-generating activities, which will continue in 2022. The post Customer Success Manager (CSM): Responsibilities, Compensation and salary trends in 2022 appeared first on. Salary range.

Compensation 52

Compensation Customer Success Trends Management 52

Intercom, Inc.

JULY 25, 2022

The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. It’s not surprising then that one of the key challenges companies are facing is finding suitable talent to fill critical roles – from leadership all the way to execution.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

JANUARY 30, 2023

With the growth of account management, Deel grew the business from 50 million ARR in December 2021 to 100 million ARR by the first quarter of 2022. Lessons in leadership Grow your organization thoughtfully. Learnings from the growth stage Measure what you can. If you find a product market fit, take your business global early.”

Sales Hiring 219

Sales Hiring Payment Services SaaS Payments Scale 219

SaaStr

MARCH 3, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. That’s why we give boards and leadership teams an elegant solution that simplifies governance. We’ll see 10,000 of the best SaaS founders, execs and VCs Sep 13-15 at 2022 SaaStrAnnual.com ! Grab tickets here.

Payments 36

Payments Payment Solutions Sales Recruiting Onboarding 36

Frontegg

SEPTEMBER 14, 2022

We are proud to announce that Frontegg has been selected by Qumra Capital as one of Tomorrow’s Top Growth Companies for 2022. Read the full announcement.

Scale 40

Scale CTO Innovation B2B 40

SaaStr

APRIL 1, 2022

And we’ll do an update of this incredible session LIVE with Henry at SaaStr Europa 2022 in sunny Barcelona on 7-8 June! However, leadership soon realized that they needed to put more thought into unifying the cultures, and Schuck made sure to preserve some of the original DiscoverOrg culture in the merge.

Sales Hiring 219

Sales Hiring Acquisition Investment Leadership 219

SaaStr

FEBRUARY 16, 2022

SaaStr Build 2022 is just a month away, and the countdown is ON. Kiren and the founding leadership team started Samsara after founding and selling Meraki to Cisco for $1.2 Focusing on how to build better, strong faster products to $100M and beyond, SaaStr Build is a live, global digital event on Wednesday, March 16 th.

Scale 200

Scale Innovation Leadership Acquisition 200