User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. Why did you choose us? What better way to gather customer feedback ?

Onboarding 98

Onboarding Churn SaaS Management 98

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. Why customer retention is important. Read on to learn how to create a retention messaging strategy that will turn struggling signups into a series of churn-resistant power users. What is customer retention? You definitely don’t need a “retentioneer”.

Churn 199

Churn Retention Strategy Education 199

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial. Get a demo now.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

Neil Patel

NOVEMBER 7, 2020

Neil Patel Digital – Best for email content Inbox Army – Best for full-service email management Fix My Churn – Best for SaaS onboarding email and churn Action Rocket – Best for custom HTML & CSS enterprise email SmartMail – Best for ecommerce email marketing. But it has its downside too.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

ProfitWell

MAY 11, 2020

We do this so we can virtually ignore the effects of weekends, during which there are minimal signups and churn. We do this so we can virtually ignore the effects of weekends, during which there are minimal signups and churn. How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news?

Scale 52

Scale Content Marketing Subscription Payment Features 52

ProfitWell

DECEMBER 13, 2019

The goal in SaaS sales is not to convince your customer to buy your product there and then—it’s to win that customer over to your product for a lifetime. That’s why we’ve put this guide together. With SaaS, you’re selling a relationship as much as a product or service. What is SaaS? What is SaaS sales?

Scale 61

Scale Sales Recruiting SaaS Sales 61

ProfitWell

NOVEMBER 11, 2019

Customer churn is the silent killer of the subscription business. So why aren’t more companies doubling down in their fight against churn? You have to understand the underlying issues that contribute to churn, predict how churn will impact your business, and find ways to combat it. What is customer churn?

Churn 40

Churn B2C Benchmarks Software Review 40

ProfitWell

JULY 7, 2020

For SaaS companies, churn is like the holes in that leaky bucket. Maybe you’ve heard this metaphor before, but today I'll reveal the holes (aka churn) you might not even know are there—and how to fill them. Listen wherever you get podcasts: The silent killer of your subscription business. Failed credit card payments.

SaaS Payments 52

SaaS Payments Payments Payment Services Venture Capital 52

ProfitWell

OCTOBER 29, 2019

We all know that churn is the not-so-silent killer of SaaS businesses. In fact, according to Tomasz Tunguz , the median SaaS business loses approximately 10% of its revenue to churn every year. Churn prevention is your proactive strategy for keeping customers around. What is churn prevention?

Churn 66

Churn Merchant Services Payment Services SaaS Payments 66

Baremetrics

JULY 24, 2021

But don’t let those numbers hold you back from investing in cold email for your SaaS. And you’ll be sure to acquire more customers for your SaaS. They think it’s a waste of time to create lists and send campaigns when the average cold email open rate is 22%. When you know what you’re doing, cold email can be lethal. response rate.

SaaS 98

SaaS Consulting Social Media Healthcare 98

ProfitWell

MARCH 24, 2020

So why the subscription business model? Software-as-a-subscription (SaaS), is the go-to business model for software. The ways in which companies price may vary but all SaaS companies rely on recurring revenue as a business model. The subscription model is booming. What is a subscription company?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

Chart Mogul

JANUARY 4, 2018

As any SaaS business grows, customer churn has the potential to turn from a minor issue to an all-out growth killer. Calculating your growth ceiling can be a useful tool to illustrate the limits of your growth, highlighting the profound effect of churn. What is the SaaS growth ceiling?

Churn 61

Churn SaaS Customer Lifetime Value Acquisition 61

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

ProfitWell

MARCH 24, 2020

So why the subscription business model? Software-as-a-subscription (SaaS), is the go-to business model for software. The ways in which companies price may vary but all SaaS companies rely on recurring revenue as a business model. Subscription companies have become incredibly popular in the past two decades.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

Hull

SEPTEMBER 1, 2020

What is user adoption and why is it important? This method also works on expansion, retention, churn and user/feature adoption. You can acquire thousands of free users each day, but if you don’t know how to get them to adopt your product and make them addicted to it, they won’t stick around. On external platforms, like Facebook.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

Chart Mogul

MARCH 30, 2020

This guide serves as a comprehensive overview of the options available for SaaS businesses. This guide serves as a comprehensive overview of the options available for SaaS businesses. In this guide, we’re going to teach you what you need to know about SaaS billing systems and how to choose them.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

OpenView Labs

DECEMBER 13, 2019

We’ve published over 250 articles in 2019 and we’re proud to have contributors who provide our community with key insights and takeaways in the SaaS industry. Blake Bartlett explains the latest to-go-market strategy, how we got here and why the end user is now the most powerful buyer. 2019 Expansion SaaS Benchmarks.

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

SaaStr

MARCH 20, 2020

Why does Rachel believe that data tells you the what and customer conversations tell you the why? Why does Rachel believe that data tells you the what and customer conversations tell you the why? Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences.

SMB 189

SMB Scale Startup Marketplace as a Service 189

User Pilot

MAY 12, 2021

High churn rates and dissatisfied customers. Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time.

User Experience 52

User Experience Scale Churn Retention 52

OpenView Labs

MARCH 10, 2019

In this article, I’ll share with you my three freemium insights learned through personal experience: Why customer value is key. In this article, I’ll share with you my three freemium insights learned through personal experience: Why customer value is key. Why freemium is an acquisition strategy, not a revenue model.

Scale 64

Scale Acquisition Interviewing B2C 64

SaaSX

MAY 4, 2019

Many SaaS companies go through due diligence in a less-than-ideal state. A while back I wrote about what to expect in SaaS due diligence and provided an interactive institutional readiness report card to help you prepare, but today I want to address the consequences of being unprepared for SaaS due diligence. How painful?

Deferred Revenue 45

Deferred Revenue SaaS Churn Revenue 45

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Why does retention management take so much time and effort? It’s also not like customer retention is the business of only one department. Well, because both the rewards and risks are so great.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SaaStr

MARCH 27, 2019

In Today’s Episode We Discuss: * How Leyla made her way into the world of SaaS with Salesforce when it had 1,800 people and $500m in revenue. Where do things start to break in the scaling of SaaS companies? Why does Leyla believe that, “You can teach skills but you cannot teach empathy?” Listen on Google Play Music.

Scale 139

Scale VP of Engineering Mobile Scaling 139

Chart Mogul

MARCH 30, 2020

This guide serves as a comprehensive overview of the options available for SaaS businesses. This guide serves as a comprehensive overview of the options available for SaaS businesses. In this guide, we’re going to teach you what you need to know about SaaS billing systems and how to choose them.

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, building a killer feature can enhance the product value.

Strategy 105

Strategy SaaS Customer Lifetime Value Education 105

User Pilot

MAY 16, 2023

In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. The 6 key CX metrics are Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Net Promoter Score (NPS), Customer Lifetime Value (CLV), retention rate, and churn rate. Here’s how you can do that.

Customer Lifetime Value 96

Customer Lifetime Value Artificial Intelligence SaaS User Experience 96

SaaStr

FEBRUARY 15, 2019

In Today’s Episode: * David Skok , General Partner @ Matrix Partners: Why does David believe that all good products have at least one variable pricing axis? Chetan Puttagunta , General Partner @ Benchmark: Why does Chetan believe we have seen a strong decline in the per seat pricing model? Why don’t we bring that together?

Pricing 111

Pricing Benchmarks Scale SaaS 111

Baremetrics

APRIL 30, 2020

Why are we focusing on retention over churn? Retention is who or how much revenue stays, and churn is who or how much revenue leaves with a given period. Dmytro Okunyev Founder @ Chanty Churn is the silent killer of all SaaS businesses. If you have a high retention rate, you'll in turn have a low churn rate.

Retention 95

Retention Metrics Payment Methods SaaS Payments 95

User Pilot

MARCH 29, 2023

TL;DR SaaS Customer lifetime value (LTV) measures the total revenue a customer will bring to a company over time as a user. LTV is important for SaaS businesses as it helps increase customer retention and generate more revenue. LTV is important for SaaS businesses as it helps increase customer retention and generate more revenue.

Customer Lifetime Value 97

Customer Lifetime Value Revenue Onboarding Acquisition 97

ChurnZero

JUNE 18, 2021

But as they prepare to leave, you have a rare opportunity to find out why. Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Speaker: Anita Toth , Chief Churn Crusher. . Q&A Recap.

Interviewing 98

Interviewing Churn Scale Underperforming Technical Team 98

The Angel VC

APRIL 6, 2019

The post wasn’t specifically about B2B SaaS companies, which is why two of the five ways dealt with customers with an ARPA of $10 and $100, respectively. I did include two larger animals in a followup post , but meanwhile, I think that the $1,000,000 ARPA whale deserves a place as one of the five prime SaaS animals.

SaaS 277

SaaS Scale Business SMB 277

Chart Mogul

FEBRUARY 11, 2021

What sounds like an unimportant question has important implications for your overall strategy and the success of your SaaS company. A glance at The Martech Landscape graphic is enough to understand how competitive SaaS has become: Source. Both approaches can support the creation of a successful SaaS business.

SaaS 86

SaaS Blockchain AI Search Outsourced Development 86

Frontegg

SEPTEMBER 9, 2021

This is creating more and more friction during logins or after inactive sessions, something that has a direct effect on customer churn and subscription metrics. The former is costing organizations around $70 per reset today, not to mention the resources and time that are wasted on these mundane tasks – pure productivity-killers.

Underperforming Technical Team 98

Underperforming Technical Team Scale Technical Review Software Review 98

Chart Mogul

FEBRUARY 11, 2021

What sounds like an unimportant question has important implications for your overall strategy and the success of your SaaS company. A glance at The Martech Landscape graphic is enough to understand how competitive SaaS has become: Source. Both approaches can support the creation of a successful SaaS business.

SaaS 52

SaaS Blockchain AI Search Outsourced Development 52

SaaStr

AUGUST 20, 2020

In Today’s Episode We Discuss: * How Kyle made his way into the world of SaaS and sales and came to be Head of Sales at one of the fastest-growing companies in Figma. Why is it so hard moving from 0-1 in sales? Before Figma, Kyle spent close to 3 years as an Account Executive at ADP. What is the balance? Kyle Parrish.

Sales Hiring 203

Sales Hiring Sales Recruiting Scale Technical Advisors 203

yoursales

JANUARY 28, 2022

And that's probably why we come across Hubspot as much as we do, as well as for its marketing capabilities. Obviously, Salesforce is the gorilla in the CRM-room, having been around since the beginning of SaaS. What is sales technology here to do? As a company you really don't want to fall behind. Same goes for Sales Professionals.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Baremetrics

AUGUST 29, 2021

There are dozens of templates out there for writing killer cold emails. These inflection points in a business usually generate new needs (and spending capacity) for monitoring services and other SaaS infrastructure. An effective sales outbound strategy needs to balance two opposing elements: efficiency vs. personal touch.

Scale 97

Scale Startup Sales Hiring Sales 97