Tom Tunguz

AUGUST 28, 2021

Should you price your SaaS per seat or per use? The first thing to state is that massive companies have been built using both pricing structures: Salesforce and Adobe bill per seat while Snowflake and Twilio charge per use. When to use per seat pricing. Would they switch if the pricing weren’t predictable?

Pricing 279

Pricing Strategy Startup Scale 279

SaaStr

FEBRUARY 10, 2025

This inefficiency stemmed from the high costs associated with maintaining sales development representatives (SDRs), customer success managers (CSMs), and account executives. Strategic Reset The transformation began with a fundamental strategic reset: The company dramatically revised its pricing strategy, reducing ACVs from $10,000 to $1,000.

Scale 165

Scale Scaling Outsourced Development Sales 165

SaaStr

MAY 9, 2025

Then they raised prices. To fully rebuild trust, they need to: Maintain this new momentum with regular meaningful updates Improve their core platform stability issues Revamp their customer support processes Demonstrate they’ve truly changed their approach to product development But we’re back. Performance issues multiplied.

Social Media 179

Social Media Outsourced Development Interviewing Retention 179

TechEmpower SaaS

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. It also facilitates rapid prototyping, allowing for quicker iterations and thus shorter development cycles.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Outsourced Development 214

Outsourced Development Underperforming Technical Team Development Part-Time VPE 214

Neil Patel

OCTOBER 20, 2020

The best HR outsourcing services exist to make your life easier. How to choose the best HR outsourcing service for you. There are countless different HR outsourcing services to choose from. As such, different HR outsourcing companies specialize in different things and offer services targeted to a specific type of customer.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Neil Patel

OCTOBER 13, 2020

But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. You could even outsource by shipping a business process like manufacturing overseas. Understand Why You Want to Outsource. Make a List of Common Tasks.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

SaaStr

DECEMBER 16, 2022

Dynamic pricing: Increase pricing periodically until you meet friction. If you don’t experience friction, your product is not priced high enough. Rippling found success with dramatic price increases. If you increase pricing by 30% and acquire the same number of customers, you’ve just increased sales by 30%.” .

Outsourcing Services 287

Outsourcing Services Scale Sales Hiring Outsourced Development 287

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. The Year of the Price Hike In 2023, companies face a hard reality –– SaaS prices are rising. Why are SaaS Prices Increasing? weakest link.

VP of Engineering 298

VP of Engineering Trends Cybersecurity Sales Hiring 298

Tom Tunguz

MAY 15, 2022

The company likely needs 1-2 quarters to develop a product and then 2 quarters to book business. Minimize burn to lengthen runway and develop both the product and go-to-market efficiently. Will buyers slow processes, exert greater pressure on pricing, or look to opt out of contracts? This is the hardest place to be.

Startup 355

Startup Outsourced Development Scale Banking 355

SaaStr

MAY 25, 2020

In your pricing. In your contracts. “Help people buy how they want to buy and be as transparent as you can with pricing ” – Ken Edwards, Sales leader, Uberflip. “Flat pricing for paid pilots” — CEO & Co-founder, ToneDen. “E contract” — Julie Grieve, CEO CritonHQ.

Sales Hiring 344

Sales Hiring Sales Outsourced Development Technical Review 344

SaaStr

DECEMBER 27, 2020

New consumption pricing model has increased revenue 15% where rolled out. Done right, this sort of anti-SaaS pricing model can lead to significantly more revenue. It can be a bit scary to move from fixed contracts. If New Relic makes this work, it will be a great case study. This is a big deal in B2D/API companies.

Scale 342

Scale Outsourced Development SMB Cloud 342

Clouded Judgement

AUGUST 16, 2024

Today, IT budgets are roughly broken down into: ~50% headcount / personnel, ~25% software, ~15% hardware, and ~10% outsourcing / consultants. As software grows as a percentage, I think we see headcount / outsourcing shrinking. Let’s discuss why this matters. Consider a hypothetical budget scenario.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

SaaStr

JUNE 21, 2024

1: Don’t Outsource Recruiting Founders and sales leaders often ask Sam, “Which external recruiting firm do you recommend for sourcing and hiring sales leaders, AEs, or whatever the hire-of-the-day is?” So much effort goes into developing a product for a new product launch. They were everywhere on social that day.

Sales Recruiting 296

Sales Recruiting Sales Hiring Scale Outsourced Development 296

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? It depends on the length of the contract, if there’s a contract. We look at annual churn, given the nature of those businesses that have annual or multi annual contracts with much bigger price items and tickets.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

MARCH 30, 2023

RapidAPI is the world’s largest API Hub where millions of developers find and connect to tens of thousands of public APIs. We’re a team of developers, building for developers, based in San Francisco, Tel Aviv, Tallinn, Berlin, and remote locations around the world. Vertice is a tech-enabled SaaS purchasing platform.

Outsourced Development 276

Outsourced Development Acquisition B2B Technology 276

Tom Tunguz

MAY 5, 2022

Public markets do impact startup fortunes, but only inasmuch as the prices at which venture rounds clear. Rather than reading these reports, startups ought to perk up their ears to the echoes of budget contraction within their customer bases. Pricing power warning signs take many forms including. slowing sales cycles.

Outsourced Development 302

Outsourced Development Forecasting Startup Acquisition 302

SaaStr

OCTOBER 14, 2021

And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. We’re getting used to seeing these super-high NRR numbers from the top developer-focused leaders, in many cases because utility pricing often encourages it (see also Datadog, Twilio, etc).

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

Tom Tunguz

MARCH 24, 2020

We already do this today for software with contract values at $50k. But the US has the potential to increase grocery delivery 5x if we look to other developed nations as a proxy for long-term adoption. Could we do it at $500k or $5M? Video might quicken the de-urbanization of the US. Entertainment is changing.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

FEBRUARY 7, 2023

Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why? The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies.

VP of Engineering 298

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 298

USIO

JUNE 28, 2024

Competitive Rates and Flexible Contracts: Benefit from Usio competitive pricing and avoid long-term commitments. to empower their users with a secure and efficient payment solution,” said Chris Ross, Director, Partner Development at Usio. Learn more at [link] Contact: Chris Ross – Usio Director of Partner Development E.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

SaaStr

MAY 27, 2021

And the small the price per month, the more practical is it to put it on a credit card. The folks that care about price will take it. The folks that care about price will take it. For larger customers, make annual contracts the default, once you’ve gotten a few under your belt. Better to just close them.

Payment Features 251

Payment Features Outsourced Development Scale Payment Services 251

Clouded Judgement

JULY 16, 2024

As far as an expected timeline - yesterday the company filed an amended S-1 with a $17 - $19 price range (more on that in a minute). Our platform’s extensible architecture also enables customers to rapidly adopt and develop new solutions that meet the unique and continually evolving needs of their business. NTM revenue multiple.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

SaaStr

MARCH 24, 2021

Craft a proposal to share with decision-makers, which typically includes the value proposition, price information, terms, and conditions. Contracting. If the prospect accepts, they sign a contract and the deal is won. 5 tips for developing a sales process for your startup.

Sales Hiring 321

Sales Hiring Startup Sales Outsourced Development 321

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. Another common pitfall to watch out for is executive recruiters sending along candidates who are out of your price range. A good recruiter is worth it.

Sales Recruiting 298

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 298

SaaStr

MAY 4, 2022

As your business grows in complexity, these drags on your infrastructure can impact your product development. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Experiment with pricing and packaging. What are some of the major drivers of this growth? Key takeaways.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

SEPTEMBER 12, 2023

But Not Lower Prices, Usually. SaaS prices are not usually lower due to competition from developing countries. While Zoho initially charged lower prices from India, as they grew they normalized their prices. Overall though, SaaS prices have not come down significantly over time. Long-Term Contracts 8.

Sales Hiring 289

Sales Hiring Technical Advisors Compensation Outsourced Development 289

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

Tom Tunguz

MAY 1, 2023

Conversations about contracts & pricing are kicked down the road until the customer sees value & the path to capture it. AEs, experts in closing contracts, often focus on reducing sales cycle & maximizing contract value - which aligns with their incentives & compensation plan.

Scale 212

Scale Engineering Outsourced Development Sales 212

Tom Tunguz

SEPTEMBER 17, 2022

For example, quantifying the number of active wallets, the population of active developers, & other dynamics within the ecosystem. Trading volumes are down 60% which is mostly driven by asset price reductions. Roughly 5,000 developers push code to web3 every week, down 20% from the beginning of the year.

Data 279

Data Blockchain Software Review Outsourced Development 279

Stax

MAY 13, 2025

Fee structures matter; understand the differences between interchange plus, flat rate, tiered, and subscription pricing to find the most transparent and cost-effective option. Types of payment processing fee structures Interchange plus Interchange plus pricing is one of the most transparent and cost-effective fee structures.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

User Pilot

FEBRUARY 19, 2025

But Pendos pricing structure tells a different story. Or is there a more practical alternative that offers the same price advantage with more flexibility? Or is there a more practical alternative that offers the same price advantage with more flexibility? Pendos pricing is far from budget-friendly. Opaque pricing.

Pricing 52

Pricing Outsourced Development Scale Software Review 52

SaaStr

MARCH 1, 2024

We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. At Base10, they expect to see the speed of development and deployment accelerate so dramatically that it will make our heads spin. The automations are an add-on, priced at 50% of core offerings.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

SaaStr

MAY 12, 2019

5+ learnings for founders: Developers control a lot of spend today. Customers than typically move to more fixed contracts once they exceed minimum commits. Yes, Fastly is a developer-focused platform with $100k+ price points. Even developer-focused products don’t sell themselves, folks. Make it easy, folks!

Outsourced Development 259

Outsourced Development AWS Retention Enterprise 259

SaaStr

SEPTEMBER 11, 2024

The PLG principles that are foundational to Lucid were defined, but what these customers needed was: An easy, fast path to user value Simple pricing and seamless expansion Widespread discoverability Lucid employs a freemium model, converting users to paid plans early on. Customers still needed simple pricing and seamless expansion.

Scale 312

Scale Scaling Sales Hiring compliance 312

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model.

Scale 264

Scale Payments SaaS Payments Payment Services 264

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218