SaaStr

JULY 5, 2025

Veeva is the dominant cloud software provider for life sciences – serving pharmaceutical, biotech, and medical device companies with mission-critical applications for drug development, clinical trials, regulatory compliance, and commercial operations. I was a software developer, product person. That was my plan.”

Underperforming Technical Team 238

Underperforming Technical Team Sales Hiring compliance Outsourced Development 238

SaaStr

JULY 11, 2025

With every major development platform—from GitHub Copilot to Cursor to Replit—adopting Claude as their preferred or default model, Anthropic has captured the enterprise developer market that pays premium rates for AI capabilities.

ChatGPT 226

ChatGPT Artificial Intelligence Outsourced Development AI 226

SaaStr

JANUARY 23, 2025

Look for an innovative enterprise customer who: Is willing to be a development partner Has clear needs you can solve today Will give you access to testing environments Can help shape your roadmap The goal isn’t to build custom features – it’s to deeply understand enterprise requirements and bake them into your core product.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

JUNE 23, 2025

✨ Lemkin (@jasonlk) June 23, 2025 The $10M-$100M ARR Sprint: How Replit Became the Fastest-Growing “Vibe Coding” App (Or One Of The Fastest) A deep-dive into the AI development platform wars and why Replit’s 10x growth in 5.5 And allowing more experienced developer to ship far, far faster.

Software Review 212

Software Review AI Technical Review Venture Capital 212

SaaStr

JULY 9, 2025

The B2B Parallel : Like the best B2B companies, NVIDIA created switching costs through their software stack (drivers, development tools, APIs). Once developers learned CUDA and game studios optimized for GeForce, moving to competitors became painful. Key Lesson : Don’t just solve the immediate problem.

SaaS Payments 208

SaaS Payments Payment Solutions Payments Payment Services 208

SaaStr

MAY 27, 2025

International Developer Talent Is Reshaping SaaS Economics The Surprise : About 60% of companies already outsource app development , and India is expected to overtake the US in number of developers by 2030. US developer salaries are showing signs of weakening.

Outsourcing Services 173

Outsourcing Services Venture Capital Outsourced Development Data 173

SaaStr

APRIL 28, 2025

The SaaStr AI is already one release away from being able to automatically send contracts for simple sponsorship deals rather than just connecting prospects with sales reps. Companies will need to develop clearer pricing tiers, transparent discount structures, and simplified proposals. The AI needs clear rules about what it can offer.

AI 243

AI Underperforming Technical Team Sales Technical Review 243

Clouded Judgement

JULY 25, 2025

The “old” default TAM logic goes like this: # developers × $20/month = market size. because Copilot started charging $20 / month / dev) Call it ~$7B globally (~30m developers x $20 x 12 months). A contract review tool that quietly has lawyers behind the scenes. Take AI code editors like Cursor or Claude Code.

Cloud 167

Cloud Software Review Underperforming Technical Team Scale 167

SaaStr

JUNE 14, 2025

When a development team switches to an AI-powered coding assistant, they’re not just adding a new tool—they’re often reducing their dependency on multiple legacy SaaS platforms. The Cursor Example: This company is generating significant revenue by fundamentally reimagining how developers work.

AI 259

AI Cloud Software Review Underperforming Technical Team 259

SaaStr

APRIL 6, 2025

4 Unexpected Learnings from Databricks’ Sales Growth Machine Calendar scraping reveals top performers spend disproportionate time on new prospects – Databricks uses calendar data to track how their best AEs allocate time, discovering that overachievers focus on prospect development over existing accounts.

Scale 200

Scale Sales Hiring Sales Outsourced Development 200

SaaStr

JUNE 25, 2025

Company Snapshot: Founded : January 2014 (11 years) Current ARR : $1.09B+ (Q1 FY2025) Growth Rate : 39% YoY ARR growth, 47% revenue growth NPS Score : 80 (exceptionally high for enterprise software) Net Revenue Retention : 133% (as of Jan 2024) Customers : 2,246 customers with $100K+ ARR contracts IPO : April 2024 on NYSE (RBRK) at $5.6B

Cybersecurity 256

Cybersecurity AI Scale CTO Hire 256

SaaStr

JULY 4, 2025

Customers who’ve stored documents for years can now ask complex queries like “Tell me everything where I have the wrong indemnity provision” or “What contracts I shouldn’t have signed.” ” This transforms static data into dynamic business intelligence. Takeaway : Audit your proprietary data assets.

AI 220

AI B2B ChatGPT Sales Hiring 220

SaaStr

JUNE 13, 2025

Capital Efficiency Creates Competitive Advantage The most successful companies in our dataset are raising less money, not more.

Enterprise 173

Enterprise AI Startup Benchmarks 173

SaaStr

MAY 9, 2025

To fully rebuild trust, they need to: Maintain this new momentum with regular meaningful updates Improve their core platform stability issues Revamp their customer support processes Demonstrate they’ve truly changed their approach to product development But we’re back. Six weeks later, they renewed with us instead.”

Social Media 173

Social Media Outsourced Development Interviewing Retention 173

SaaStr

JULY 12, 2025

” This approach gave them insights no amount of customer development interviews could provide. More importantly, customers on annual contracts used Vanta continuously rather than just for audit preparation, fundamentally changing how they thought about the product. Would you use it? Would you pay for it?”

Sales Hiring 184

Sales Hiring Software Review compliance Sales Recruiting 184

SaaStr

MARCH 23, 2025

Their product is generating an impressive 45% of developers’ code on average. Beyond their code assistant, they’ve developed Windsurf AI, an agentic IDE allowing non-technical users to build applications – accelerating productivity even further. The 5 Key Elements of Codeium’s GTM Scaling Playbook 1. .”

Sales Recruiting 240

Sales Recruiting Sales Hiring Scale AI 240

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software. Focus on the right metrics : Be transparent about your key metrics rather than relying on vanity numbers.

Technical Review 157

Technical Review Venture Capital Outsourced Development AI 157

SaaStr

JUNE 20, 2025

The Infrastructure Bypass Midmarket software companies are caught in a “pressure cooker” with fast-moving AI startups developing applications far more rapidly than traditional software companies on one side, and tech giants investing billions in proprietary AI tools on the other. Tap the link in bio to watch the full interview.

AI Search 289

AI Search Artificial Intelligence AI CTO Hire 289

SaaStr

JUNE 4, 2025

Your sales reps are drowning in tasks that have nothing to do with selling: Data entry and CRM hygiene Proposal generation and customization Meeting scheduling and follow-up coordination Lead qualification and research Activity logging and reporting Contract management and renewal tracking All necessary. All time-consuming.

Scale 254

Scale AI Underperforming Technical Team Sales 254

SaaStr

FEBRUARY 10, 2025

This inefficiency stemmed from the high costs associated with maintaining sales development representatives (SDRs), customer success managers (CSMs), and account executives. Apollo’s sales-led approach was proving unsustainable, spending one dollar to acquire just eighty cents of revenue.

Scale 161

Scale Scaling Outsourced Development Sales 161

ChurnZero

NOVEMBER 26, 2024

Develop and execute comprehensive onboarding and training programs tailored to the unique needs of mid-market and enterprise customers. Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements. Assist in negotiating contracts and renewals.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

JULY 14, 2025

higher average contract values than industry standard The exclusivity factor : When the world’s top B2B executives evaluate solutions, they turn to companies that demonstrate thought leadership within their trusted professional community. .” Stop settling for mixed audiences.

Scale 184

Scale Leadership AI Outsourced Development 184

BetterCloud

DECEMBER 2, 2024

From keeping all of your contracts organized to ensuring all of your data is secure, it’s nearly impossible to do it all in a spreadsheet. Challenge 4: Lack of understanding around software contracts As your SaaS stack grows, so will the number of software contracts you need to keep track of.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

Chart Mogul

JANUARY 9, 2025

The beginnings of a sales playbook Develop a place where you can store fungible assets that help you throughout the sales process. Only when you have developed a keen understanding of your customers needs can you earn the right to ask questions about their decision-making process.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

JULY 7, 2025

higher average contract values Why they choose SaaStr sponsors: When the world’s top SaaS executives need solutions, they turn to companies that demonstrate thought leadership in their trusted community. pic.twitter.com/8UDvVvMHPD — Jason ✨👾SaaStr.Ai✨

Scale 214

Scale Outsourced Development Leadership AI 214

Frontegg

JUNE 9, 2025

It allows organizations to outsource their authentication needs, reducing the burden of managing and maintaining this critical security component in-house. He has led initiatives at Ping Identity and DevNetwork to enhance developer tools, authentication processes, and user experiences. What Is Authentication as a Service?

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

Stax

MAY 13, 2025

Transparent contracts and customer support Hidden fees, long-term lock-ins, and vague terms can turn a payment processor into a liability. Look for providers that offer clear pricing, straightforward contracts, and responsive support. Ignoring integration costs and headaches.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

BetterCloud

JANUARY 15, 2025

Your company gets a contract that outlines SaaS security responsibilities. Contracts: What are key terms and conditions? Finally, contracts and vendor management functionality tracks SaaS vendor compliance certifications and expiration dates, as well key renewal dates to eliminate costly auto-renewals.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

FastSpring

JANUARY 9, 2025

How you can pursue these strategies to drive more profitability for your games, while developing a more meaningful relationship with your players. We work with big, wonderful mobile developers like Ninja Kiwi that make games like Bloons Tower Defense, folks like BoomBit, Hutch, and a bunch of other great developers and publishers.

Payments 164

Payments Mobile Payment Methods Revenue 164

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. You can work on developing cash flow forecasts and try to automate your billing and payment processes to smoothen this process and improve efficiency.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Chart Mogul

DECEMBER 5, 2024

Over time, sales and marketing teams across the industry have developed sales discovery frameworks that help to guide sales reps through structured conversations with the customer to decide whether they are a qualified prospect. We assign them a 50% win likelihood, and opportunities at this stage are in the Best Case forecast category.

Management 52

Management Sales Forecasting Outsourced Development 52

Totango

OCTOBER 14, 2024

Hit that, and you aren’t even really selling , you’re simply fielding contracts. When the company is focused on customer ROI, Marketing can develop campaigns around that ROI, and sales can qualify prospects based on their need for that return. A dated focus For years, getting to “product-market fit” was the holy grail.

Scale 71

Scale Marketing Finance Outsourced Development 71

ChurnZero

JANUARY 6, 2025

That will open the way for CSMs to focus, increasingly, on handling complex issues and developing strategic solutions for the largest clients. AI-powered chatbots and more sophisticated digital and automated CS motions will handle round-the-clock customer inquiries, and proactive provisioning of service based on the anticipation of need.

Trends 52

Trends Customer Success Scale SaaS 52

FastSpring

FEBRUARY 6, 2025

Google’s like, hey, where’s your offer from whatever recruiter, like maybe a contract recruiter. Like, I don’t know if they’re a developer and they’re, you know, coding in a specific language, you know, developer groups and meetups and things like this. this part of your strategy?

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

Stax

APRIL 15, 2025

You can calculate it using this formula: (New MRR + Expansion MRR + Reactivation MRR) (Churn MRR + Contraction MRR) Now, if you had $5,000 of new MRR, $500 in upgrades, and $400 in reactivations, but you had a churn of $1,000 and $500 in downgrades, your net new MRR would be $4,400. MRR can measure performance of various customer segments.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Valuize Consulting

NOVEMBER 25, 2024

Collaborating with Finance to Develop Models Capturing Short-Term Costs and Long-Term Benefits Payback Period (PP): The Payback Period measures how long it takes for an investment to generate cash flows sufficient to recover its initial cost. This justifies a lower Customer Success Manager (CSM)-to-account ratio for these clients.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Sales Hacker

JANUARY 14, 2025

The importance of in-person interactions for the development of your team. And While this might not seem new, in an environment where it is tougher and tougher to get net new [00:09:00] contracts and customers in the door, it is great to see folks finally give the customer the support and attention that they deserve. Like, right.

B2B 107

B2B Scale Technical Review Software Review 107