SaaStr

NOVEMBER 13, 2020

On December 8, join @Talend #CMO @LaurenV for a roundtable session at @saastr Scale 2020 "The Five Hardest #Marketing Decisions to Make and How to Get Them Right with Talend." Our next big digital mega-event SaaStr Scale is coming up soon, Dec 8-9!! Andrea Webb, SVP Customer Success and Retention, Solarwinds.

VP of Engineering 171

VP of Engineering Scale Scaling CTO 171

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. PST, to unveil the data behind effective scaling. What are companies doing today to scale efficiently? 80% of companies are slowing hiring.

Outsourcing Services 159

Outsourcing Services Scaling Venture Capital Forecasting 159

SaaStr

OCTOBER 17, 2023

If you’ve raised venture capital, you know net revenue retention is important. At last week’s Workshop Wednesday — every Weds at 10 a.m. PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR.

Scale 159

Scale Sales Hiring Customer Success Scaling 159

SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. You can tune into Workshop Wednesday every single Wednesday at 10 a.m. It really pays to lean into retention, especially if you sell to SMBs. 25% isn’t unusual.

Subscription 246

Subscription Payment Features B2B Mobile 246

SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. I.e., folks aren’t churning or leaving.

B2C 203

B2C Mobile B2B Market Segmentation 203

SaaStr

NOVEMBER 15, 2022

In an insightful SaaStr workshop , Battery Ventures Principal Brandon Gleklen shares how the views on SaaS metrics are changing and considerations for measuring success continue to shift in today’s landscape. Gross Retention = 90% +. Gross Margin = 70% +. ASP = $30K +. Recurring Revenue = 90% +. ARR Add/Burn = 1 +. Sign up HERE !

Metrics 201

Metrics Machine Learning Artificial Intelligence Technical Review 201

SaaStr

FEBRUARY 26, 2023

SaaStr 635: CRO Confidential: How Customer-First Focus Drives Retention and Revenue With Brex GM of Startups Lucas Fox   3. SaaStr 637: Unveiling the Data Behind Effective Scaling with ICONIQ Growth General Partner Doug Pepper and ICONIQ Growth Partner & Head of Analytics Christine Edmonds    4.

CTO 175

CTO Scale Interviewing Retention 175

SaaStr

MARCH 12, 2023

SaaStr 639: Scaling a SaaS Sales Team While Building Culture with Figma VP of Sales Scott Pugh    4. SaaStr 638: Lessons Learned in Scaling Your Team & Revenue from $1M ARR to $1B+ with Cloudflare CRO Chris Merritt  5. Scaling a SaaS Sales Team While Building Culture with Figma’s VP of Sales, Scott Pugh 2.

Scale 184

Scale SMB Sales Scaling 184

SaaStr

DECEMBER 20, 2022

With three live events, two digital events, and our two special series, Workshop Wednesdays and CRO Confidential, we have 200+ videos just from 2022 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: scaling, fundraising, building and retaining a high-performing team, PLG, and more.

Scale 194

Scale SMB Sales Enablement Innovation 194

SaaStr

JANUARY 12, 2024

We still want to drive retention and growth and make money. No one would disagree that retention and expansion are important. Prediction #1: GRR and NRR Make a Mild Comeback GRR (Gross Revenue Retention) and NRR (Net Revenue Retention) have been hard for many companies over the last year or so. The world has changed.

Sales Hiring 232

Sales Hiring Customer Success Scale AI 232

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. In this week’s Workshop Wednesday , held every Weds at 10 a.m. Constantly run small experiments and scale only based on clear leading indicators.

Sales Hiring 166

Sales Hiring Scale Pricing Customer Success 166

SaaStr

OCTOBER 3, 2023

In the latest Workshop Wednesday , held every Wednesday at 10 a.m. Achieving Enterprise Repeatability — A revenue enablement team is critical for codifying success and using teaching methods to onboard and scale teams across your revenue functions during stage three. Is it acquisition, expansion, or retention? That’s your proof.

Enterprise 212

Enterprise B2B Scale SMB 212

SaaStr

MARCH 26, 2024

At last week’s Workshop Wednesday, we brought back one of our most highly requested sessions: an AMA (Ask Me Anything) with SaaStr founder and CEO Jason Lemkin. Jason shares that he would love to see more focus on logo retention and GRR and fight this toxic trend of CS reporting to sales. It doesn’t matter until you’re at scale.

AI 220

AI Pricing Artificial Intelligence Scale 220

GetUplift

FEBRUARY 6, 2019

That’s why this workshop is all about decision making. As you know, this week’s workshop is being prerecorded as I won’t be able to be there live. We will be back with our live workshops next Wednesday as usual. But I really didn’t want you guys to miss out on one our workshops. Hey there, guys.

Scale 62

Scale Branding Sales Hiring Pricing 62

ChurnZero

MARCH 3, 2021

Last week SaaStock hosted their 2nd annual SaaSock Remote event, which was focused on helping SaaS leaders gain traction, grow and scale in a hybrid world. . The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Strategy : ‘Boost Retention.

Customer Success 80

Customer Success Technical Review Scale Churn 80

SaaStr

DECEMBER 22, 2022

With three live events, two digital events, and our two special series, Workshop Wednesdays and CRO Confidential, we have 200+ videos just from 2022 for you! Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: scaling, fundraising, building and retaining a high-performing team, PLG, and more.

Scale 43

Scale AI Innovation Scaling 43

SaaStr

MARCH 12, 2024

Google was acquiring 40-50 companies, while smaller startups will be acquiring on a much smaller scale, if at all. #3 All those acquisition prices you see on social media and in the news may look like a lot, yet they also have strings attached, with most being tied to retention. Focus on companies with strong M&A functions.

Software Review 208

Software Review Technical Review Acquisition Scale 208

Intercom, Inc.

DECEMBER 16, 2019

Rather than casting a wide net for leads with large-scale marketing campaigns, ABM targets a few high-value accounts and then focuses on nurturing, converting, and retaining them over time. Improved customer retention and expansion. Scaling revenue with account-based marketing. Source: TOPO ).

Scale 189

Scale Marketing Business B2B 189

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Retention & Engagement. A deep dive on how to understand, measure, and improve retention through activation, engagement, and resurrection. Scaling Product Delivery. Advanced Growth Strategy.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Casey Accidental

AUGUST 4, 2021

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling, and innovation product work. Retention + Engagement Deep Dive. A deep dive on how to understand, measure and improve retention through activation, engagement, and resurrection. Product Strategy. Advanced Growth Strategy.

Technical Review 52

Technical Review Scale Systems Review Retention 52

Valuize Consulting

SEPTEMBER 10, 2021

Through an organization-wide customer journey mapping workshop, outline all of your customer’s major milestones and outcomes from their perspective. Focus your conversation with 4-5 key metrics , such as Retention & Expansion Rate, Customer Lifetime Value and Net Dollar Retention , to show that CS is a recurring revenue driver.

Customer Success 52

Customer Success Scale Government Customer Lifetime Value 52

Valuize Consulting

SEPTEMBER 10, 2021

Through an organization-wide customer journey mapping workshop, outline all of your customer’s major milestones and outcomes from their perspective. Focus your conversation with 4-5 key metrics , such as Retention & Expansion Rate, Customer Lifetime Value and Net Dollar Retention , to show that CS is a recurring revenue driver.

Customer Success 52

Customer Success Scale Government Customer Lifetime Value 52

Totango

FEBRUARY 28, 2020

This makes customer retention critical. For 1:many opportunities, you’ll want to communicate through training events, workshops, webinars, community groups, and so on. The benefits are clear: Scale your CS initiatives faster. That’s for 1:1 touchpoints. Software that Strengthens Customer Engagement Strategy.

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

SaaStr

MARCH 31, 2024

They talk about the culture code that was created in HubSpot’s early days and how they have continued to have strong retention rates and overall happiness in their employees. We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves.

Part-Time CTO 247

Part-Time CTO CTO Hire CTO Coach CTO 247

ProfitWell

AUGUST 26, 2019

Today, we dive deep into the future of retail, plus a feature on HubSpot’s Brian Halligan — on how he scaled the company to the #1 spot in marketing automation. Skillshare, an online learning community of creators, is offering a workshop that may bring out your inner Chip and Joanna Gaines. It's an "add to cart" kind of day.

Payment Methods 40

Payment Methods Sales Recruiting Payment Services Payment Solutions 40

Tom Tunguz

AUGUST 13, 2014

But they can fund continuing employee education on a smaller scale the form of sales training, marketing workshops, guest speakers, management coaching. In the current recruiting environment, I expect this type of perk is be a strong selling point to prospective employees and a powerful retention tool.

Investment 100

Investment Startup Scale Sales Recruiting 100

User Pilot

MAY 12, 2024

It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. Set up your metrics to measure growth and retention. Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Usage tracking on Heap.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Their mission is to help SaaS companies gain traction, grow an scale.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. When the conference was successful, they expanded the concept across different channels, developing content, launching a podcast, and hosting live workshops and virtual events.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SmartKarrot

APRIL 14, 2023

When it comes to scaling your business, it’s no secret that the process can be a daunting one, filled with challenges and frustrations. We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained.

Scaling 10

Scaling Business Company Culture Technical Review 10

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! AltiSales specializes in helping businesses design, improve, and scale top-notch sales organizations. Onsite workshops. 4) AltiSales. 17) FranklinCovey. Presentation.

Scale 82

Scale Sales Recruiting Underperforming Technical Team Sales 82

Intercom, Inc.

JUNE 14, 2018

I’m currently building a lot of internal tools to help folks do their jobs more efficiently—and to help them scale. I was often asked the same questions, and I found myself leading these workshops many times. I started developing these exercises, and reproducing them in workshops. Balancing business goals with user needs.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SmartKarrot

APRIL 14, 2023

When it comes to scaling your business, it’s no secret that the process can be a daunting one, filled with challenges and frustrations. We’ve compiled a list of six things to keep in mind when attempting to scale your teams and business, all while sprinkling in a bit of humor to keep you entertained.

Scaling 10

Scaling Company Culture Business Technical Review 10

User Pilot

MARCH 14, 2024

Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

AUGUST 31, 2023

As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. They organize webinars , podcasts, workshops, and other events to attract potential customers. Book a demo now to learn more.

Acquisition 85

Acquisition SaaS Payments Payment Methods Metrics 85

SaaStr

MARCH 6, 2020

This session from Showpad CMO Theresa O’Neil will outline a practical approach to growing revenue and retention by aligning sales, marketing, and customer success. And in many ways, because the reality is, when you’re running through scale like that, things are moving at a breakneck pace.

Scale 209

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 209

SmartKarrot

MAY 18, 2020

Goes without saying, customer retention is an important aspect of the success of any organization. You might as well be aware that retention of the customers not only leads to overall cost savings of the company but also contributes radically to the profitability, productivity as well as the enhancement of the staff morale of a company.

Retention 10

Retention Artificial Intelligence Scale Machine Learning 10