Totango

OCTOBER 20, 2021

This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Scale 99

Scale Underperforming Technical Team Benchmarks Onboarding 99

Sales Hacker

JANUARY 4, 2021

Developing a revenue operations (RevOps) strategy — and the team to implement it — is no easy task. As the VP of Revenue Operations at Sales BQ®, I saw my role develop from primarily sales enablement to sales operations as we worked to understand and get a hold of the wide variety of roles RevOps is in charge of.

Scale 95

Scale Underperforming Technical Team Sales Enablement Communication 95

User Pilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), You need to give them the right tools to do that – ideally without much involvement from your dev team.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Increase customer retention, lower churn.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

JUNE 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29 , we’re taking a look back at some of our favorite classic sessions. (And And grab the best deal ever on 2021 Annual tickets here ). Dharmesh : …said, “This is a very bad idea. Hubspot today is a $23B juggernaut. million in 2013 to $115.9

Part-Time VPE 287

Part-Time VPE Technical Cofounder CTO Hire New CTO 287

Totango

OCTOBER 20, 2021

This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Scale 76

Scale Underperforming Technical Team Benchmarks Onboarding 76

Intercom, Inc.

NOVEMBER 11, 2021

And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. Samuel Hulick: I actually started as a full stack developer. Take pancakes, for example. And it was basically my job to make it clickable.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. Develop a bulletproof hiring process that celebrates candidate experience. Spend time with your team and buyers to understand their needs and potential blindspots.

Sales Hiring 87

Sales Hiring Underperforming Technical Team Company Culture Interviewing 87

Totango

OCTOBER 20, 2021

This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

Totango

MAY 5, 2021

Develop training modules to address weak points, as well as fix software bugs. A quality customer success platform will centralize customer experience data and discern patterns from it, allowing customer success teams to engage clients in personalized terms. Awarded Highest User Adoption by reviewers on G2 – Spring 2021.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. While you should always be working to improve product weaknesses from feedback customers have provided, you should use your SaaS operations cancellation flow to minimize churn.

Scale 117

Scale Payment Services Payments SaaS Payments 117

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 104

Scale Underperforming Technical Team Sales Hiring Marketing 104

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. Let’s hear what they each had to say. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Image Source: SaaStr 2021 ). The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). .

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

BetterCloud

AUGUST 25, 2022

And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog. But how the heck does it impact employee retention?

Onboarding 52

Onboarding Retention Underperforming Technical Team Software Engineering 52

Hull

FEBRUARY 7, 2021

In 2021, that doesn’t cut it. In the SaaS world, in particular, using product data to drive growth will prove critical to success in 2021. How many different people from the same team have created accounts? Which users have invited other team members to create accounts? What do you share to attract their attention?

Scale 59

Scale Data Marketing Strategy 59

Neil Patel

JUNE 22, 2021

Below, we’ll cover 30 content marketing strategies that will help your brand stand out, but first, let’s cover why content marketing matters in 2021. Why Is Content Marketing Important in 2021? What brings people to your business in 2021? It enables you to develop content that speaks to each segment more effectively.

Content Marketing 145

Content Marketing Marketing Social Media Underperforming Technical Team 145

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. If you think of this from a market size standpoint, there’s often this debate, is that good or bad?

Sales Hiring 204

Sales Hiring Scale Payments Sales Recruiting 204

OpenView Labs

APRIL 26, 2021

Or could it be the Marketing team, which builds messaging and runs campaigns which should drive growth? Plus, I’ll cover where to draw the lines around each team, what skills to look for when hiring, and the main areas of collaboration. The information presented here adapts and builds on frameworks from the experts at Reforge.

Scale 84

Scale Underperforming Technical Team Sales Hiring Acquisition 84

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Investing in Employee Experience results in higher employee retention and increased performance. Development Programs. 6 Elements Of A Strong EX.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

ChurnZero

OCTOBER 15, 2021

Net Revenue Retention (NRR) is an overnight sensation that’s been years in the making. During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Totango

SEPTEMBER 17, 2021

We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. What Is the Freemium SaaS Model? Why is it so common?

Scale 78

Scale SaaS Underperforming Technical Team Social Media 78

User Pilot

OCTOBER 20, 2021

Poor onboarding may actually drive users away from activation and adoption. Pendo comes out stronger than WalkMe for developing SaaS onboarding experiences and product analytics thanks largely to its more robust user segmentation tools. User journey showing the “Activation” stage. But the opposite is also true.

Software Review 98

Software Review Technical Review Onboarding Pricing 98

User Pilot

FEBRUARY 27, 2023

Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue. State of SaaS Onboarding 2021 key takeaways. Why does it matter?

Onboarding 105

Onboarding Customer Lifetime Value Underperforming Technical Team Engagement 105

Baremetrics

JANUARY 24, 2021

Check out our user churn graph from our Baremetrics account, ending in January 2021: It wasn’t easy. It took us 10 months, including additional efforts being made all the way up to 2021. We educated them on key functionality and attempted to get them to book a call with a member of our team. Let me tell you how we did it!

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Payment Methods Scale Underperforming Technical Team 63

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. These companies can scale really efficiently.

Payment Solutions 181

Payment Solutions Pricing Payments Payment Services 181

Valuize Consulting

DECEMBER 13, 2021

91% of businesses have said that their Customer Success organization has grown significantly in the last year alone ( Totango , 2021). As Customer Success as a discipline has grown, it has also developed an accompaniment of misconceptions and myths, generating a lot of confusion about how to do it right and scale successfully.

Customer Success 52

Customer Success Scale Technical Review Underperforming Technical Team 52

User Pilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A practical example of a dual-axis chart usage In this example, the dual-axis chart compares sales values and profit margins for each year – from 2016 to 2021. Analyzing team performances.

Data 105

Data Scale Payment Features Underperforming Technical Team 105

ChurnZero

OCTOBER 28, 2022

The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded. Physically, I have to take some time out because 20% of your time is administrative, it’s overhead, it’s being part of the team.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

385% growth through 2021. There are already roughly 10 million other apps in the store store to compete with, and Its estimated the world will spend $1 trillion on reinventing the web to be mobile-first by 2021. trillion hours by 2021. However, discoverability continues to be a problem both for the marketer and the user.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

User Pilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. Integrating customer onboarding solutions allows companies to build a better customer experience for their products and improve user retention, ultimately leading to higher revenue. Why is customer onboarding important?

Software Review 52

Software Review Onboarding Software SaaS 52

Unbounce

NOVEMBER 27, 2023

His passions include pushing back against the notion that nobody reads and annoying his kids with very bad jokes about broccoli. So if you’re wondering how you can start putting CRO best practices to work for you and your team, you’re in the right place. That’s every marketer’s dream, right?

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59