SaaStr

MARCH 1, 2024

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. In the application layer for startups, many face challenges that boil down to retention.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. 28% of companies are looking to outsource to cut costs. PST, to unveil the data behind effective scaling. Sign up HERE!

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

Incredo

JULY 8, 2019

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.”. Digital marketing agencies usually write about what a company will receive after partnering with them or why a company should choose their services over another agency’s services. Let’s dive in! #1

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . NewVoiceMedia (now Vonage) estimates businesses lose $62 billion every year as the result of bad customer service. The evolution of customer support.

Outsourcing Services 254

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 254

Neil Patel

AUGUST 31, 2020

We’re going to look at seven of the top VPN Services, explaining the pros and cons of each service. Our 7 Picks For Best VPN Services: Perimeter 81 NordVPN Teams ExpressVPN VyprVPN SurfShark Mullvad TunnelBear. How to Choose the Best VPN Service for You. You have privacy and data security.

Outsourcing Services 144

Outsourcing Services Payment Services Payment Methods Technical Review 144

CustomerSuccessBox

SEPTEMBER 15, 2021

You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. This means businesses have to find new ways to improve retention and reduce churn. Retention begins at onboarding.

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

Payrix

JULY 17, 2024

Gain greater control of the customer experience Historically, software companies outsourced payments, which gave them very little say in the experience their users had once they moved from the software interface into the payment environment of a third party. Finding a partner that can guide you along the way will be key to your success.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

FastSpring

NOVEMBER 4, 2021

We heard a wide variety of responses, such as: Using an AVS (Address Verification Service) Tokenization Stacking payment gateways Using encrypted payments. You can also opt for a service with a fraud protection managed services solution to monitor fraud on your behalf. Outsource Payment Forms. Use Payment Tokenization.

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

User Pilot

DECEMBER 18, 2024

UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. Retention analysis : Analyze user behavior to understand why they abandon your product and identify strategies for reducing churn. UX analytics tools worth considering. What is UX analytics? What are UX metrics?

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

Neil Patel

APRIL 20, 2021

To learn how to get the contribution margin ratio, you subtract the variable costs of producing a product or service from the overall sale price of the product or service. Turns out one of the agencies you outsource to overseas increased their rates, and it’s cutting into your bottom line. The same applies to services.

Outsourcing Services 128

Outsourcing Services Business Underperforming Technical Team Outsourced Development 128

Intercom, Inc.

JULY 10, 2019

Giving your customers fast, personal support is essential to customer retention , transforms customers into advocates for your business and delivers a competitive advantage. Increase self-service with Articles Pro – a multilingual knowledge base. These days, great customer support isn’t a nice to have – it’s table stakes.

Outsourcing Services 150

Outsourcing Services Scaling Branding Customer Support 150

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. That’s how you build your core model.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

Andreessen Horowitz

OCTOBER 4, 2023

How does the company underwrite and service assets? Does the company self-service or is it reliant on any third-parties or other vendors? What partners or licenses are required? asset pricing, factors that go into deciding yields, flow of funds, debt servicing, key vendors (i.e.,

Outsourcing Services 129

Outsourcing Services Software Review Scale Banking 129

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. Dedicated Partner. A digital marketing agency is different in that they work with you as a partner.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Trint

JANUARY 28, 2021

If you’re outsourcing your sensitive transcription to a human transcription service, that’s a huge risk, especially considering human error is the leading cause of data breaches. When it comes to data privacy laws like the GDPR , compliance is not optional and that extends to any third-party organizations that you work with.

Outsourcing Services 130

Outsourcing Services Data Artificial Intelligence Scale 130

ProfitWell

JULY 22, 2020

Rather than leaving the work of dealing with consumers and how your products are displayed to vendors, you can handle it and build your brand's image. Create a proactive retention process. This is why it's crucial to have a customer retention program. Reach out to ProfitWell today for subscription growth services.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

User Pilot

JUNE 30, 2023

Decide if you’re going to outsource the localization project or do it in-house. Engaging local experts and partners can help ensure accurate translation and avoid cultural blunders. This translates into greater customer loyalty and potentially higher retention. Next, decide which content to prioritize. And they cost more.

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payment Methods 98

Neil Patel

JUNE 29, 2021

A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. Retention is your effort to keep the customers you already have rather than going through the vicious cycle of constantly needing to acquire new ones. Turbotax: Free, Free, Free. How do you manage customer acquisition?

Acquisition 139

Acquisition Outsourcing Services Social Media Scale 139

User Pilot

OCTOBER 26, 2023

When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. SaaS vendors handle these aspects for you – you just pay the subscription fees.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

Payrix

JULY 23, 2024

This engaging conversation provides valuable insights into the evolving landscape, with Ian and Renn tackling important questions, like: What are the benefits of implementing a PayFac-as-a-service model? By bringing payments in-house, Inktavo enhanced its ability to offer a seamless and cohesive service to its customers.

Payments 100

Payments Payment Solutions Finance Payment Services 100

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Neil Patel

DECEMBER 29, 2021

When you sync your show to the Google Podcasts Manager, you’ll get insights on: Audience retention: What percentage of your show is listened to? While most podcast hosts give information on the number of downloads or retention, you may not be able to get more detailed information. Podtrac’s analytics services are free.

Management 123

Management Outsourcing Services Outsourced Development Retention 123

Subscription Flow

MAY 16, 2024

Though CardConnect never publicly came clean on why they had discontinued this service which seemed to be a win-win for all actors involved, there have been speculations as to why they may have done this. 3) Outsourcing the Job to Better Third-party Software This is where CardPointe’s seamless integration capabilities come in.

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

Sales Hacker

SEPTEMBER 24, 2022

For your team, this step is about making your prospects realize they need your products or service. Action: The prospect takes action — either purchasing your product, postponing their decision, or opting out and going with another vendor. The last email should reinforce the value of your product or service.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Neil Patel

JANUARY 3, 2022

Information like competitors, customer relationships, buying points, selling points, and best-selling products/services are all important. It depends entirely on how much you do yourself and what you outsource. This increases client retention over time and generally improves your company’s ROI. Align With the Sales Team.

Scale 136

Scale Marketing Outsourcing Services Social Media 136

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Rachel now leads marketing at Notion.

Outsourcing Services 216

Outsourcing Services Sales Hiring CTO Hire Acquisition 216

User Pilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Improve customer communication by training your customer service team. User retention. Customer communication skills are a cornerstone of any business.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. The same product, service, and price point could lead to two completely different experiences based on how expectations are set. What does it mean to you? How do you define it?

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

Panintelligence

FEBRUARY 7, 2024

Fintech SaaS success is won or lost based on the quality of the experience you deliver to customers, partners, and employees. As Mike says; “There's starting to be a shift in financial services, with more organizations going for commercial, off-the-shelf products that they can then configure themselves. But there's a problem.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

SaaStr

OCTOBER 22, 2019

So it’s a neat opportunity for them to get access to the tools and services that previously were unavailable to them. The leading purchases are going to be cloud based systems, things like CRM, collaborative technologies, communications, outsourcing, and the question is how can you capture the lion’s share of this market?

Payment Methods 117

Payment Methods Outsourcing Services SaaS Payments Business 117

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. Why do SaaS companies face challenges?

Software Review 98

Software Review Outsourcing Services Sales Hiring SaaS 98

Baremetrics

NOVEMBER 9, 2021

of purchases over 12 months) X (Retention time (in years)). If you’re using PayPal, we recommend switching to another service like Payoneer. Subscriptions on PayPal are non-transferable, so you’d have to switch over to another service. While offering annual plans can help with retention, investors prefer seeing MRR over ARR.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

OCTOBER 26, 2023

Combining self-service support with full-service support allows users to overcome even the most complex issues. Gamification is a PLG strategy that keeps users engaged and increases user retention. In PLG , the role of sales teams is reduced as well because a lot of the conversions happen via self-service channels.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. The data collected is used to build custom reports and measure user engagement and retention.

Retention 56

Retention Pricing Payment Methods SaaS Payments 56

ProfitWell

AUGUST 20, 2020

To be truly culty, a company has to exist in service of something deeper than luxury. Roam is a small team of engineers and their power-users act as an outsourced marketing and community function. While their acquisition volume might be lower than some competitors and other hot software companies, their retention numbers will flourish.

Outsourcing Services 91

Outsourcing Services Outsourced Development Software Review Technical Review 91

OpenView Labs

JUNE 13, 2019

And providing exceptional customer service can increase your CLV as well, creating a positive feedback loop that will benefit your company for years to come. Customer success drives customer retention. The higher the quality of your service, the more loyal your customers will become. Customer success drives customer spending.

Customer Lifetime Value 64

Customer Lifetime Value Outsourcing Services Investment Acquisition 64