OpenView Labs

APRIL 3, 2019

The researchers blame “premature scaling” as the root cause, pointing out that 70% of startups in the study scaled before they were ready and that startup founders substantially underestimate how long it takes to validate their market. It’s no wonder that the startup community obsesses over finding product-market fit.

Product Marketing 63

Product Marketing Pricing Scale Marketing 63

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

Chart Mogul

JUNE 24, 2021

Though it might be hard to quantify, it’s also possible that customizing a sales page to a person’s location could feel more personal. For subscription apps like Headspace , a global audience is part of their growth ambition. Your finance team needs to manage multi-currency invoices.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

SaaStr

JANUARY 24, 2024

Sales reps were hosting 4-6 calls daily but most of these calls were early demos or top-of-funnel discovery calls Sales was closing really small deals on one end while talking to really large companies with hundreds of thousands of people on the other. Define your ICP as early as you can and segment your sales team accordingly.

Scale 231

Scale Sales Hiring Scaling Revenue 231

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Cons: Companies often end up over/undercharging customers based on product usage. Sales-negotiated. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

SaaStr

JULY 30, 2023

MarTech stack and budget (always be on the lookout for cutting-edge platforms) A growth mindset Scalable, Low CAC Growth Strategies “One example that works well for sales-led SaaS businesses is outbound,” says Cabane. The role of marketing teams is to succeed, ideally 100% of the time. You need to focus on product first.

Scale 207

Scale Sales Hiring AI Banking 207

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Do your research.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

SaaStr

FEBRUARY 14, 2023

Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. Incremental sales cost nothing and should have high gross profit margins in the 70-80% range, which is entirely unlike other types of businesses like services that bring in around 40-50%.

Metrics 214

Metrics Marketing SaaS SMB 214

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. For both of you, subscription is a smaller-to-no piece of the story. It’s a transaction business.

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

SaaStr

APRIL 14, 2023

When building a product, organizations are solving a specific need. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. Many customers in SE Asia are budget-based versus subscription-based. That’s a mistake. Absolutely.

Development Team Review 224

Development Team Review Technical Review Underperforming Technical Team SMB 224

Sales Hacker

MARCH 1, 2024

A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Consider the overnight success of a celebrity-owned product. Because they’ve already established their brand, audience, and distribution , launching a product to their supporters garners immediate sales.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

The Angel VC

SEPTEMBER 16, 2013

The next logical step is sales, and so I want to write about what you can do to convert as many of those leads into paying customers. The next logical step is sales, and so I want to write about what you can do to convert as many of those leads into paying customers. Don't worry about scalability yet.

Scale 153

Scale Sales Hiring Startup Sales 153

SaaStr

JANUARY 7, 2021

In this episode, David Skok , General Partner @ Matrix Partners , uncovers the crucial step missing when it comes to finding product-market fit for B2B companies, how to set-up your sales team for success early on, and what metrics really matter when it comes to a payback period.

Scale 249

Scale Sales Hiring Scaling B2B 249

SaaStr

NOVEMBER 2, 2019

And so I’m so thrilled to welcome back Krish Subramanian, founder and CEO at Chargebee, the startup that lets you go beyond payment, billing, and recurring invoices to delivering subscription experiences that wow and what they’re doing now in the world of rev ops, trust me, it’s pretty mind blowing.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Chart Mogul

JUNE 24, 2021

Though it might be hard to quantify, it’s also possible that customizing a sales page to a person’s location could feel more personal. For subscription apps like Headspace , a global audience is part of their growth ambition. Your finance team needs to manage multi-currency invoices.

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

Neil Patel

MARCH 1, 2021

One solution to this problem may be productized services. The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. What Are Productized Services For? Marketing/B2B Solutions.

Scale 141

Scale Payment Features Consulting Pricing 141

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Kellblog

JULY 8, 2020

” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times. Thinking that your first VP of Sales will take you from $0 to $100M. Expecting the sales leader to figure out positioning and pricing. Ignoring churn greater than 15%.

Sales Hiring 139

Sales Hiring Startup Software Review Enterprise 139

User Pilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 94

Software Review Outsourcing Services SaaS Sales Hiring 94

User Pilot

APRIL 29, 2024

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. Loyalty segmentation survey questions How long have you been using our product?

Payment Solutions 85

Payment Solutions SaaS Payments Payment Methods Payments 85

SaaStr

MARCH 20, 2020

As for Rachel, prior to joining Pilot, she saw the hyper-growth of Slack firsthand enjoying a couple of different roles including Head of Growth Marketing and then also Head of Self Service and Platform Marketing. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences.

SMB 180

SMB Scale Startup Marketplace as a Service 180

User Pilot

OCTOBER 5, 2023

Stakeholders across the organization, including marketing , sales, product managers , customer success teams, finance, and senior leaders , monitor the CAC payback metric to optimize strategies and inform decision-making. Monthly Recurring Revenue (MRR) – for example from subscriptions.

SaaS Payments 96

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 96

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Growth Stage – Scaling the Business, and . Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Chart Mogul

SEPTEMBER 6, 2023

Questions like: Which marketing channel brings in the most MRR? How does my PLG motion compare to Sales-led in terms of revenue or retention? Anyone can use segmentation in ChartMogul to analyze subscription data without needing a background in business intelligence, SQL, or direct access to data. Which plan?

Revenue 52

Revenue Churn Pricing Operational efficiency. 52

User Pilot

MARCH 15, 2022

It covers everything from who your potential customer or target market is, where they are, the best marketing efforts and sales strategy to reach them, your positioning tactics, pricing strategy, and more. GTM strategy ensures that when you launch your product, it fits the user’s needs so the product-market fit is solved.

Strategy 82

Strategy Marketing SaaS Customer Lifetime Value 82

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. High retention is a strong indication of product-market fit. Retention improves after you find product-market fit; it can go up to 78% when your business reaches $1m and later $3m in ARR.

Retention 90

Retention Metrics Benchmarks SaaS 90

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? Should one hire sales reps 2×2? How does Andy think about hiring sales reps from adjacent companies and industries? How does Andy think about minimizing and optimising sales ramp times? It was a subscription based model. Help me out here.

Sales Hiring 200

Sales Hiring Scale Leadership Sales Enablement 200

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. EXAMPLE: A customer moves into the ‘Won’ stage of our sales pipeline. Automate these 5 processes to boost customer retention.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

User Pilot

FEBRUARY 28, 2023

Customer experience feedback focuses on user interactions with your product. Product Market Fit (PMF) surveys help teams evaluate product viability. Bug reports are essential for improving the technical soundness of your product. That’s how you achieve product-market fit.

Scale 83

Scale Management Technical Review Onboarding 83

User Pilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. The average Product Manager makes $111,208 per year, according to Glassdoor. Average salary: $46,035/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

Unbounce

FEBRUARY 9, 2022

Stripe : Unbounce’s Stripe app will help you run sales campaigns and create high-converting, payment-enabled landing pages showcasing your products, services, and subscriptions. When you add the Stripe app to your Unbounce landing page, you create a smooth checkout experience and can earn/generate more sales.

Payment Solutions 132

Payment Solutions Business Payments Payment Services 132

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. But if done poorly, the customer loses motivation to use the product. Why are Sales to CS handoffs a tricky stage?

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Buffer Resources

FEBRUARY 28, 2024

These could range from achieving a steady monthly income that covers your living expenses, funding your next project, or reaching a certain number of sales or subscribers. Customize your subscription offerings by tailoring content and experiences to match the interests and preferences of your subscriber base.

Pricing 94

Pricing Social Media Consulting Branding 94

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Strategy 91

Strategy Marketing Scale Software Review 91

ChurnZero

NOVEMBER 4, 2022

When CSMs pass off renewal and expansion opportunities to sales, they rob themselves of the rewards that they’ve rightfully earned helping customers succeed. “I I wish more CSMs would look at sales as a value-add activity,” says Chris, “because we would have much more successful CSMs with that mindset.”. Learn from three SaaS CEOs.

Customer Success 98

Customer Success Scale SaaS Finance 98

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal: Let’s switch topics to sales. Jyoti Bansal, Founder and CEO of harness.io

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

User Pilot

FEBRUARY 25, 2024

Pricing and billing friction – when customers don’t understand the pricing structure or find it difficult to cancel their subscription. Scalability friction – when it’s difficult to upgrade or scale the product to accommodate growing customer needs. Reducing friction fosters product and brand loyalty.

Scale 83

Scale SaaS Onboarding Engagement 83