SaaStr

MAY 22, 2019

Meet SaaStr’s Most Respected Leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019. About Brian… Our metrics suggest that our attendees were very excited about Brian as a speaker. His high marks in our “speaker likes” metric lands him at number five on our list.

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Scale Leadership Consulting Metrics 162

SaaStr

DECEMBER 27, 2019

He will also provide insights on the differences between commercial and enterprise customers and the key metrics to keep an eye on as you grow your business. This podcast is an excerpt from Rajesh’s session at SaaStr Europa 2019. Loving our podcast content? Listen to the start of the episode for a promo code to our upcoming events!

Business Model 132

Business Model Churn Metrics Enterprise 132

SaaStr

APRIL 17, 2024

They’re still transitioning from onprem / appliciance model to cloud, which makes some of the metrics a touch confusing. For me, Net New Customer Count has become the metric I obsess the most about at scale. Rubrik has gone aggressively more upmarket — from just 23 $100k customers in 2019 to 1,742 in 2024. #3.

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Scale Pricing Scaling Cloud 161

SaaStr

MARCH 24, 2019

Zoom is Growing at A Rate, And With Metrics, As We’ve Rarely Seen Before. Another Grows in France: The post The Week In Cloud: March 24, 2019 appeared first on SaaStr. That doesn’t mean it is cheap, tough. Shopify and MailChimp Go To War. This is a Big Deal. Prediction: Mailchimp Blinks (More to Lose).

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Cloud AWS AI Acquisition 138

For Entrepreneurs with David Skok

OCTOBER 15, 2019

Thank you to the readers of forEntrepreneurs who participated in … The post 2019 SAAS Private Survey Results- Part 1 appeared first on For Entrepreneurs. For the seventh year in a row, we’re proud to work with KBCM Technology Group (formerly Pacific Crest Securities) to share results from a survey of ~424 private SaaS companies.

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SaaS Technology Revenue Metrics 130

Tom Tunguz

JUNE 20, 2019

Just a quick reminder on these metrics. And investors understand these businesses at a deeper level than they have in the past because companies disclose key metrics like net dollar retention. As of mid-June, the public markets value software companies at all-time highs. The answer is no.

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SaaS Enterprise Metrics Software 279

SaaStr

DECEMBER 18, 2022

Back to where we were in the markets at the end of 2019. We’re back to 2019. At least, sort of. Share prices not in the end budging for 3+ years when ARR in many cases has doubled or tripled is worse than the flat share prices reflect. We didn’t really get much of a Cloud boost from all of that, at least not in most cases.

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Cloud Pricing Metrics SaaS 234

SaaStr

DECEMBER 20, 2023

Growing Almost 50% as Approaches $2B in ARR The exact growth rate is based on an The Information report from a few weeks ago, and it seems about right looking at their published metrics. In 2019, they had 500 employees. #4. That’s awfully impressive. Importantly, growth has accelerated this year.

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AWS B2C AI Scaling 255

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. Metrics Aren’t Just for Board Meetings – The Value of Customer Metrics is Immeasurable . The post Customer SuccessCon Berkeley 2019 Takeaways appeared first on ChurnZero.

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Scale Sales Hiring Onboarding Customer Success 75

InsightSquared

MAY 7, 2019

For these reasons, accurately tracking key sales metrics and benchmarking your performance against peers and market leaders is critical to getting the most out of your sales resources. Typical SaaS Sales Metrics. Underlying those metrics are processes which can improve or reduce performance in each of the above metrics.

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Scale Sales Hiring Metrics Sales 102

SaaStr

DECEMBER 23, 2023

The bottom line is almost everyone saw NRR fall in 2023 — the traditional metric of success for CS. We aren’t the knowledge workers we were from 2011-2019, either. Aggressive price increases across the board consumed much CS energy as well. #3. The Lack of Positive CS Outcomes in 2023 This compounded the change.

Customer Success 248

Customer Success AI Pricing Enterprise 248

Tom Tunguz

APRIL 7, 2021

More than a year after Covid washed over the software ecosystem and the tide ebbs, it’s revealing the impacts on fundamental metrics of public software companies. Sales efficiency is one of those key metrics. The majority of that fall occured before Covid in 2019. How did sales efficiency evolve? over the last 3 years.

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Software Travel Sales Metrics 292

SaaStr

DECEMBER 20, 2019

This interview originally aired as Episode 229 on April 29, 2019. Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? This podcast is an excerpt from Ashley’s session at SaaStr Europa 2019. Loving our podcast content? How does Manny fundamentally approach managing top of funnel?

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Scale Sales Hiring Construction Education 141

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. 2018 saw about $44 billion of value added to the public markets, companies like Dropbox, companies like DocuSign, and that has continued now into 2019. Want to see more content like this? Join us at SaaStr Annual 2020.

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Cloud Scale AWS Machine Learning 100

For Entrepreneurs with David Skok

OCTOBER 15, 2019

For the seventh year in a row, we’re proud to work with KBCM Technology Group (formerly Pacific Crest Securities) to share results from a survey of ~424 private SaaS companies. Thank you to the readers of forEntrepreneurs who participated in taking the survey! Thank you also to David Spitz (@dspitz) and the team at KBCM Technology.

SaaS 225

SaaS Technology Revenue Metrics 225

ChurnZero

MAY 10, 2019

Top 10 Customer Success Takeaways from TSW 2019. For those who didn’t get to attend, or for those that attended and want a recap, we compiled a list of our top ten Customer Success takeaways from TSW 2019. Karen (@PVSKC) May 7, 2019. ChurnZero (@churnzero) May 7, 2019. ChurnZero (@churnzero) May 7, 2019.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

Kellblog

MAY 12, 2019

Just a quick post to plug the fact that the kind folks at Host Analytics have invited me to speak at Host Perform 2019 in Las Vegas on May 20-22nd, and I’ll be looking forward to seeing many old friends, colleagues, customers, and partners on my trip out. You can do so here. I look forward to seeing everyone there.

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Benchmarks Metrics 49

ChurnZero

FEBRUARY 15, 2019

CustomerSuccessMaven (@TheCSMaven) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Heather Zynczak (@hzynczak) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Key Product Metrics to Track. Intercom (@intercom) February 5, 2019. CS Tips to Scale.

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Customer Success Benchmarks Churn Scaling 53

OpenView Labs

DECEMBER 13, 2019

We’ve published over 250 articles in 2019 and we’re proud to have contributors who provide our community with key insights and takeaways in the SaaS industry. 2019 was the year of the End User and the rise of Product Led Growth. 2019 Expansion SaaS Benchmarks. Our 2019 Expansion SaaS Benchmarks Report is live!

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Sales Hiring Benchmarks AWS Scale 52

Sales Hacker

JANUARY 18, 2019

The Holy Grail Metric. Having this, new clients, as a singular metric for marketing and sales ensures alignment between the departments when discussing the outcome of a show. . The Hail Mary Metric. Stick to actionable and relevant metrics that paint a transparent picture for your management team. It’s 2019, people!

Marketing 93

Marketing Social Media Sales Metrics 93

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Tom Tunguz

OCTOBER 18, 2020

But investors in private companies use a different metric, enterprise value to forward annual recurring revenue (ARR).The Starting in 2019 and continuing in 2020, the public markets value these companies with better multiples. Most high-growth software investors value public companies on enterprise value to forward revenue multiple.

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Software Review Finance Enterprise Acquisition 363

Tom Tunguz

JANUARY 7, 2020

Investors deployed $117 billion in 2019 up from $106 billion in 2018. However, Q4 2019 saw meaningful dip from Q3, but it's too early to say whether it's an aberration, or the beginning of a longer-term trend. Softbank's turbulent 2019 was one of the key topics of the year. This market has grown 20% over the last five years.

Marketing 225

Marketing Finance Investment Trends 225

InsightSquared

JUNE 28, 2019

Ramp 2019, the revenue ops event of the year organized by InsightSquared, returned this year with exciting news and insightful discussions. At Ramp 2019, InsightSquared revealed multiple powerful new features and product updates aiming at higher revenue ops empowerment. InsightSquared Solutions Reveals. InsightSquared Certification.

Sales Hiring 54

Sales Hiring Forecasting Revenue Sales Enablement 54

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. December 12, 2019. December 12, 2019. December 12, 2019. December 12, 2019. December 12, 2019. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Tune in live below ??

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Scale Payment Methods Payment Services Payments 41

SaaS Metrics

MARCH 16, 2024

Bureau of Labour Statistics projects that demand for skilled electricians will grow by eight percent from 2019 to 2029. Read more The post Company Growth Aided by Quality Electrical Work first appeared on SaaS Metrics. This is a clear indication of the critical role electrical work.

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Metrics SaaS Business 52

SaaStr

SEPTEMBER 27, 2023

The good news is that we’re still at the 2019 levels. It’s not much worse than 2019, and it wasn’t that bad then. Companies need to pay more attention to factors like: Burn multiple CAC efficiency The most important metric right now is likely the burn multiple. Now, investors care much more about healthy and sustainable growth.

AI 191

AI Underperforming Technical Team Cloud Strategy 191

SaaStr

MARCH 31, 2021

2019: $336m rev. But since the effective NRR is still 145%, ARR-style metrics still work. 89 $1m+ ACV customers — up from 21 in 2019. Revenue grew nicely at first from $1m to $3.5m from 2015 to 2016 … and then exploded: UIPath History. 2005: Started as a tech outsourcing company. 2014: $500k rev. seed round.

Outsourcing Services 361

Outsourcing Services Outsourced Development Payment Features Cloud 361

OPEXEngine

OCTOBER 10, 2019

I’m thrilled to be speaking there about SaaS Metrics and Benchmarks. Subscription Show 2019 is designed for learning, focused on the key issues, best practices, and topics unique to our industry. 5 – if you are in town or visiting the show, please come or shoot me an email to talk about SaaS metrics and benchmarks.

Payment Features 40

Payment Features Subscription Payment Services Payments 40

SaaStr

JUNE 21, 2019

This podcast is an excerpt of Ryan’s session at SaaStr Annual 2019. I think, of course, if you can find the best logo with the best spokesperson with an incredible customer story that has hard hitting metrics that’s the ultimate gold standard of the customer story. Missed the session? Really, it means the world to mean.

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Scale Sales Hiring SMB Interviewing 136

Intercom, Inc.

DECEMBER 10, 2018

You’ll want detailed metrics on behavior in your app, and you’ll also want the ability to run A/B tests. The post How to leverage in-app marketing for growth in 2019 appeared first on Inside Intercom. (All three of these tools also integrate with Segment.). Step 3: Test, test, test. Intercom on Product Management.

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Marketing Software Review Systems Review Onboarding 137

InsightSquared

DECEMBER 20, 2019

With the capabilities MAPs currently provide, marketers are falling short—unable to report on influenced revenue, new pipeline created, and sales velocity metrics. The post 7 Top RevOps Webinars from 2019 appeared first on InsightSquared.

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VP of Engineering Underperforming Technical Team Forecasting B2B 62

SaaStr

JANUARY 11, 2020

So at little old team SaaStr, we historically did not really track social followers as a core metric. That became our core community metric (list growth). So we decided to do a bit of a conceit and create a “Total Social Followers” metric. And it wasn’t a total 5 goal until 2019. To a million.

Scale 154

Scale B2C Travel Cloud 154

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ProfitWell

MARCH 17, 2020

Lucky for us, Dan brought his knowledge to Recur 2019. Funnel metrics. Next up—funnel metrics. That’s why funnel metrics are so important. Funnel metrics entail holding other teams accountable to ensure everyone is hitting their targets. He shared SaaS Academy’s Hot Principles with us. Let’s break them down.

Metrics 59

Metrics Venture Capital Forecasting Consulting 59

OPEXEngine

JUNE 2, 2021

“We sold them a lot more licenses,” said Golden, a veteran CFO who joined the company as finance chief in 2019. ” Key metrics. The post CFO’s pricing metric helped SaaS company get through COVID-19 appeared first on OPEXEngine. ” Process efficiency. . ” Leadership skill.

Pricing 52

Pricing Metrics Airlines Sales Hiring 52

Sales Hacker

DECEMBER 3, 2019

Boy, is this relevant when you’re interpreting data, says DePodesta, who warns against assuming historical metrics are meaningful. For example, instead of agonizing over how to interpret vanity metrics like visitors and bounce rates, graduate to more consequential transactions like lead form submissions and conversion ratios.

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Sales Enablement Artificial Intelligence Branding Sales Hiring 84