SaaStr

APRIL 20, 2022

From 13% Cloud revenue in 2020 to 28% today, just 2 years later. #3. But they need the headcount to grow this quickly. #8. Like GitLab and other enterprise leaders for developing software, a lot still runs on private clouds, servers, and more. But that’s changing, and Confluent is a visceral example of that.

Scale 61

Scale Cloud Headcount Scaling 61

SaaStr

SEPTEMBER 20, 2024

You will need to hire headcount infinitely and linearly with revenue. Whatever it’s growing, you have to grow your headcount in sales roughly. Sales doesn’t breed ambition like it did pre-2020, but the best folks want their shot in sales. Too much human capital is required, and sales have no efficiencies whatsoever.

Sales Hiring 304

Sales Hiring Sales Recruiting Scale Technical Review 304

SaaStr

JULY 20, 2022

Fairly low revenue per headcount, although being headquartered in Utah with a large presence in India does seem to bring costs down. #7. It was growing 75% in 2020, year-over-year. About 20,000 customers, so about $5,000-$6,000 per year per customer. A fairly standard SMB price point. And a few other interesting leanings: #6.

SaaS Payments 284

SaaS Payments Scale Payment Methods SMB 284

SaaStr

MARCH 20, 2024

Do you have to double your headcount to make it from $10M to $20M or even $2M to $5M? For headcount specifically, make sure that the constraint to growing faster is that you don’t have enough salespeople to work the demand that exists for your business. When those outcomes are achieved, the hire gets their headcount.

Sales Hiring 300

Sales Hiring Sales Recruiting Scale Headcount 300

SaaStr

OCTOBER 4, 2023

Before March 2020, it was almost the only single-seat SaaS product with over 100% NRR. They grew headcount fairly aggressively from ‘21 to ‘22, and then Q4 of last year dipped and held flat before starting to regrow. Monday will probably add 25% headcount this year. And then you have Zoom on the right. Zoom is crazy.

Sales Hiring 284

Sales Hiring SaaS Headcount Compensation 284

SaaStr

OCTOBER 18, 2019

I still see most startups way behind on their 2020 planning, and most importantly, hiring, at this point in the year. With precise headcount and budget needs. If it seems a bit overwhelming, start with a 2020 plan that averages everything from the past 4 months to start. How many reps. How many SDRs.

Sales Hiring 239

Sales Hiring Scale Headcount Revenue 239

Tom Tunguz

FEBRUARY 13, 2023

For fiscal 2022, large customers represented 61% of total revenue compared to 54% of total revenue in 2021 and 46% in 2020… Overall NDR fell, but enterprise spending remains steady. Large customer revenue contribution increased again sequentially to 63% of revenue, up from 57% in the fourth quarter last year.

Cloud 243

Cloud Azure Headcount Software Review 243

Sales Hacker

OCTOBER 2, 2020

It’s the question that will help companies stand out as we put 2020 behind us. Some key insights: According to Venture Scanner, in the past 16 months, Sales Engagement vendors have raised more than $250 million in venture investment, with $62 million of that in 2020 alone. Read More: The Forrester Wave : Sales Engagement, Q3 2020.

Scale 139

Scale Engagement Sales Sales Enablement 139

Tom Tunguz

DECEMBER 31, 2023

US VC investment falls from $275b in 2022 to $200b in 2023 & sustains at about $200-220b in 2024 as LP interest in venture attenuates after the euphoria in 2020 & 2021. Record inflows into tokens fuel all-time highs in Bitcoin, Solana, & higher performance L1s who offer better price/performance to market.

AI Search 240

AI Search Headcount Scale AI 240

SaaStr

JULY 24, 2023

Some SaaS and Cloud leaders have seen big impacts from the post-2020 hangover, but others keep accelerating. In 2019, 2020, 2021, no one really cared if you were efficient, but boy, has that changed. They kept the headcount kind of flat. MongoDB is one of those that has never stopped. MongoDB is at a stunning $1.5B

Revenue 245

Revenue Scale Sales Hiring Cloud 245

Sales Hacker

SEPTEMBER 30, 2020

The candidate’s market of the last several years didn’t only make it hard to add new headcount and grow your team. The post Why 2020 May Actually Be a Great Year for Hiring Sales Reps appeared first on Sales Hacker. A plethora of great sales talent is suddenly available to companies that are still hiring. But that, too, has changed.

Sales Hiring 122

Sales Hiring Scale Sales Recruiting Sales 122

SaaSOptics

JANUARY 9, 2020

Luckily for you, we have years of hands on experience in automating our financial operations at SaaSOptics and have implemented a few solutions that we believe you must have in 2020 to scale and grow your business. Here are our Top 5 FinTech solutions to have in 2020: 1. Yep, 2020 is the year to break up with your spreadsheets.

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

Intercom, Inc.

FEBRUARY 10, 2022

Reduced headcount, longer working hours, and a spike in queries have led to burnout. They go big on human support to meet demand, and they end up having to backtrack and cut headcount as costs skyrocket. Are there any other options companies can look at instead of reducing headcount? Support teams seem to be suffering here.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

Totango

FEBRUARY 21, 2020

This is our look at the leading customer success trends for 2020. Toward this end, many enterprises will spend 2020 focused on creating a positive and consistent customer journey by encouraging cross-functional dialogue. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

OPEXEngine

OCTOBER 7, 2020

We took a look at a select group of SaaS companies to see how Q2 differed from Q1 2020 and any projections for how Q3 is going to look. Reviewing 2020 is a necessary basis for any planning process, as most plans build off the current year. In Q1 2020, the cash ratio for this group of companies averaged 3.0, 2020 Flash.

Trends 96

Trends Technical Review Headcount SaaS 96

SaaStr

MARCH 7, 2023

At the same time, many started the year with healthy balance sheets and used their 2020 learnings of scenario planning and applied them quickly. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. 80% of companies are slowing hiring.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. There are now more than 400 job postings looking specifically for PLG expertise, up from 100 at the end of 2020, including roles at large SaaS companies like ServiceNow, Toast, and UserTesting.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. And I don’t necessarily mean 10X in terms of headcount – I mean 10X in terms of efficiency.

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

Kellblog

FEBRUARY 6, 2021

Co-founded in late 2020 in the UK by friend, former MarkLogic consultant, and serial entrepreneur Nuno Job , Decipad is a seed-stage, currently fewer than 10 employee , startup that, last I checked, was working on a low-code product for planning and modeling for early-stage companies. Founded in 2020 in Seattle, this company has raised $5.0M

Finance 92

Finance Forecasting Software Review Systems Review 92

SaaStr

DECEMBER 1, 2023

Any great VP of Sales knows other VPs of Sales and up-and-comers because sales is usually half the headcount in a startup. years with all the changes since 2020. They might be passively recruiting, following up with people, and building relationships with people from past companies. It’s been a persona forever, and it’s one issue.

Sales Hiring 157

Sales Hiring Sales Recruiting Sales Interviewing 157

SaaSOptics

MAY 2, 2022

Here’s an example: 2020 was named the “ Year of Product-led Growth ” by Forbes. In a study that analyzed the growth trends of 495 product-led companies , Peersignal found the percentage of sales headcounts at product-led companies increased along with total employee growth. There Aren’t Many True Product-led Companies.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

Sales Hacker

APRIL 5, 2021

In 2020 I was building my sales team at Livestorm , and at the time we were going through a big hiring boom. It’s the only way to find top talent, especially in the harder-to-fill roles and our ambitious plans of doubling our headcount in the next year. Finally, I could put my beliefs to work and make a big impact on my growing team.

Sales Hiring 120

Sales Hiring Sales Recruiting Company Culture Interviewing 120

Sales Hacker

JULY 16, 2020

In May 2020, Facebook announced it was buying the gif search engine , Giphy, for $400 million — primarily for its Instagram product. At first, you may be taken aback. Nearly half a billion dollars for a searchable library of funny animated memes? Bottom of the funnel: Accelerating active opportunities.

Scale 121

Scale Payments SaaS Payments Payment Solutions 121

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” 2023 non-headcount customer success budgets as a percentage of revenue: Most non-headcount customer success budgets range from 0.08% of revenue to 0.2%

Headcount 52

Headcount SaaS Leadership Benchmarks 52

The Angel VC

DECEMBER 12, 2018

In other words, if you want to meet your Q1/2020 targets, you will likely start incurring costs related to these targets very soon, a year before you start to generate cash, and two years before these investments start to become ROI positive. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

SaaStr

MARCH 22, 2022

So I’m going to talk a little bit about the progress we’ve been able to make it Handshake since I joined in January 2020. If you only have one or two headcount to add to your team this year, it’s going to be really hard to make significant improvement in this area. So we’re going to touch on all of that today.

Sales Hiring 261

Sales Hiring Sales Recruiting Scale Sales 261

OpenView Labs

NOVEMBER 19, 2020

data points from our 2020 SaaS Benchmarks survey—we made this guide. As public companies continue to raise the bar (the average net retention to go public was 126% in 2020) investors’ expectations climb. Based on our data, a good rule of thumb is to double your headcount between rounds starting with 10 FTEs at your seed round.

Headcount 55

Headcount Benchmarks Banking Retention 55

BetterCloud

DECEMBER 2, 2021

As 2020 progressed and hiring was ramped up to support its new COVID testing operation, IT became the bottleneck to hiring. Supporting a large organization without increasing IT headcount. Based on the new employee’s department, that person’s apps are provisioned automatically.

compliance 59

compliance Healthcare Headcount Onboarding 59

OpenView Labs

SEPTEMBER 3, 2020

A recent Gallup poll reported that June 2020 saw the most considerable drop in US employee engagement on record (more so than during the 2008 recession or after 9/11). As headcount increases and expansion takes you to different geographical regions and around the globe, there are a lot of details you need to account for and manage.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

OPEXEngine

OCTOBER 31, 2019

Heading into the 2020 planning season, SaaS FP&A teams are working to finalize 2020 budgets and planning. SaaS companies tend to have more Finance headcount than traditional, non-Cloud companies. Median Finance headcount in private, growth SaaS companies averaging $25M is 7 Finance executives.

Finance 40

Finance CTO Hire Headcount Sales Hiring 40

The SaaS Garage

JULY 28, 2021

Prior to the round that Contentful announced today, its most recent fundraising event was an $80 million Series E led by Sapphire Ventures in June 2020. This irked me a little; we know that the company had a good 2020 and likely a good 2021 thus far. Pull out your pencils and come up with your own revenue guesses based on that.

API abstraction (application programming interface 52

API abstraction (application programming interface Payment Solutions Payment Services Payment Methods 52

SaaStr

MARCH 17, 2020

Join us at SaaStr Annual 2020. We gave a dedicated headcount to all of our customer marketing activities. How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Want to see more content like this?

Scale 179

Scale Payment Services Sales Hiring Payment Methods 179

Point Nine Land

DECEMBER 12, 2018

In other words, if you want to meet your Q1/2020 targets, you will likely start incurring costs related to these targets very soon, a year before you start to generate cash, and two years before these investments start to become ROI positive. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 61

Sales Recruiting Sales Hiring SaaS Payments Scale 61

ProfitWell

MARCH 3, 2020

Slack, for instance, grew their sales headcount by 66% year over year, compared to 31% for other functions. The best B2B solutions of 2020. And with SurveyMonkey it’s 43% vs. 16%. Here's a link to sign up , and, as promised, additional resources on B2B billing. See you there. That’s it for your March 3 episode of Recur Now.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ChurnZero

NOVEMBER 8, 2019

In fact, they allow your team to manage more accounts without the need to increase headcount. . Customer Success Recommendations for Your 2020 Planning – Check out these new year planning tips from some CS experts. . Automating these processes provide a key advantage for increasing efficiency. Customer Success Around the Web.

Customer Success 63

Customer Success Scale Headcount Scaling 63

BetterCloud

NOVEMBER 1, 2017

Research: Software purchases will be the largest category by 2020, and most in-house projects do not succeed. CAGR) making it the largest category by 2020,” writes IDC. The only scenario where you should build is if it’s your core technology—the core source of your competitive differentiation and competitive advantage.”.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45