User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide. The bottom line?

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

SaaStr

JULY 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team?

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

SaaStr

JULY 25, 2021

As we gear up for 2021 SaaStr Annual, I wanted to highlight some of my very favorite Annual sessions from the past you may have missed. Also, don’t miss out on SaaStr Annual 2021 coming up FAST Sep 27-29 in SF Bay Area! You can have the great product and a great team, but the market of small or very niche.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. So, what happened is most of the craziness from 2020 and 2021 has been erased, yet we’re not back to the nuclear winter of fundraising in 2008.

AI 205

AI Underperforming Technical Team Cloud Strategy 205

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 99

Scale Underperforming Technical Team Benchmarks Onboarding 99

Frontegg

NOVEMBER 18, 2021

Twitter crossed the 200 million mark in Q3 2021. This coverage is allowing SaaS developers to create better user experiences and improved customer satisfaction. OIDC is responsible for letting users access SaaS applications by using login credentials from the social platforms that have been enabled by the developers.

Underperforming Technical Team 105

Underperforming Technical Team Social Media Azure Mobile 105

User Pilot

JULY 14, 2021

Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), You need to give them the right tools to do that – ideally without much involvement from your dev team.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality.

Customer Support 129

Customer Support Scale Underperforming Technical Team Metrics 129

Sales Hacker

JANUARY 21, 2021

With so many businesses remaining remote well into 2021, LinkedIn Sales Navigator can be an incredibly powerful tool for anyone looking to master the art of social selling. The Team Plan is for sales teams who want to harness the power of their shared network to build client relationships. LinkedIn Learning and Premium Career.

Sales Recruiting 120

Sales Recruiting Payments Sales Payment Solutions 120

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 76

Scale Underperforming Technical Team Benchmarks Onboarding 76

Sales Hacker

MARCH 22, 2021

It’s a tried and true method for motivating and incentivizing your sales reps, but there are a lot of question marks surrounding it as we progress through 2021. As a sales leader, how are you supposed to motivate your teams without President’s Club ? Director of Sales Development at Brex. How do you plan to get there?

Strategy 71

Strategy Sales Underperforming Technical Team Travel 71

Totango

MAY 5, 2021

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Develop training modules to address weak points, as well as fix software bugs.

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

SaaStr

JUNE 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29 , we’re taking a look back at some of our favorite classic sessions. (And And grab the best deal ever on 2021 Annual tickets here ). Dharmesh : …said, “This is a very bad idea. Hubspot today is a $23B juggernaut. million in 2013 to $115.9

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Compensation.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Stax

MARCH 18, 2025

SaaS Growth and Operational Metrics To Track One of the best ways to ensure that your SaaS operations are on the right track toward high growth is by tracking key metrics. Consider the following SaaS metrics important for performance monitoring to ensure your company is operationally strong. Churn rate. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

SaaSOptics

FEBRUARY 13, 2022

According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally. Getting SaaS Accounting and Financial Operations Right in 2022. The worst part?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. If you think of this from a market size standpoint, there’s often this debate, is that good or bad?

Sales Hiring 228

Sales Hiring Scale Payments Cloud 228

Baremetrics

OCTOBER 18, 2021

As of the third quarter of 2021, it has even surpassed Amazon for traffic! All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Baremetrics can calculate MRR for Shopify Partner Apps What are growth metrics for? What are growth metrics for?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Neil Patel

APRIL 12, 2021

Develop a Business Plan. Your marketing plan should include your marketing budget, overall marketing strategy, and plan for tracking metrics. You should track, at minimum, the following four metrics : Churn rate (CR): CR is how many customers you lose, on average, each month. Company Overview. Key Personnel.

Outsourcing Services 123

Outsourcing Services Payment Methods Payment Features Subscription 123

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. All the typical SaaS metrics can be indicative of potential … though some less so at this stage. A: Very few of our early-stage investments have a Customer Success team at the time we invest.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Neil Patel

SEPTEMBER 17, 2021

The number of worldwide social media users will surpass 3 billion by 2021. I like using Google Drive because you can share them with your team, partners, and other vendors. Since every platform is unique, you could also add columns for network-specific metrics. Saves and clicks are arguably the most important metrics here.

Social Media 145

Social Media Advertising Wireless Underperforming Technical Team 145

Neil Patel

AUGUST 4, 2021

Similarly, positive ROI statistics for video content have been booming for years – from 33 percent in 2015 to 87 percent in 2021. As time goes on, you’ll develop a stronger understanding of what type of video content works and what doesn’t. Overall, balance storytelling and metrics. The best part?

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145

ChurnZero

OCTOBER 15, 2021

Twenty years ago, when I did my first big round of funding for a different company, NRR was an “Oh, by the way” metric. Then, by the third meeting, they said, ‘Oh, by the way, what are your customer metrics?’ As more time goes by, NRR rises in the ranks and becomes an impact metric, or one of the top 10 metrics tracked by company.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 208

Payment Solutions Pricing Payments Payment Services 208

Baremetrics

JANUARY 12, 2022

Unlike revenue, where more is basically always better, and expenses, where lower is basically always better, cash in is not necessarily good and cash out is not necessarily bad. However, not having a good idea of how much money is entering or exiting your business over time is always bad! What does cash flow modeling software do?

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. Develop a bulletproof hiring process that celebrates candidate experience. Spend time with your team and buyers to understand their needs and potential blindspots.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

Sales Hacker

NOVEMBER 16, 2021

Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. Custom filters, views, and metrics. Over 2,000+ integrations and unlimited team members. SalesHandy.

Scale 126

Scale Outsourcing Services Machine Learning Artificial Intelligence 126