SaaStr

JULY 2, 2025

In Microsoft’s home state of Washington, software engineering was by far the largest single job category to receive layoff notices, making up more than 40% of the roughly 2,000 positions cut in the May round. These aren’t random cuts across the organization.

Technical Review 206

Technical Review AI VP of Engineering Azure 206

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization. Is it going to be Cost of Goods Sold Monetized, or Cost of Goods Sold Non-Monetized?

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

JULY 25, 2021

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Sales Hacker

MARCH 1, 2024

Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion. Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. On owned media, digital advertising was once the name of the game. What is it?

VP of Engineering 94

VP of Engineering Scale SaaS AI Search 94

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. “Our Renewal/Expansion Hero: Skykit. Boosting account renewals and expansions using data and automation.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. That includes: A global focus. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

ChurnZero

FEBRUARY 1, 2019

Chris Collins, Senior Vice President and Chief Customer Officer, Ellucian. As Senior Vice President and Chief Customer Officer, Chris Collins drives key initiatives that accelerate Customer Success across Ellucian’s portfolio and serves as a champion and advocate for customers at every step on their Ellucian journey.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

MARCH 31, 2023

The article cites Ben Childers , vice president of global client success at Engaging Networks who summed up the rationale nicely: “Organizations will be looking to their CS team to increase their net renewal rates as new business prospects are shaky at best. This isn’t merely a theory.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Baremetrics

APRIL 25, 2021

RESULTS Within just one month of using Baremetrics, Cancel Timeshare has saved hours of manual entry, recovered over $680 in failed payments, and supported their customer service goals. Their team uses Baremetrics to keep track of important business metrics like MRR , stay on top of failed payments, and organize customer information.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

FastSpring

JUNE 19, 2019

Looker CEO and President, Frank Bien , said data has become the new application for digital companies. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. The main offenders?

Payment Methods 104

Payment Methods Trends Payments Payment Services 104

Chart Mogul

MARCH 10, 2023

Esben Friis-Jensen, Co-Founder at Userflow , Nicholas Mills, President at Pitch , and Seth DeHart, Advisor at PointNine , joined our panel discussion hosted by Sara Archer, VP of Sales at ChartMogul. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

Valuize Consulting

NOVEMBER 9, 2021

In my experience, somewhere between 6-8% of budget resources should be dedicated to the future,” shares Jake Sorofman, former President at MetaCX and current Chief Marketing Officer at Visier Inc. Sound familiar? Q: How much time and budget should a revenue organization dedicate to innovation and transformation? That’s a tricky question.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. It should actually be the guiding light for most subscription software businesses. “We want to create more value than we capture.”*. Align Revenue To The Value You Create.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” has been expressed by senior management and members of other groups within SaaS organizations. Q&A Recap.

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

User Pilot

AUGUST 30, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. Without further ado, let’s get into it! What does a customer engagement manager do?

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. They oversee projects, ensure client satisfaction, and work to build strong, lasting relationships.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

Navint

JANUARY 21, 2019

Navint Partners , a management consulting firm offering end-to-end strategic, operational, and technological delivery capabilities focused on Lead to Renewal success, today announced the addition of Sean Joyce as senior vice president of recurring revenue technologies. Sean will be based out of the Chicago office.

VP of Engineering 40

VP of Engineering Consulting Acquisition Technology 40

ChurnZero

MAY 8, 2020

Are you optimistic or pessimistic about the future of Customer Success as a permanent part of subscription businesses? Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. If you missed the webinar, you can watch it on-demand.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Chargify

APRIL 23, 2019

Securing angel/seed money. **We The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Finding channel/market fit.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

ProfitWell

SEPTEMBER 23, 2019

Your Daily Top Subscription News. Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Strong year-over-year growth in new customer acquisitions and client renewals. Lookiero is the Euro Stitch Fix.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Payment Features 45

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. Let’s get started! It’s a must-read for anyone serious about understanding the field.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. As global, multibillion-dollar software and computing infrastructure companies transition to subscription-based models, they must work with their extensive channel partner networks to enable and deliver Customer Success to end customers. And that they did.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

SmartKarrot

OCTOBER 6, 2022

Role: VP of Customer Success (Remote) Location: Remote, Arlington, VA, US Organization: PeopleGrove As a VP of Customer Success, you will hire, onboard, retain, and develop a world-class remote customer success team. Support new product launches by training and onboarding new Global Business Services delivery engineers.

VP of Engineering 19

VP of Engineering Customer Success Sales Hiring Benchmarks 19

User Pilot

AUGUST 19, 2024

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It offers insights into how to build a sustainable subscription business and keep customers engaged over time. Let’s get started!

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

JUNE 26, 2024

They work with other teams across departments (UX designers, engineers, and stakeholders) in the entire life cycle of a product , ensuring the achievement of its goals. Their broad tasks are to develop and implement a marketing plan and give direction regarding a specific product. There is an abundance of tools for product marketing managers.

Product Marketing 40

Product Marketing Management VP of Engineering Marketing 40

SaaStr

JULY 23, 2021

Carla Erlick Senior Vice President, ISV Channel @Paysafe. Suzanne Xie, Head of Invoicing @ Stripe. Todd Janzen, Global Vice President of Q Branch @Salesforce. Rhonda SekaBuehler Senior Vice President of Global Sales Engineering @WalkMe. Deborah Preston VP, Client Success @Verifone.

VP of Engineering 284

VP of Engineering New CTO CTO Hire Sales Hiring 284

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Outsourced Development 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

SaaStr

MAY 29, 2021

Announcer : Want to know who has sold over a billion dollars in subscription products? Welcome back second time SaaStr annual speaker, and executive vice president of RPX Corporation, Mallun Yen. I was one of the first of several founding engineers. Ultimately, I became Vice President of Engineering at WebEx.

VP of Engineering 337

VP of Engineering Sales Hiring Banking Engineering 337

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. We kicked the idea around and launched Working Planet two weeks later.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Alexander Theuma.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Episode 583 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Before we get there to this week, super interesting time this week. So much talk about doom and gloom. So much talk about downturn.

Scale 272

Scale Sales Hiring Scaling VP of Engineering 272