User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

SaaStr

JUNE 15, 2021

How sales worked, how pricing worked, how billboards work, and more. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. Yesteryear, if you had a communications product, you would go into a relatively top down, IT type sale.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. How are prospects going to move through the buyer’s journey? . At what point will you introduce Sales into the buyer’s journey? .

Acquisition 59

Acquisition Scale Strategy Software Review 59

CloudGeometry

APRIL 13, 2023

Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? An environment where there’s virtually no hands-on operations work can deliver a faster, more frictionless development and deployment experience. The ideal result?

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Userpilot prices and features.

Software Review 88

Software Review Software Scale Systems Review 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

The Angel VC

NOVEMBER 29, 2013

Note that the x-axis is not a true-to-scale representation of time elapsed. For a true-to-scale representation I would have to add much more space between the Series A and the Series B and between the Series B and the Series C. Let’s have a closer look at each of the three phases.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

Valuize Consulting

JUNE 9, 2022

Are your internal systems facing low adoption or being used inefficiently, blocking the team’s ability to scale? Ultimately, your Senior CS Ops Leader will be able to determine and decrease your Cost-to-Serve per $1 million of revenue, while simultaneously impacting profitability and your ability to drive best-in-class Net Dollar Retention.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. In order to properly build what will become the circulatory system of your recurring revenue business, you need breadth of knowledge and skills. The roles and responsibilities of a CS Operations Lead are expanding – both in scope and complexity. Business Strategy.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

OPEXEngine

NOVEMBER 22, 2022

The most prominent example of Horizontal SaaS companies is Salesforce, which makes Customer Relationship Management software for use by direct and indirect sales teams regardless of the product or service the team is selling. Vertical SaaS companies develop software that is tailored to a specific industry.

Business Model 52

Business Model Business SaaS Scale 52

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. .

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

User Pilot

OCTOBER 27, 2023

Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. Moreover, the enterprise sales funnel is more complicated than a product-led growth funnel.

Enterprise 94

Enterprise Business Scale Customer Lifetime Value 94

OpenView Labs

FEBRUARY 8, 2019

If you’ve adopted a 3-tiered approach to scale ABM like many organizations, you’ll need to distinguish the different resources you’re able to dedicate to each tier. Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. But know that whatever you call it, it works!

Scale 58

Scale Software Review Sales Hiring Leadership 58

Intercom, Inc.

NOVEMBER 17, 2022

We talk a lot about scaling when there’s VC funding involved, but bootstrapping is a whole other game. Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. How does it convert more leads? How does Randy think about using interactive content to maximize sales rep efficiency? Where should it be placed? Randy Rayess: Sure.

Scale 198

Scale Sales Hiring Marketplace as a Service Mobile 198

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. The evidence that made it super clear in the end was that we were not closing big deals with technology buyers at scale. So, let me walk you through that.

B2B 134

B2B B2C Scale New CTO 134

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!),

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Before this transaction, Andrew had raised over $45m in funding from the likes of Rory @ Scale and Bain Capital Ventures just to name a few.

Sales Hiring 143

Sales Hiring Scale SMB Sales Recruiting 143

SaaStr

AUGUST 29, 2019

When you’re running something at scale, at least 70% of that work is repeatable. You know, you get to your first revenue and they’re like, okay, could you be a little bit bigger? And then the other lesson from there, a little bit of a counter lesson is that you should think if you’re building the business at scale.

Sales Hiring 107

Sales Hiring Scale Outsourcing Services Scaling 107

Frontegg

JULY 22, 2021

Software-as-a-Service (SaaS) applications are reaching 100% adoption as the world gravitates towards working from home and digitized online services. But this space is metamorphosing with the rise of SaaS self-service, the new standard in software development. These practices are simply not acceptable anymore.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

Sales Hacker

JANUARY 13, 2021

The licensor enjoys a new revenue stream. Therefore, a company’s decision to license third-party software and incorporate it into their application/platform is complex and requires buy-in from many groups. Product management, engineering, customer success, sales, and marketing groups will weigh in on the decision-making process.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Valuize Consulting

MARCH 31, 2022

80% of leading businesses believe a single source of customer data would create significant and indispensable value for their company and their customers ( Salesforce , 2019). Matthew has over a decade of experience as a developer with an extensive background in Support, Integration, and Product development.

Interviewing 52

Interviewing Technology Data Scale 52

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Sales Hacker

OCTOBER 31, 2018

But without an engaging, persona-based approach, many of them might just be spinning their wheels on lead generation. Crafting and targeting emails to personas boosts click-through and conversion rates more than 10 percent and drives 18 times more revenue than broadcast-style emails. Making Persona-Based Marketing Feel Fresh.

Scale 68

Scale Marketing Sales Hiring Benchmarks 68

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

SaaStr

JUNE 7, 2021

That makes up about 35 percent of our revenue now. I was a software developer, a product person. It’s a balance of revenue, right? Peter : Yeah, balance of the revenue. ” Jason : You had no 12 month goal for revenue, customer accounts? ” I have apples for sale. crosstalk].

Sales Hiring 331

Sales Hiring Underperforming Technical Team SaaS Headcount 331

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. To find out how future-forward CS and Revenue Operations leaders are capitalizing on Product Ownership, I spoke with Jason Bouros, Product Owner at Valuize. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

Intercom, Inc.

NOVEMBER 9, 2022

Progress gets measured by learnings – not growth, revenue, or retention – so you get to try new ideas, take bigger risks, move fast and break things. Everyone from Walmart, number one on Fortune’s list of the world’s largest companies by revenue, to Starbucks and NASA. And that’s what we’re exploring today.

Innovation 226

Innovation Scale Startup Government 226

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 77

Customer Success Sales Recruiting Sales Hiring Scale 77

FastSpring

MARCH 27, 2023

And prior to that, I was an entrepreneur, and always wanted to go back to entrepreneurship but had a good thing going where I built a new revenue stream in this company, WTG, around corporate training, and that’s how I really fell into that industry and market. And so now we’re leading that category creation.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

User Pilot

APRIL 6, 2023

Overengineering leads to longer development times, higher costs, technical debt, and problems achieving the PMF. However, blaming developers for overengineering isn’t fair. It’s often product managers that are responsible for poor practices leading to it. What are the greatest PM sins? Follow product vision.

Underperforming Technical Team 89

Underperforming Technical Team Management Interviewing Scale 89

Panintelligence

FEBRUARY 7, 2024

This leads to a constant backlog of requests for data teams. Example of Panintelligence dashboard) This visual approach to software development—lets you build applications and processes with no or little coding/expertise. But the same isn’t always said for customer-facing employees—sales, marketing, even operations.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Do this and the sales will come naturally. Andrejs Juš?enko

Scale 68

Scale Interviewing Technical Review B2B 68