Tom Tunguz

JUNE 20, 2020

This post is part of a series leading up to SaaS Office GTM Edition on June 24 in which we’re reviewing the results of the 2020 Redpoint GTM survey. Today, we’re answering the question: how do teams grow as a startup scales? And at that scale or higher, CROs lead the go-to-market for more than 50% of respondents.

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Scale Scaling Sales Hiring Software Review 363

SaaStr

AUGUST 25, 2021

A question so many of us had in the earlier days of SaaS was … will we max out all our bigger customers? We all saw especially larger customers buying more and more each year, but most of us founders a generation or so ago in SaaS worried we’d max out our larger accounts. The post High NRR Can Scale Infinitely.

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Scaling Investment Cloud Customer Success 331

SaaStr

APRIL 5, 2022

Q: Dear SaaStr: What are Some Common Decisions SaaS Startups Make that Hurt Their Ability to Scale? More here : 12 Things You’ll Look Back On in SaaS … And Regret. Hire someone above your team members that can’t scale as soon as they stop scaling. How do you scale from 5 to 50 employees, and beyond?

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Scale Sales Hiring Scaling Startup 234

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

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Scale Customer Success Scaling SaaS 100

SaaStr

NOVEMBER 30, 2023

General Partner Doug Pepper and General Partner and Head of Analytics at ICONIQ Growth, Christine Edmonds, share the art and science of scaling GTM at this year’s SaaStr Annual. Early Growth Stage — $20M to $50M ARR This is the first time companies are really starting to build their GTM organizations for scale. What does that mean?

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Scale Sales Hiring Scaling Outsourced Development 223

Andreessen Horowitz

AUGUST 4, 2020

Today, about 90% of public SaaS companies and the 2019 Forbes Cloud 100 have subscription-based revenue models. Now new fintech infrastructure companies have made it possible for SaaS businesses to add financial services alongside their core software product.

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Scaling SaaS Cloud Subscription 145

SaaStr

FEBRUARY 18, 2022

Sales-driven SaaS startups end up with about half their headcount in sales and marketing. One thing that sneaks up on you in SaaS is just how many sales, marketing and revenue professionals you are going to need: First it sneaks up on you in the early days because the initial tiny team become so efficient. Sales doesn't.

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Scale Sales Hiring Scaling Headcount 332

SaaS Metrics

SEPTEMBER 25, 2023

Scaling a SaaS product isn’t always straightforward. They offer a way to scale precisely—adjusting. Read more The post SaaS Microservices and Containers: Precision Scaling first appeared on SaaS Metrics. As you add features or grow your user base, the software can become hard to manage.

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Scaling SaaS Metrics Software 52

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. Attune sellers for one or the other. How do you define your ICP?

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Scale Sales Hiring Scaling Revenue 216

FastSpring

JUNE 9, 2022

Speed wins in SaaS. I sat down with growth expert Frederic Linfjärd , and we talked about the reasons SaaS companies don’t always grow as fast as they could. “It’s In our conversation, I asked him what functions companies could outsource so they could free up development resources to scale faster.

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Outsourced Development Merchant Services Scaling SaaS 120

User Pilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority.

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Scale Scaling Technical Review SaaS 94

SaaStr

SEPTEMBER 8, 2020

Check out the session here: Algolia also summarized their Top 5 take-aways here , and below: Most SaaS founders start out the same way— armed with ample expertise of the technical details that go into a product and with limited experience of other aspects of scaling, such as sales. On finding product-market fit in the early stages.

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Scale Sales Hiring Technical Advisors Scaling 226

SaaStr

OCTOBER 28, 2020

As a kick-off to SaaStr Scale (upcoming on Dec 8-9 ), we’re hosting an interactive webinar with a SaaS expert as a sneak peek of what’s to come. Sign up today for access to this session and we’ll automatically register you for a free pass to SaaStr Scale! The post SaaStr Scale Sneak Peek appeared first on SaaStr.

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Scaling Consulting Customer Success SaaS 194

SaaStr

DECEMBER 14, 2023

Lower interest rates lead to SaaS multiple reflation, likely during 2H’24 It’s not clear how truly tight the link is between interest rates and SaaS multiples, but the overall correlation is clear. Lower inflation and the fed lowering interest rates should lead to an expansion of SaaS multiples.

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Scale SaaS AI Innovation 244

SaaStr

DECEMBER 6, 2022

When scaling a SaaS company, striking a balance between hypergrowth and risk is essential. As your SaaS company reaches hypergrowth, you’ll need to adapt your risk management strategies to keep up. Brex and Alloy are two companies that have both achieved hypergrowth. Risk Management Evolves As You Grow.

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Scale Scaling compliance Forecasting 225

SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. In SaaS, you have three ways to make that curve stand out. An ability to scale through a couple of stages of growth.

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Scale Sales Hiring Customer Success Scaling 164

User Pilot

MAY 31, 2023

Analyzing survey data plays a critical role in the success of any SaaS business. Nominal scale questions The nominal scale questions categorize or identify objects without any inherent order or numerical value. Creating nominal scale questions in Userpilot. These questions often involve rating scales.

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Data Analysis Scaling Artificial Intelligence Data 96

SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. Acquisitions may make sense when: You’re buying a true winner or number two in a category that will be too hard to compete into that’s strategically critical, and you’ve got enough scale to pull it off. Get advice from people who have done it.

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Scale Scaling Startup Sales Hiring 221

USIO

APRIL 22, 2024

SaaS companies are continually seeking innovative strategies to not just maintain but amplify their growth trajectory and increase revenue. Integrating efficient payment systems along with offering revenue share will significantly impact a SaaS company’s revenue streams and overall expansion.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

SaaStr

JANUARY 26, 2024

Dear SaaStr: What Are Some of the Biggest Changes for SaaS Founders and Startups in 2024? Yes, both raised more money at the very late stage, but really only needed a round or two to hit scale. Slower Growth in SaaS is Internalized. A few I’m watching: #1. A related post here. #2. For Better or Worse.

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SaaS Startup Scaling Product Marketing 220

SaaStr

SEPTEMBER 2, 2023

So there’s a question I’ve had for some time in SaaS: does high NRR really equal higher growth? Yes, most of the best in SaaS have high NRR, at least once they are public. SaaS Capital asked this question among some other great ones of 1,500 private SaaS companies here. This wasn’t obvious to me.

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Startup SaaS SMB Banking 241

SaaStr

JUNE 2, 2022

Q; Dear SaaStr: I Just Received a $1M investment for My 3-year old Industrial SaaS Product to Scale. 1m isn’t enough to scale anything, at least not in the U.S., Use the $1m as some extra fuel — to fuel what’s already working, albeit at a very small scale. Not to “scale”. What Should I Do First? You can’t. $1m

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Scale Sales Hiring Investment Scaling 179

SaaStr

NOVEMBER 24, 2020

Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Check out the low down on our sponsors for SaaStr Scale who are helping to make this event happen. It is the last SaaStr event of 2020 and it sure has been a wild ride. Freshworks.

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Scale Scaling Outsourced Development compliance 233

SaaStr

AUGUST 25, 2023

So we’ve been saying for a while that the back half of 2024 could be good for SaaS IPO s, we just needed a few of the break-out winners to IPO to get the engine rolling again. The SaaS IPO window really closed in late 2021 with HashiCorp as the last great one to IPO in December 2021. million for the year ended December 31, 2022.

SaaS 211

SaaS Engineering Scaling B2B 211

SaaStr

JANUARY 24, 2021

His SaaS CEO asked him to stop selling so much. Well, it does make sense, when you understand the scenario, a combination of two things: First, this SaaS company has a mix of freemium customers and sales-driven customers (with higher ACV, lower churn). Second, this SaaS company had a very tight balance sheet.

Scale 335

Scale Sales Hiring Scaling Construction 335

Tom Tunguz

JUNE 7, 2023

Why will web3 companies dress like SaaS mutton? But web3-to-web2 sales must be the future for companies to scale. Web3 startups will sell software to web2 buyers & in the process become web2 SaaS businesses with unique & defensible architectural advantages & a different capital structure.

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Blockchain SaaS Scale Cloud 310

SaaStr

MARCH 7, 2022

Dear SaaStr: Are Any SaaS Companies Really Profitable? SaaS companies can be quite profitable, but most these days that are able to raise capital tend to … take their time getting there. And ZoomInfo sells data, which if done right, really scales. That can take longer to reach scale. super profits image from here ).

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Scale SaaS Scaling Revenue 282

SaaS Metrics

JUNE 5, 2023

Ready to step into the world of B2C SaaS, where building a successful business is as much about the product as it is about marketing? Read more The post Building and Scaling a B2C SaaS Business first appeared on SaaS Metrics. It’s a cutthroat arena where only the sharpest minds and the boldest innovators thrive.

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B2C Scaling SaaS Business 52

Intercom, Inc.

DECEMBER 5, 2019

? ?. Over a few decades, SaaS has evolved from a lofty concept to an integral part of the modern business landscape. In many respects, it’s now almost impossible to envisage a work environment that doesn’t rely on a SaaS product in some shape or form. Building successful SaaS companies in a rapidly evolving market.

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Scale Scaling Artificial Intelligence Business 118

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

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Scale Scaling Sales Hiring Sales Recruiting 210

Tom Tunguz

MARCH 20, 2024

Will AI sofware companies operate with better or worse profitability than a classic SaaS company? AI SaaS may be much more profitable than the -10% average net income margins of the current crop of public businesses. Microsoft & ServiceNow have seen the impact on their teams at scale. But now I’m not so sure.

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AI Search AI Scale SaaS 231

SaaStr

AUGUST 18, 2023

So while the media is full of stories of unicorns doing layoffs and massive cutbacks, the story is a bit different with leading public SaaS companies. Yes many public SaaS companies have done some sort of layoffs the past 12 months, they were often more really reorgs, though, without any net decrease in headcount. Billion in ARR!

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Scale Headcount Point of Sale SaaS 187

SaaStr

FEBRUARY 1, 2022

We’ve been doing the 5 Interesting Learnings at SaaStr for quite a while, looking at many of the public SaaS leaders and pulling out the top learnings for founders and SaaS execs. And that challenge some of your assumptions on how to scale. And that challenge some of your assumptions on how to scale.

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Scale SMB SaaS Scaling 335