success 
SaaStr
DECEMBER 23, 2023
So I think 2023 may mark The End of Customer Success as We Knew It. The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. On to the Next Era of Customer Success.
SaaStr
MAY 28, 2021
Should you join that Successful SaaS start-up? The key is understanding if it’s merely a pre-success you are meeting with … or one that potentially can be very successful. And it turns out, at least in my experience, the characteristics of Successful and Very Successful SaaS companies are actually quite different.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaaStr
DECEMBER 30, 2023
The rise of customer success as a new, empowered function. Customer Success has in many cases morphed into part of the sales team. Tougher times have led many to turn customer success into renewal officers that report into sales. Big parts of marketing, support, and customer success have been cut, and may never been uncut.
FastSpring
JANUARY 26, 2024
With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.
Advertisement
Unlock the secrets of successful integrated payments with this comprehensive guide to creating a go-to-market strategy! Discover how software companies can maximize conversion rates, profitability, and customer satisfaction by developing a cohesive value prop and sales story.
User Pilot
APRIL 22, 2024
In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.
Nimble - Sales
FEBRUARY 14, 2024
Successful businesses thrive on networks of relationships that are built over time, which are crucial for sparking new opportunities, forming partnerships, and driving growth. This Valentine’s Day, let’s celebrate a different yet essential aspect of our professional lives: networking!
Advertisement
Payments are more than a feature — they’re a key to long-term success and market differentiation. Explore how integrated payment strategies impact investor and buyer evaluations. They help SaaS companies offer seamless user experiences and efficient operations.
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes.
Advertiser: Vanilla Forums
As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
Advertisement
In the ever-changing world of SaaS, keeping up with the latest trends in payment strategy is vital for success. Embedded payments have become the go-to for seamless transactions within software, but choosing the right model can make or break your business.
Advertiser: Data Robot
In our 10 Keys to AI Success in 2021 eBook, we draw from the engaging conversations we’ve had with guests on our More Intelligent Tomorrow podcast series to show how organizations are overcoming hurdles and realizing the enormous rewards that AI can bring to any organization. But it’s not always easy for organizations to do.
Advertisement
It will show you how to select the right solution and what investments are required for success. The Definitive Guide to Embedded Analytics is designed to answer any and all questions you have about the topic. It will show you what embedded analytics are and how they can help your company.
Speaker: Evan Leong - CEO & Founder, Product Signals
How do industry leaders like Apple and Amazon successfully leverage customer and market insights to enhance their products, even with vast customer bases and extensive market data? Join our webinar as we delve into customer feedback strategies and explore diverse methods for gathering and organizing feedback.
Advertisement
Success stories of leading companies. This five-minute read covers the questions you’ll need to consider, and the strategic plan you will want to execute, including: The value of an online product training platform. Understanding the options. Assessing the need. Criteria for selecting a platform/vendor. Content creation.
Expert insights. Personalized for you.
239 
Let's personalize your content