User Pilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? Measure and track the performance of your advocacy program by monitoring KPIs and collecting feedback. Customer advocates are a valuable asset for a SaaS business. Attention Intelligence resource center.

Scale 59

Scale Strategy Social Media SaaS 59

Payrix

APRIL 17, 2024

With any marketing campaign, you’ll want to track results and key performance metrics (KPIs). Here’s a sneak peek at the Marketing Resource Center we provide to every Payrix partner to set them up for optimal success. Are you still deciding on which Embedded Payments solution and partnership is right for you?

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

User Pilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. In most SaaS companies, the product management team includes product managers, product marketers, and UX designers. Build and customize your resource center with Userpilot. However, they don’t do it all alone.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. Consequently, you would have to invest more resources in your organic strategy.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

OCTOBER 16, 2023

There are a variety of KPIs for tracking product analytics. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account. It helps marketing teams identify the most effective marketing strategies and channels and determine efficient resource allocation methods.

Product Marketing 105

Product Marketing Data Marketing Acquisition 105

User Pilot

MAY 20, 2024

Measure your B2B loyalty program’s performance with KPIs like NPS, ROI, MRR, ARR, and CLV, and regularly adjust for effectiveness and long-term success. The Salesforce Partner Program supports and rewards partners with training, certification, and resources, using tiered memberships to encourage continuous engagement and growth.

B2B 59

B2B B2C Retention Education 59

User Pilot

OCTOBER 26, 2023

When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. SaaS vendors handle these aspects for you – you just pay the subscription fees. Let’s have a look.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

User Pilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Product Marketing 105

Product Marketing Marketing Social Media Scale 105

SaaStr

JANUARY 16, 2023

For a SaaS brand, it’s about testing and building cohesive experiment schedules for quarters, weeks, and months. The goal is not to back away from uncertainty, financial setbacks, or resource scarcity but to create solutions. . Startups must always focus on KPIs to better understand what an employee can do.

Scale 191

Scale CTO Hire Cloud Scaling 191

OPEXEngine

AUGUST 23, 2022

KPIs to drive alignment between R&D spend and corporate business goals. . Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Baremetrics

JULY 20, 2021

If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot. HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one. Anyone in tech can tell you, the SaaS industry is growing at an insane rate. Identify your marketing goals and KPIs 3. Table of Contents.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Use your onboarding emails to provide product tips and resources.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

SaaStr

FEBRUARY 21, 2024

Welcome to the latest installment of our “ What’s New ” series where SaaStr founder and CEO Jason Lemkin sits down with some of the top leaders and founders in SaaS and Cloud to discuss What’s New and what should be top of mind for fellow founders. Buyers are probably 5x smarter than when we started in SaaS, and the reps should be, too.

AWS 197

AWS Scale Sales Hiring Marketing 197

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). So why put it on our shortlist? More on that below.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. SaaS accounting and finance has gotten pretty complicated, and the impacts of getting it wrong have gone up substantially. But in SaaS, once you even get to about $2m ARR — it’s time to get your finances in order.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 98

Engagement Strategy SaaS Scale 98

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. The term is borrowed from human resources management. What Is the Client Onboarding Process?

Onboarding 94

Onboarding Technical Review Software Review Scale 94

User Pilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. What is Product Marketing?

Product Marketing 98

Product Marketing Metrics Customer Lifetime Value Marketing 98

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? We looked at fast growth and slow growth SaaS companies.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Totango

DECEMBER 29, 2021

A customer-centric product roadmap meets the needs of today’s digital-driven SaaS market. Today’s SaaS customer makes purchasing decisions based on their digital experience of your brand. Retention metrics : Retention KPIs such as retention rate and churn rate let you know whether your upgrades are keeping customers coming back.

SaaS 99

SaaS Technical Review Retention Benchmarks 99

OPEXEngine

JULY 26, 2022

Yet, it is important to track Magic Number in conjunction with underlying or contributing KPIs like the CAC or expansion CAC, the CAC payback period, and Net Dollar Retention Rate. We tend to see the same picture emerge for private SaaS company valuations. The post What KPIs are producing the highest SaaS valuations in today’s market?

Marketing 52

Marketing SaaS Benchmarks Metrics 52

Payrix

APRIL 24, 2024

Check out the Payrix podcast library (or click the links below) to listen to Ian and Andy explore resourcing considerations, payments attachment and merchant activation, and the impact of payments value-added services, and how each layer into an overarching Embedded Payments strategy. How do payments impact software attrition rates?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Andreessen Horowitz

OCTOBER 12, 2023

Selling the product Define the ROI case and KPIs in line with buyer’s priorities Defining ROI and KPIs is not the moment to be vague. Especially early on, it’s important to take the time to understand the buyer’s priorities and carefully align your ROI case and KPIs accordingly. In short, every buyer defines success differently.

Healthcare 105

Healthcare AI Payments Enterprise 105

User Pilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. This lets you prioritize features and allocate resources efficiently. Time to Value For SaaS companies, time to value (TTV) is the time taken by a user to recognize the value of your product.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Implementing an in-app resource center to provide self-service support. Create help resources in different formats to directly tackle these challenges.

Customer Lifetime Value 105

Customer Lifetime Value Software Review Interviewing Retention 105

How To Buy Saas

APRIL 29, 2024

Software as a Service (SaaS) solutions are becoming increasingly popular among businesses as a means of streamlining operations and increasing productivity. To ensure a smooth integration of software as a service (SaaS) solutions with preexisting systems, we will discuss eight different strategies in this post.

Systems Review 52

Systems Review Software Review Cloud Software 52

User Pilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Such a cross-functional team, sometimes called a squad, has all the necessary resources and autonomy to release work independently. In structure by metrics, different teams work to improve different KPIs. What are the key positions in product teams?

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Some product adoption KPIs that can help you get the big picture includes: Time to value , feature adoption rate , customer engagement score ( CES ), weekly and daily active users, and churn rate. What is product adoption?

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

CustomerSuccessBox

DECEMBER 9, 2021

This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. Additional Resources : 7 data points that drive Retention.

Customer Success 52

Customer Success Benchmarks Churn Scale 52

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. They help you make the most efficient use of your resources by prioritizing the most impactful initiatives.

Development 98

Development Scale Retention Onboarding 98

CustomerSuccessBox

MAY 9, 2022

Doing business while keeping a pleasant client relationship has become exceedingly challenging in today’s hyper-competitive SaaS industry. We’ll go over the high-level Customer Success KPIs you’ll need on your dashboard to receive fast insights in this article. Customer Success KPIs.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Baremetrics

MAY 16, 2021

These models can then feed into the larger overall financial model for your SaaS business, and help you plan the next phase of your growth. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Start your 14-day Baremetrics free trial now! Try Baremetrics free.

Payments 80

Payments Forecasting Payment Solutions SaaS Payments 80

User Pilot

JULY 23, 2023

Define and monitor the following KPIs: Customer acquisition cost , Customer Lifetime Value to Customer Acquisition Cost ratio , monthly recurring revenue , retention rate , organic search traffic, and return on ad spend. Analyzing sales performance and KPIs to provide insights to the GTM team and company leadership.

Marketing 96

Marketing Customer Lifetime Value SaaS Advertising 96

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Customer education roles Customer education guides customers to master the product through content, customer programs and resources , and strategic engagement.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

How To Buy Saas

MARCH 19, 2024

With the rise of software-as-a-service (SaaS) solutions, organizations currently approach powerful route-planning tools that can smooth out their operations, decrease expenses, and improve consumer loyalty. However, with various available choices, picking the right SaaS route planner can be an overwhelming task.

Merchant Services 40

Merchant Services AI Search Business SaaS 40

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 93

B2B Customer Success Technical Review B2C 93