SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

MAY 1, 2018

We developed all these tips and tricks that would help us optimize what happens when they land. This was around 2010. We realized early that you can have all the tactics in the world but if they hit your homepage and your homepage is bad, it’ll go to s**t. What the hell happens when they land on your website?

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. And from about 2007 till 2010 we bootstrapped and built the first version of the Pluralsight you see today. This won’t be that bad.

B2B 173

B2B B2C Scale New CTO 173

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. Emilie Maret | Fellowship Team @ The Family. Emilie Maret | Fellowship Team @ The Family. Want to see more content like this? Emilie : So, yes.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

Sales Hacker

JANUARY 9, 2019

Mediative (formerly Enquiro) published The BuyerSphere Project in 2010, a landmark study supported by Google, Business.com, Marketo, DemandBase and others. It’s much easier to go with a safe solution (maybe the incumbent, or let an inside team do the project instead of outsourcing it) or simply stay with the status quo.

Outsourcing Services 88

Outsourcing Services Outsourced Development Payment Services Underperforming Technical Team 88

Neil Patel

APRIL 12, 2021

This isn’t a difficult component of your marketing mix to develop. This might sound like a great idea, but it’s really short-sighted when developing market share. Apple knows its customers very well and has developed loyalty in their market share. Publish those testimonials on your site.

Strategy 141

Strategy Marketing Technical Review Social Media 141

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

Sales Hacker

FEBRUARY 3, 2020

If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. Sam Jacobs: I know you put so much work into developing these courses. Sam Jacobs: It’s my hypothesis that almost all sales failures or lost deals aren’t due to poor discovery. What You’ll Learn.

Underperforming Technical Team 89

Underperforming Technical Team Scale Sales Hiring Technical Review 89

Outseta

MAY 8, 2020

Exactly 10 years ago today—May 10, 2010—I slinked through office doors that opened to my first day of work at a “real job.” What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Musing after a decade spent building SaaS start-ups By Geoff Roberts 20 min read.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. He spent eight and a half years at IntraLinks and helped them IPO in 2010. I would call it sort of class new market development.

Development Team Review 66

Development Team Review Scale Software Review Sales Hiring 66

Sales Hacker

AUGUST 4, 2020

Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment. We’re in a bad economic environment now. How do you evaluate talent?

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . Imagine what you’d search for in 2010 to find Slack.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. I had poison ivy really bad.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Neil Patel

MARCH 30, 2021

You and your marketing team need to understand this. If you’re a blogger, freelance writer, or online business entrepreneur, you can become a sought-after copywriter when you develop your creativity and perfect your writing skills. Site speed has been a ranking factor since 2010 and it’s good for users, too.

Social Media 144

Social Media Engineering Sales Hiring Branding 144

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Outseta

AUGUST 23, 2017

You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. The executive team needed this plan to drive alignment. Planning is guessing.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Wistia Funding History $650,000 from angel investors in 2008 $775,000 from angel investors in 2010 $17.3M and paid it out to the Founders and early team members. TWO ESTABLISHED COMPANIES CHANGE COURSE.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? He’s the only CEO that ever called.

Scale 306

Scale Underperforming Technical Team Engineering Wireless 306

Sales Hacker

MAY 13, 2025

29:00 The shift from product-led to intelligence-led SaaS development. B2B companies like Hivebrite and Equilend trust TriNet to help handle the infrastructure of their workforce, so their teams can focus on execution. I became chairman in 2010. 10:00 Why Google still checks MapQuest (and what that means for SEO today).

AI Search 75

AI Search AI ChatGPT Software Review 75

SaaStr

JUNE 4, 2019

You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. So, one of my personal hero stories in this is the team at Box who and answered to the question, what if you could actually know what your customer’s thinking?

Sales Recruiting 235

Sales Recruiting Scale Underperforming Technical Team Pricing 235

SaaStr

MARCH 20, 2019

Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” Every time it happened I would say I’m, I’m a software developer.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

Intercom, Inc.

JANUARY 12, 2022

My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. However, we’ve had a great team. In that sense, it’s been very challenging.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

JULY 30, 2020

What are the core metrics founders should measure to determine the effectiveness of their reps and sales teams? My previous software company was a company called TalentBin, which was a recruiting software company that started in 2010, and was acquired by Monster Worldwide in 2014. We only have an engineering team.”

Part-Time VPE 288

Part-Time VPE Sales Recruiting Scale Sales Hiring 288

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made.

Scale 252

Scale Sales Hiring Sales Recruiting Sales 252

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think. Look, Uber was the bad boy brand of tech. Work smarter, not harder.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

Neil Patel

APRIL 3, 2023

When it begins to underperform. and How to Fix It) What We Refreshed The team refreshed the meta data to be more aligned with user intent, updated the content to be up to date with the terminology (it was previously written about ghostbanning which is now coined shadowbanning), and updated the keyword targets. Of course you would.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Shopify again has done that from 2004 to 2010 before they started scaling [inaudible].

Scale 164

Scale Sales Recruiting SaaS Payments Payment Services 164

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81