SaaStr

APRIL 17, 2024

They’re still transitioning from onprem / appliciance model to cloud, which makes some of the metrics a touch confusing. For me, Net New Customer Count has become the metric I obsess the most about at scale. Rubrik has gone aggressively more upmarket — from just 23 $100k customers in 2019 to 1,742 in 2024. #3.

Scale 213

Scale Pricing Scaling Cloud 213

SaaStr

DECEMBER 18, 2022

So I firmly believe the market has over-discounted SaaS and Cloud stocks, that they are trading just too low. Back to where we were in the markets at the end of 2019. We didn’t really get much of a Cloud boost from all of that, at least not in most cases. We’re back to 2019. At least, sort of.

Cloud 218

Cloud Pricing Metrics SaaS 218

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this? A few more.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

MAY 22, 2019

Meet SaaStr’s Most Respected Leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019. About Brian… Our metrics suggest that our attendees were very excited about Brian as a speaker. His high marks in our “speaker likes” metric lands him at number five on our list.

Scale 160

Scale Leadership Consulting Metrics 160

Intercom, Inc.

APRIL 13, 2021

You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. So we decided to do something contrary to our engineering principles – run our search infrastructure ourselves on Elastic Compute Cloud hosts, or EC2 as it’s known. Core part of Intercom. Architecture of the system.

AWS 249

AWS Cloud Software Review Systems Review 249

SaaStr

MARCH 31, 2021

UiPath is one of the most amazing not-really-an-overnight success stories in Cloud, SaaS and software. It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. seed round.

Outsourcing Services 359

Outsourcing Services Outsourced Development Payment Features Cloud 359

SaaStr

JULY 24, 2023

Some SaaS and Cloud leaders have seen big impacts from the post-2020 hangover, but others keep accelerating. That’s about as good as it gets in SaaS and Cloud! Are we near or past the lows in SaaS and Cloud buying patterns? High NRR is magical, but NRR as a metric isn’t a GAAP metric. We’ll see. #2 Revenue growth.

Revenue 184

Revenue Scale Sales Hiring Cloud 184

SaaStr

AUGUST 9, 2019

Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. I thought CRM, in the cloud, et cetera, was never going to be anything. Missed the session? The emergence of new A.I. vendors right?

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SaaStr

SEPTEMBER 27, 2023

The good news is that we’re still at the 2019 levels. It’s not much worse than 2019, and it wasn’t that bad then. Companies need to pay more attention to factors like: Burn multiple CAC efficiency The most important metric right now is likely the burn multiple. They aren’t dinosaurs that didn’t manage to move to the Cloud.

AI 188

AI Underperforming Technical Team Cloud Strategy 188

SaaStr

NOVEMBER 22, 2019

What’s needed is a global cloud platform that delivers fast performance with integrated security and robust reliability across all kinds of architectures: on-premises, hybrid, or cloud-native applications. The Human Attention Span [Infographic], Digital Information World, [link] Accessed August 6, 2019. Accessed August 6, 2019.

SaaS 181

SaaS AI Search Mobile Cloud 181

SaaStr

JANUARY 11, 2020

So at little old team SaaStr, we historically did not really track social followers as a core metric. That became our core community metric (list growth). So we decided to do a bit of a conceit and create a “Total Social Followers” metric. And it wasn’t a total 5 goal until 2019. To a million.

Scale 151

Scale B2C Travel Cloud 151

Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

Cloud 70

Cloud SaaS B2C Mobile 70

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Honestly, all the metrics are breathtaking approaching $1B in ARR: 5 Interesting Learnings: 1.

Outsourcing Services 229

Outsourcing Services Outsourced Development Cloud Scaling 229

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Why does Eric believe that the bar for execution in SaaS in 2019 is so much higher than in 2009? This podcast is an excerpt of Leah’s session at SaaStr Annual 2019.

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

SaaStr

AUGUST 5, 2020

Bootstrapping allowed us to preserve optionality, and we ended up selling the company to Campaign Monitor and subsequently to SurveyMonkey in 2019.”. Even though Salesforce had a massive cloud infrastructure, the reality was that the company did not know about half of the users who were on the site at any given moment. .

compliance 219

compliance B2B Acquisition Cloud 219

SaaStr

NOVEMBER 22, 2019

What metrics must you look for? This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. I had the good fortune, my first SaaS experience was at the Mothership Salesforce in 2006, prior to even the word cloud being thrown around. What does Travis advise founders when it comes to churn analysis?

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

SaaStr

OCTOBER 11, 2019

As for Dave, prior to joining Asana, he led the marketing teams at Percolate, Highfive, and Salesforce Community Cloud. This podcast is an excerpt from David’s session at SaaStr Annual 2019. As for Dave, prior to joining Asana, he led the marketing teams at Percolate, Highfive, and Salesforce Community Cloud. Missed the session?

B2C 129

B2C Technical Advisors Sales Hiring Branding 129

SaaStr

JUNE 28, 2019

In Today’s Episode We Discuss: * Does David Skok believe that ACV should sit at the top of the metrics stack? What are the 4 metrics that fundamentally matter in your business? This podcast is an excerpt of Yamini’s session at SaaStr Annual 2019. I think the picture I want to play out here is why our metrics are important?

Outsourcing Services 112

Outsourcing Services Scale Sales Hiring SMB 112

CloudGeometry

MARCH 22, 2022

SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant. However, it is still too often the case that business metrics and operations metrics live in parallel universes.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SaaStr

MAY 17, 2019

This podcast is an excerpt of Dug and Jennifer’s session at SaaStr Annual 2019. And that’s how we were able to then survive from 2002 til about 2007, when the cloud market finally took off. Being explicit about the obstacles, and finally, defining metrics and goals. Missed the session?

Scale 144

Scale Sales Hiring Software Review Leadership 144

SaaStr

JUNE 21, 2019

As for Sara, prior to Twilio she spent 10 years with Salesforce in numerous roles including SVP of Marketing for Salesforce’s Sales Cloud and CMO @ Desk.com, among other roles. This podcast is an excerpt of Ryan’s session at SaaStr Annual 2019. Can they give you hardcore metrics about the impact that your product has delivered?

Scale 133

Scale Sales Hiring SMB Interviewing 133

Chart Mogul

AUGUST 2, 2019

The Challenge: “It felt like we were flying in the clouds”. Imagine flying a plane through a dense cloud. he team had some basic dashboards and metrics, but because they couldn’t see the land underneath — or possible mountains in-front — they lacked conviction and confidence in where their product was really at. Travis Todd.

Churn 52

Churn Payments Payment Solutions Payment Methods 52

SaaStr

MAY 2, 2021

Many events like Coachella, Dreamforce, SaaStr Annual and more haven’t been produced since 2019 (!). Don’t we all just work in the cloud now? But at least measure them by these 3 metrics, not just one. But good old fashioned, in-a-convention-center events are coming back. And boy, has it been a while.

Cloud 269

Cloud Marketing Enterprise Pricing 269

User Pilot

FEBRUARY 28, 2023

Five key NPS visualizations are bar chart, pie chart, line chart, response tag analysis, and word cloud. The data points in the graph below show that, between August 2019 and October 2019, the percentage of promoters rose from 50% to 75% and then fell to about 60%. NPS word cloud.

Underperforming Technical Team 76

Underperforming Technical Team Benchmarks Trends Cloud 76

SaaStock

MARCH 20, 2019

As a testimony to the quality of their service, Forter was recently again included in Forbes 50 “Most Innovative Fintech Companies In 2019” list. ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. Founded: 2013. Based in: New York.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. That was February 5th, 2019. Now, the cloud index fell along with it.

Sales Hiring 151

Sales Hiring Scale Payments Cloud 151

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. She also led a global team of Customer Success Managers critical to Citrix’s transformation to Cloud. Enter your current metrics now to calculate your potential returns.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Kellblog

JANUARY 30, 2021

I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.” Numbers wise, the average Series A was up 16% in size over 2019 at around $15M, but early-stage venture investment was down 11% over 2019. It’s going well. Autonomy CEO extradited.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

SEPTEMBER 6, 2019

This podcast is an excerpt of Pat’s session at SaaStr Annual 2019. Went to a company called NetSuite, which is one of the earliest cloud companies. And it’s definitely not measurable from the standpoint of the metrics that we can capture based on their usage of the product. Missed the session?

Sales Hiring 128

Sales Hiring Scale Underperforming Technical Team Software Review 128

BetterCloud

MARCH 25, 2021

Gartner’s 2020 I&O Leaders Survey data shows that 70% of organizations are currently investing in SaaS and public cloud offerings and will continue to do so. Companies that have adopted cloud platforms report that they can bring new capabilities to market about 20-40% faster. Data breaches & cloud misconfigurations.

SaaS 98

SaaS Management Cloud Cybersecurity 98

Incredo

MAY 20, 2019

Vendors like you react at the same rate and come up with helpful applications for the cloud paradigm. A report commissioned by Cisco predicts that by 2019 a whopping 59% of all the cloud workloads would be attributed to SaaS activity. Return On Investment is a useful metric to follow when executing a marketing strategy.

Outsourcing Services 220

Outsourcing Services SaaS Marketing Sales Hiring 220

OpenView Labs

SEPTEMBER 17, 2019

One simple metric I use is the expected ARR per opportunity in a segment. There are 19 large public PLG companies and all of the top IPOs in 2019 have been PLG companies, including Zoom, Slack, Fastly and Pagerduty. Then make sure to hold the team accountable if and when metrics slip. Make profitability a 2020 priority.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Chargify

AUGUST 17, 2020

As of late 2019, Amazon’s cloud services business, Amazon Web Services (AWS), accounts for about 71 percent of its parent company’s operating income and about 13 percent of the brand’s overall revenue. Put another way, cloud services are a huge part of Amazon’s 1,233 percent stock surge over the last decade. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

OPEXEngine

JUNE 9, 2021

Zoom is the extreme outlier for the winners, growing 326% from $623M (2019) to $2.65B (2020) and hitting the Rule of 40 metric out of the park at 356. For smaller companies, there was only a point or two of difference from 2019. in 2019 to 98% in 2020. Operating Expense and EBITDA Improvements.

SaaS 52

SaaS Benchmarks Travel Entertainment 52

Hull

JANUARY 22, 2019

Second, cloud-hosted SaaS apps meet “consumerized” technology buyers via a freemium sales models. Their goals and KPIs are unlikely to be related to metrics concerning a CTO (like application performance), but more likely related to those of a COO or CMO (like the number of qualified leads). 2019 is the year of the growth engineer.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: The second major thing, I think, is that back in 2012, we were in what I think of as X in the cloud, as the moment of SaaS where you just take an existing software category and you put it in the cloud. So I think we’re in a generation now, which is more, what is only uniquely possible in the cloud.

SaaS Payments 242

SaaS Payments Scale Payment Services Payment Solutions 242

SaaStr

JULY 11, 2019

Look, it’s 2019, we’re using Slack and E-mail and WhatsApp. When WebRTC came in, and allowed Talkdesk to really build a product that worked back in the day, and using the technology plus the clouds, plus the simplicity. In 2014, when we met, the cloud was accelerating. Jason Lemkin: That’s a good metric.

Sales Hiring 253

Sales Hiring SMB Scale Cloud 253