Totango
MARCH 8, 2022
Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. Nine Best Customer Success Communities in 2022. Gain Grow Retain. CSM Practice.
Intercom, Inc.
OCTOBER 5, 2022
Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. It was kind of the luck of the draw.
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Kellblog
DECEMBER 27, 2021
My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. Florida, despite the hype , nudges out Oregon for fifth place. Tech bubble relents.
ChurnZero
DECEMBER 21, 2022
2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. It’s where you develop the customer relationship and where the renewal really happens.
ChurnZero
OCTOBER 15, 2021
Where is Customer Success Headed in 2022? So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. How did you go bankrupt?” Bill asked. Two ways,” said Mike. NRR is your “friend”.
ChurnZero
OCTOBER 28, 2022
The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.
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