Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. What is an ISV (Independent Software Vendor)?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

ChurnZero

JUNE 26, 2020

It’s easy to get overwhelmed or stumped when you’re not sure where to start, especially when purchasing a newer product, such as Customer Success software, for the first time. What software/tools does your Customer Success team currently use? Writing anything from scratch can be intimidating, much less a request for proposal (RFP).

Customer Success 98

Customer Success Software Review Software Scale 98

Intercom, Inc.

APRIL 14, 2022

Welcome Declan Ivory, VP of Customer Support. Declan is joining us from Google where he was Director, Cloud Technical Support for EMEA. Prior to Google, Declan also held senior support roles with both Tableau Software and Amazon Web Services.

Technical Support 129

Technical Support Leadership Acquisition Customer Support 129

Intercom, Inc.

DECEMBER 17, 2018

Even if a member of your support team isn’t available immediately, live chat tools like the Intercom Messenger can tell customers when someone will reply; if the customer is offline when the response comes through, Messenger will send them an email to keep the conversation going.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 85

Payment Solutions Payments Software Review Enterprise 85

Payrix

APRIL 24, 2024

As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation. Part 2 – Selling payments to net new customers and your existing software user base. Do payments influence software platform attrition?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JUNE 29, 2024

External training resources and technical support to help your team get started immediately. This decision often involves software, but it can apply to various aspects of business operations, including hardware, services, and other resources. Buy : Many third-party software come with robust security features.

Technical Support 105

Technical Support compliance Scale User Experience 105

Stax

FEBRUARY 19, 2025

For companies looking to scale, Independent Software Vendors (ISV) are a crucial tool that provides specialized software solutions that integrate seamlessly with existing business tools. As anISV, Stax works with a number of software partners to give sub-merchants total control over how they operate their businesses.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

Intercom, Inc.

MAY 13, 2022

A help desk is a centralized department or group within a company – or in some cases an automated tool or software – that answers employee or customer questions, and helps to troubleshoot issues as they come up. . A support helpdesk is used to assist external customers answer inquiries such as help with a product or software setup. .

Outsourcing Services 118

Outsourcing Services Technical Support Customer Support Onboarding 118

User Pilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Software 52

Software AI Search AI Technical Support 52

IT World

FEBRUARY 9, 2022

Indeed, I strongly recommended them for their excellent security and, particularly, for their superb customer service and technical support. I have been a longtime fan of Rackspace as a cloud platform. To read this article in full, please click here

Technical Review 98

Technical Review Cloud Technical Support Software Review 98

Stax

JUNE 20, 2024

An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. In this article, we’ll explore key aspects software service providers must consider when navigating an ISV partner ecosystem. Enter ISVs, which play a crucial role in enhancing and extending the capabilities of SaaS solutions.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

BetterCloud

SEPTEMBER 26, 2024

Every IT professional knows the feeling: the looming deadline of the fiscal year, and the inevitable question of software renewal. Just like a well-worn car that needs a tune-up, your software systems need regular updates to keep chugging along. What is software license renewal? What is software license renewal?

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

User Pilot

MARCH 20, 2024

Software monetization can be complex to deal with. You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth.

Software 59

Software Revenue Strategy Advertising 59

Intercom, Inc.

JULY 6, 2021

You could keep your team members in a single location – but that means team members working odd hours to provide technical support in different time zones. That’s why many support teams opt for locating team members in the same time zones that their customers are in, also known as a “follow the sun” approach.

Customer Support 232

Customer Support Strategy Scale Retention 232

ChurnZero

OCTOBER 22, 2020

But first, let’s address the elephant in the article by acknowledging that we’re a software company that is making a one-sided argument in favor of buying. Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. Not to mention the maintenance.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Chaotic Flow

AUGUST 18, 2015

It is typical in B2B software for customer acquisition to eat up 50% or more of total costs. In traditional licensed software, that cost is immediately recovered when a deal is closed by the revenue of the deal. Many enterprise software vendors pay lip service to solution selling, but SaaS vendors must deliver.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Stax

MAY 6, 2025

Plus, with in-house customer and technical support, youre never left hanging when you need help. Supports multiple payment types Your customers want to pay how they wantcredit cards, mobile wallets, ACH, contactless, and more.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Sales Hacker

SEPTEMBER 23, 2021

This technology may include hardware, traditional software, Software as a Service (SaaS), or cloud computing solutions. If you’ve ever thought channel partner programs were ineffective for software companies, you’re wrong. A channel partner is a company that sells products and services for a technology manufacturer or vendor.

Technical Review 117

Technical Review Scale Software Review Systems Review 117

Audacix

JUNE 9, 2023

Table Of Contents As a software engineering leader, you know application security is no longer an activity that you can palm off to someone else. With the increasing number of sensitive data security breaches, it's essential to have the right automated application security tools in place to protect your software.

Software Review 66

Software Review Software DevOps as a Service AWS 66

Neil Patel

NOVEMBER 16, 2020

Security should always be a top concern when you’re looking at CMS software. In addition to these out-of-the-box SEO features, you should consider using CMS software that will let you add third-party plugins or extensions to better serve and enhance your SEO strategy. Some CMS software will restrict what you can do with your website.

Payment Methods 143

Payment Methods Payment Solutions Systems Review Technical Review 143

Stax

JANUARY 28, 2025

Luckily, you may not need to spend much on new hardware, software, and other setup expenses if you already own the required infrastructure in your existing business. Step 2: Choose a payment processor or gateway that supports Click to Pay Most modern payment gateways are already equipped with Click to Pay functionality.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. We sell contact center software. And then there was technical support. The other things that we’ve done is stand up a proactive support team.

Retention 153

Retention VP of Engineering Sales Hiring Scale 153

Intercom, Inc.

JANUARY 9, 2020

G2 Grid for Live Chat Software. Their help chat team seem to really understand how help chat teams function and can also offer practical advice beyond your basic technical support. If you want to learn more about where Intercom excels at live chat, you can access G2’s full report. Unleashing the power of live chat.

Technical Review 20

Technical Review Scale Software Review AWS 20

Intercom, Inc.

MAY 13, 2022

Historically, customers were assigned case numbers or tickets they could then share with customer service representatives or support agents as they progressed through their journey to find a resolution. .

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. So rather than investing in a shiny new piece of software, think mindfully about what your goals and KPIs are, and how you can set your team up for success with quick wins. As with anything, tools should complement your strategy, not replace it.

Scale 156

Scale Customer Support Scaling Headcount 156

Neil Patel

JULY 12, 2021

Marketing automation is the act of using software and technology to create and implement applications to automate repetitive tasks, such as (yes) email marketing, ad campaigns, tracking, and much more. Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. What is Marketing Automation?

Payment Methods 145

Payment Methods Scale Payments Marketing 145

IT World

JANUARY 4, 2023

That list included technical support engineer, application developer, and software engineer positions. Employers like Twilio, HubSpot, and AnywhereWorks are a few examples of IT companies that have increased hiring for remote jobs, according to a FlexJobs spokesperson. To read this article in full, please click here

Technical Support 70

Technical Support Application Development Software Engineering Engineering 70

SaaSOptics

NOVEMBER 18, 2021

Say you’re upgrading a hospital’s computer network with custom software integrations that connect to existing systems, and the employees of the hospital will need training from your company to be able to use the software. One example would be training, customization, or specialized installation.

Payments 80

Payments Payment Services Revenue Payment Solutions 80

SaaStr

AUGUST 5, 2019

So when you put those dynamics together, we realized that the old lessons of traditional software, big deals upfront, locking in customers just wasn’t going to work. In enterprise software, buyers are buying outcomes. How they deploy your software can vary a lot. With that said, I want to support this with an example.

Sales Recruiting 193

Sales Recruiting Construction Scale SaaS 193

Baremetrics

SEPTEMBER 15, 2021

The ultimate goal of any developer with an idea for some useful software is monetization. Software monetization is simply the act of generating revenue from software. This is all the information you need to figure out whether a perpetual or annual license is best for your software. That’s the dream! Payment ii.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

BetterCloud

JUNE 9, 2022

Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. This investment marks another exciting milestone on our 10-year BetterCloud journey.

Investment 104

Investment Leadership Technical Review Management 104

Audacix

MAY 23, 2018

Why is software testing important for digital transformations? Software testing is that validator which ensures that your applications' users or customers are amazed by the speed at which they can now perform a task AND satisfied that they can actually complete that task every time, all the time. your non-IT colleagues).

Underperforming Technical Team 40

Underperforming Technical Team Software Review Technical Review Software 40

Sales Hacker

NOVEMBER 5, 2021

Our next example comes from FreshBooks, a company that offers cloud accounting software for small and medium-sized companies. To help educate customers in the awareness stage, they have an article that explains what cloud accounting software is , which targets people who might not even be aware it exists.

Social Media 124

Social Media Branding Software Review Technical Review 124

Kellblog

JUNE 27, 2022

Think: “so who that I might have heard of is using your software?”. While you might think saying “French” is an implicit boast about your company’s amazing engineers, the American buyer will wonder about technical support hours, language fluency of support staff, and the availability of resources in the local ecosystem.

Startup 139

Startup Sales Hiring Underperforming Technical Team Compensation 139

TriTuns

MARCH 11, 2019

If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment capital instead of just selling a piece of software? Stop thinking of the people who buy your software as customers and start treating them like investors. They don’t just want software.

Software 40

Software Sales SaaS Technical Support 40

TriTuns

MARCH 11, 2019

If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment capital instead of just selling a piece of software? Stop thinking of the people who buy your software as customers and start treating them like investors. They don’t just want software.

Software 40

Software Sales SaaS Technical Support 40