User Pilot

FEBRUARY 14, 2024

This includes customer behavior, in-app user engagement , and feedback data from Userpilot analytics and in-app surveys : flows, checklists , NPS , forms, feature tags, and button-tracked events (and associated data). Thanks to Userpilot’s feature tags, they can monitor every click , hover, and text input.

AI 95

AI Engagement User Experience SaaS 95

User Pilot

APRIL 22, 2024

Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot. Creating a resource center with Userpilot. an engagement loop ).

Customer Success 80

Customer Success Retention Software Review Customer Lifetime Value 80

User Pilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Offer a comprehensive in-app resource center to provide self-service and prioritize proactive customer service. Sending webinar invitations to educate customers on new or advanced features can help you overcome this challenge.

Churn 91

Churn Retention Onboarding Engagement 91

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Tag feature usage. What are at-risk customers? Then they will be more inclined to leave the products. NPS follow-up question.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. For example, Userpilot's AI writing assistant can help you generate your messages, announcements , notifications , survey questions , and support resources from scratch. Keep them engaged.

Engagement 100

Engagement Metrics Underperforming Technical Team Scale 100

User Pilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

JULY 18, 2022

Provide users with sufficient in-app educational resources they can always refer to when stuck. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Provide in-product education with an on-demand resource center.

Retention 89

Retention SaaS Customer Lifetime Value Education 89

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! Increase webinar registration with the Zoom Webinars app.

Scale 123

Scale Sales Recruiting Business Branding 123

User Pilot

APRIL 18, 2023

Provide product training via live webinars. Offer self-service support via in-app resource centers. Send NPS surveys periodically to measure customer loyalty and tag responses. Provide product training by hosting webinars Educating users about your product is a crucial customer success responsibility.

Customer Success 96

Customer Success Strategy Customer Lifetime Value SaaS 96

Baremetrics

SEPTEMBER 5, 2021

A lead becomes marketing qualified when they perform simple actions like opening emails, website visits, and even providing their contact information on a landing page in exchange for an online resource, for instance, an ebook. Company Y may decide that an SQL is a lead that has had five webinar attendance.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Services Payment Methods 95

User Pilot

FEBRUARY 26, 2023

You can do this using feature tagging and heatmaps to tag and observe customer interactions with different UI elements. Feature tagging also reveals areas where users’ activities tail off significantly. Userpilot heatmap and feature tagging. Userpilot resource center. Userpilot page analytics.

Customer Success 94

Customer Success SaaS Retention Education 94

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. Improve Customer Experience.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

User Pilot

JUNE 26, 2023

The easiest way to collect passive feedback is via a feedback widget that you can embed in your resource center or another convenient part of the UI. Modern analytics tools allow you to tag qualitative responses. You can do it by building a resource center with support documents, onboarding resources, video tutorials , and webinars.

Systems Review 90

Systems Review Social Media Technical Review Software Review 90

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. For online collaboration tool Miro , their extensive library of help content has been an important self-serve resource for customers who are getting started with their product.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Unbounce

DECEMBER 10, 2019

It’s a vicious cycle that many SaaS marketers fall into—you’re trying to hit your lead-gen targets, but your budget and resources are tight. With a long-form landing page that runs 24/7/365, you can show potential customers how their current situation is costing them money, time, resources—or any other problem you’ve helped them identify.

SaaS 96

SaaS Social Media Software Development 96

Neil Patel

OCTOBER 6, 2020

You should also provide alternative ways to consume content—such as transcripts for podcasts and other audio content, videos, and webinars. Making your website ADA compliant is a challenge—which may make it seem like a drain on resources, especially for businesses that aren’t required to comply by law. But are there any benefits?

compliance 145

compliance Software Review Technical Review Transportation 145

User Pilot

MARCH 31, 2023

Alternatively, you can tag features to see which ones are used mainly by your power users. Feature tagging with Userpilot. After initial setup, you can allow the user to explore the product on their own, but with access to a library of self-serve resources. Building a resource center in Userpilot.

Strategy 90

Strategy SaaS Payments Payment Solutions Payment Methods 90

FastSpring

OCTOBER 2, 2019

You tag a website visitor, and after they leave, your product will be remarketed to them across different platforms around the web. In its simplest form, retargeting tags and then targets your past website visitors with ads. Step 1: Set Up Your Google Ads Tag. Here is an in-depth guide from Google on how to set up the tag.

Scale 65

Scale SaaS Advertising Software Review 65

User Pilot

AUGUST 11, 2022

Tagging product features to track on Userpilot. For example, you can announce a training webinar inside your product by including a banner that doesn’t disrupt the customer experience : Announcement banner example. Tagging NPS responses on Userpilot. In-app resource center demonstration on Userpilot. Conclusion.

Customer Success 97

Customer Success Management SaaS Technical Review 97

User Pilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app. Tag UI patterns in Userpilot to spot adoption friction.

SaaS Payments 86

SaaS Payments Strategy Payment Solutions SaaS 86

User Pilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. For this, embed an in-app knowledge base where users can search for any resource they need, such as articles, video guides, FAQs, and support—without ever leaving your app. Tag UI patterns in Userpilot to spot adoption friction.

SaaS Payments 71

SaaS Payments Strategy Payment Solutions SaaS 71

ChurnZero

JANUARY 4, 2024

“Hiring from the fractional workforce allows businesses to access focused and specialized expertise, on an as-needed basis, without the commitment or price tag of full-time hires. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Neil Patel

OCTOBER 6, 2021

Weave those keywords into headlines, product descriptions and tags, page titles, and more. Additional Resources for New D2C Brands. D2C and Loyal Customers webinar from Shippo. Learn more from the team at Shippo about how you can use various tools and resources to win customers.

Branding 116

Branding Strategy Technical Review Software Review 116

User Pilot

JULY 18, 2023

Support – both self-help resources and high-touch support need to be easily available in case you need a hand. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. Dedicated NPS analytics , including qualitative response tagging NPS dashboard.

Software Review 95

Software Review Software Management Azure 95

User Pilot

JANUARY 19, 2023

If yes, you can make necessary adjustments in your resource allocation to improve performance. Tag Feature. You can also link all your documentation files, webinars, tutorials, FAQ, and live chat widgets in one place to make the help center accessible for your customers.

Retention 96

Retention Customer Lifetime Value Onboarding Acquisition 96

Totango

FEBRUARY 21, 2019

Offer additional resources. Alternatively, you can offer your own in-house incentives, such as a usage-driven points program that promises discounted renewals, premium support, and access to webinars and expert training. It’s not enough to just apply a name to a mail merge and tag on a generic renewal notice.

Customer Success 63

Customer Success Social Media Scale Subscription 63

Hull

NOVEMBER 9, 2020

Today, Hull hosted a webinar with Wes Bush of ProductLed and Chris Casey of Pusher to talk about a key component of executing a solid product-led strategy: leveraging customer behavior data. Did they view certain resource, pricing, or “get started” web pages? How many times did the user change their plan?

Retention 52

Retention Data Innovation Acquisition 52

Hull

NOVEMBER 9, 2020

Today, Hull hosted a webinar with Wes Bush of ProductLed and Chris Casey of Pusher to talk about a key component of executing a solid product-led strategy: leveraging customer behavior data. Did they view certain resource, pricing, or “get started” web pages? How many times did the user change their plan?

Retention 52

Retention Data Innovation Acquisition 52

ProfitWell

APRIL 24, 2019

The Rundown In resources. If you want to keep up too, Yext hosts a webinar tomorrow, April 25th, featuring Yext Product Marketing Manager and TimeTrade’s SVP of Business Development — so you can explore the search experience and capture more value from your local pages. mo price tag is worth it.

Subscription 45

Subscription Payment Features Engineering Leadership 45

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. They can organize webinars, strategic sessions, or presentations, and invite subscribers to participate via paid emails. Typically, it stems from your expertise.

Management 95

Management Payment Solutions Scale Payment Methods 95

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. UpFoundry’s Taylor Barr can provide you with lots of valuable resources both on his blog and Youtube.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Sales Hacker

OCTOBER 4, 2019

They’re also a great format for webinars. You likely have been given a large pile of resources to help you sell — from random specs and data to full-on case studies. – Links to Webinars. It works as a valuable resource when you’re selling. But free downloads aren’t the only way to use case studies to generate leads.

Sales 80

Sales Systems Review Investment Data 80

SaaStr

JUNE 10, 2020

And what I would say the most important thing for us was how do we become a trusted resource in this time? He took a video of it, did it, he videoed it and then he sent it and he tagged my nephew that’s down in Albuquerque. Could we create a webinar to bring them together? What are we doing to provide value?

Travel 184

Travel Marketing Scale Outsourcing Services 184

User Pilot

APRIL 9, 2020

Information collection microsurveys – to help you e.g. write a valuable case study, or organise a webinar that your users would find really valuable (btw. This way your Product team can allocate resources accordingly. This can help us create content like blog posts and webinars that will help our customers. Wanna speak?

Underperforming Technical Team 98

Underperforming Technical Team Churn Scale Onboarding 98

How To Buy Saas

MAY 23, 2022

For example , You try to promote your new product or service by hosting a webinar, where you invite new leads by sending emails. The immense amount of time that Eloqua will spend on teaching and helping their clients optimize and get the most out of their software, kind of justifies the huge price tag Eloqua.

Marketing 52

Marketing Social Media Marketplace as a Service Pricing 52

User Pilot

FEBRUARY 22, 2024

The first step to measuring the success of your SaaS customer support efforts is understanding how customers interact with existing support resources. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. What resources do they most interact with?

Customer Support 85

Customer Support SaaS AI Search Software Review 85

User Pilot

AUGUST 14, 2023

The following are the best growth marketing strategies you can use: Create help resources for your target audience – both prospects and existing customers. Host webinars to promote new features. Content formats such as blog posts, newsletters, informative videos, webinars, etc., In-app help resources for users.

Growth Marketing 94

Growth Marketing SaaS Payments Strategy Payment Methods 94