User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

Intercom, Inc.

SEPTEMBER 29, 2022

It’s the moment they are primed to take action, resulting in increased product usage, activation, and customer retention. You’ll learn how to activate customers faster, find value up front, and drive the actions that you want customers to take – without overstretching your team or resources.

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

JANUARY 29, 2024

A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

SaaStr

FEBRUARY 19, 2021

With a partner pool of about 5,000, they now have a good-sized channel that takes care of customers without HubSpot having to allocate resources to taking care of them themselves. In fact, the retention rate of their customers that come through partners is better than the retention rate of our customers that come through the direct channel.

Social Media 272

Social Media Content Marketing Enterprise Retention 272

User Pilot

DECEMBER 19, 2023

As an account manager, you can do this by creating an in-app resource center users can turn to when needed. Try to include multiple formats of resources in there to cater to all learning styles. Design an in-app resource center with Userpilot. Perform retention analysis with Userpilot.

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Consequently, you would have to invest more resources in your organic strategy.

Social Media 94

Social Media Data SaaS Scale 94

User Pilot

FEBRUARY 25, 2024

It helps prioritize feature development when working with tight deadlines and limited resources. The model helps prioritize feature development when working with tight deadlines and limited resources. Example: Customers come to every B2B email marketing tool expecting it to have an email builder. It’s simple to execute.

Scale 102

Scale Data Analysis Development AI 102

User Pilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Retention stage : Keeping customers engaged and feeling valued over time through support, updates, and loyalty programs. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Others include PPC adverts, social media, or email marketing. Once you register, Surfer sends you an email to verify your address.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

APRIL 16, 2024

TL;DR A product experience strategy is a set of tactics focused on enhancing user interaction with the product to improve satisfaction, retention , and value. The ultimate goal is to enhance customer satisfaction, retention, and lifetime value by overdelivering on customer expectations. SMART goals framework.

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JANUARY 11, 2024

Offer multichannel support through chat, email, phone, etc., Only ask for necessary information, such as the user’s name, email address, etc. You can also provide on-demand educational resources and tutorials to help users troubleshoot. Send personalized onboarding emails to get users started.

Onboarding 104

Onboarding Payment Services Customer Success Payment Solutions 104

User Pilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. Evaluate your resources : What is your organization capable of?

Product Marketing 101

Product Marketing Marketing Social Media Scale 101

User Pilot

FEBRUARY 25, 2024

Answer FAQs with self-service resource centers. There’s an increase in the overall user satisfaction and retention of existing customers. For instance, with Userpilot’s HubSpot integration , you can create customized emails within HubSpot based on data collected from Userpilot. Here are some examples. Userpilot chatbot.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Why is customer retention important?

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 22, 2024

A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. If you have limited CS resources, the low-touch model is more suitable as it’s more efficient and cost-effective.

Customer Success 93

Customer Success Sales Hiring Scale SaaS 93

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Winning users back with targeted emails.

Retention 88

Retention Strategy Management Churn 88

User Pilot

APRIL 24, 2024

Use it to streamline the creation of emails, website copy, and app microcopy. They reduce email, chat, and phone call inquiries also. Unfortunately, creating videos is time and resource-intensive. This means you can easily create and refine your support resources, surveys, and microcopy, for example, in interactive walkthroughs.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

Intercom, Inc.

MAY 18, 2021

People have grown jaded by claims about “ email, reinvented ”, “ project management, reinvented ”, and the like. And the results speak for themselves: the reported business benefits of conversational support include improved customer retention, increased business efficiency, enhanced customer satisfaction, and so much more.

Scale 210

Scale Business Consulting Leadership 210

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Re-engage inactive cohorts with customer retention emails. Use the information to anticipate customer service needs and create help resources beforehand.

Churn 93

Churn SaaS Payments Payment Solutions Payments 93

User Pilot

APRIL 9, 2024

Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Reducing time to value is essential for user retention and product adoption. In addition, you can further support your users via the resource center. Resource center settings in Userpilot.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JANUARY 8, 2024

Send a welcome email to introduce your product, offering, and brand. Use an in-app banner in place of a verification email with a call-to-action to help users get started. Use win-back emails to reengage inactive users. Retention increases customer lifetime value (CLV) and boosts revenue.

Onboarding 52

Onboarding SaaS Branding Customer Lifetime Value 52

Totango

SEPTEMBER 22, 2023

.” — Alistair Rennie, CEO, Totango The next generation of customer success It’s not lost on any business or C-suite leader that in today’s difficult environment driving consistent growth is hard; acquiring new customers is expensive; and securing retention is key. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Enterprise 113

Enterprise Revenue Scale Innovation 113

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. For example, when your customer’s activity pattern indicates that adopting a new product feature would help them derive more value from your product, this can trigger an email with a tutorial link to be sent to them. Continuous Education.

Education 95

Education Onboarding Communication Retention 95

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Support Enablement?

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

APRIL 7, 2024

To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. You can do it by providing users with on-demand self-service support, for example, through a resource center. You won’t be able to reach them with an in-app survey , so send an email survey instead.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. You can use customer data to ensure emails get seen by your customer.

Data 94

Data Strategy Marketing Software Review 94

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. What is customer loyalty?

Retention 93

Retention SaaS Customer Lifetime Value Education 93

User Pilot

JANUARY 8, 2024

The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Spring to action once you’ve started gathering lead data—nurture leads with targeted follow-up emails, providing additional value and guiding them through the conversion funnel.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. Improves customer retention. Promote a new add-on with email marketing campaigns. Metrics to track your cross-selling efforts: Account renewals, retention rate, and customer lifetime value.

Strategy 87

Strategy Customer Lifetime Value SaaS Business 87

User Pilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. Increase retention. Sending an automated email with relevant content based on user behavior How do you implement it? How does it help?

Product Marketing 94

Product Marketing Marketing Churn Customer Lifetime Value 94

User Pilot

FEBRUARY 13, 2024

Contextual email marketing isn’t just about sending emails—it’s about delivering the right message at the right time and relevant to the user’s behaviors. But how can you implement the right email marketing strategy to drive product engagement in SaaS businesses?

Marketing 52

Marketing Engagement Software Review Onboarding 52

User Pilot

SEPTEMBER 25, 2023

Email marketing – lead generation campaigns and email sequences to capture and convert leads into customers. User training resources – video tutorials , knowledge base modules, and webinars to help users make the most of your product. A/B testing – to optimize the performance of the in-app experiences.

Acquisition 100

Acquisition AI Search Onboarding Churn 100

User Pilot

OCTOBER 5, 2023

Growth marketing automation isn’t the same as email marketing automation. The former is a broader concept that encompasses email marketing but also includes the automation of other tasks. Growth marketing automation is a broader concept that encompasses email marketing but also includes the automation of other tasks.

Scale 104

Scale Marketing Growth Marketing Payment Features 104

User Pilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. It focuses on customer retention , loyalty, and account expansion. That’s the theory. In practice, the funnels overlap a lot.

Social Media 95

Social Media Sales Funnel Acquisition Retention 95

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. For example, when your customer’s activity pattern indicates that adopting a new product feature would help them derive more value from your product, this can trigger an email with a tutorial link to be sent to them. Continuous Education.

Education 77

Education Onboarding Communication Retention 77

Subscription Flow

FEBRUARY 27, 2024

Certain Revenue Projection: This improves overall financial management by enabling strategic planning, expansion plans, and effective resource allocation. Pay Attention to Customer Retention: Keeping customers comes down to continuing to deliver value, not just billing them.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95