ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Automation Takes Over Product Onboarding and Adoption. It’s about onboarding. It’s about adoption.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base. We began “community marketing.”

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

User Pilot

AUGUST 10, 2023

According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%. The DAU, WAU, and MAU metrics will enable you to better understand active users for your SaaS or mobile apps. Conclusion You can’t have a thriving SaaS without active and consistent user engagement.

Metrics 76

Metrics Venture Capital Benchmarks Engagement 76

ChurnZero

JULY 21, 2020

IntelAgree is a growing AI-powered contract management SaaS company that enables legal teams to do impactful work, not busy work. Within four months of launching ChurnZero, IntelAgree was able to: Increase customer product usage during onboarding. Provide a consistent customer and employee onboarding experience. Who are they?

Scale 52

Scale Venture Capital AI Search SaaS 52

ProfitWell

APRIL 20, 2020

Listen wherever you get podcasts: Top B2B SaaS news. The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. Today’s featured user is UserGuiding , product walkthrough and user onboarding software.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

Point Nine Land

MAY 6, 2019

SEO, SEM) saturating, viral SaaS companies (or companies with Product-Led Growth) benefit from an incredibly efficient way to grow because, unlike paid marketing, viral growth is free and compounding. The hope is that these techniques are as actionable as possible for anyone building a viral SaaS product. The loop is closed.

SaaS 73

SaaS Scale Acquisition PayPal 73

Kellblog

JANUARY 11, 2023

Play into SaaS rationalization. SaaS spend rationalization is going to happen, whether we like it or not. If you’re selling conversation intelligence, should you switch campaigns from “onboard faster” to “drive increased productivity?” ” Be the the first type. ” Upgrade talent.

B2B 123

B2B Trends Onboarding Strategy 123

Chart Mogul

JUNE 29, 2018

In SaaS, everyone wants to rule over a kingdom. In the world of SaaS, there’s a never-ending game of thrones. So what’s the alternative for an ambitious SaaS startup? If you believe the thought leaders, it’s a critical component required for new SaaS businesses to succeed today. It’s a ruler-takes-all game.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Intercom, Inc.

NOVEMBER 3, 2022

It’s great to be at SaaStock as well because you’re meeting so many like-minded SaaS companies that are scaling and starting to think of support, and that’s the intersection where companies like Intercom and Surfboard come in. This is only the second time since I joined Intercom that I’ve done a podcast in person.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Outseta

AUGUST 31, 2018

While many early stage SaaS companies just think “I’ll use Stripe!” This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

The Angel VC

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7-9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. The seatbelt goes on and it’s like breathing.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

MARCH 19, 2019

Then also went into venture capital where I invested in API first products. Ceci Stallsmith: We want to help you think about, all right I’m probably a SaaS product if I’m sitting in this room, it is SaaStr, how do I think about whether or not I have the opportunity to build a platform or an ecosystem.

Payments 120

Payments Scale Scaling Revenue 120

BetterCloud

NOVEMBER 9, 2017

As a CIO at a venture capital firm, Uy is always thinking about how to help his firm’s startups find more cloud-first IT talent. Our founder and CEO David Politis presented the first-ever framework for managing and securing your SaaS application environment. IT loves karaoke and armadillos.

Venture Capital 40

Venture Capital Cloud Cloud Engineering Finance 40

Point Nine Land

NOVEMBER 10, 2020

If you’re an early-stage SaaS startup, still in the process of getting to Product/Market Fit, or doing your first experiments to attract and convert leads, you shouldn’t worry too much about customer lifetime value (LTV or CLTV) and related metrics. This is not an unusual pattern in SMB SaaS. That makes no sense. Use gross profit.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Here’s what’s changed in SaaS… If you can get to $20M or more with decent growth and modest burn, you’ll get offers to buy you.

Scale 244

Scale Sales Hiring AI Sales Recruiting 244

SaaStr

JUNE 21, 2019

If that wasn’t enough, Sara is also an advisor @ Anthos Capital. In Today’s Episode We Discuss: * How did Sara made her way into the world of SaaS and came to be one of the industry’s leading CMOs with Twilio today? Harry Stebbings: Tell me, who’s killing it in SaaS marketing today and why?

Scale 138

Scale Sales Hiring SMB Interviewing 138

Point Nine Land

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7–9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS model, truly understanding how it works sustaining success over time is not as easy as some make it look.

Sales Recruiting 167

Sales Recruiting Construction Scale SaaS 167

SaaStr

AUGUST 1, 2020

This has been an incredible roller-coaster for us in SaaS and Cloud since March 15, for some even more than others, but an incredible amount of change for all of us. Other than Zoom and a few others, it seemed like the world would crash deeply for SaaS and Cloud. We learned new ways to onboard customers, faster.

Sales Hiring 340

Sales Hiring Venture Capital Cloud Travel 340

ProfitWell

DECEMBER 3, 2019

Securing SaaS funding is one of the most fraught and exciting parts of running a SaaS business. Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? When is the right time to look for SaaS funding?

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. I learned a million lessons about SaaS, about start-ups, and about life along the way. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

MAY 31, 2019

In This Episode We Discuss: * How Parker made his way into the world of startups and SaaS, came to found Zenefits and what was that a-ha moment for the founding of his most recent company, Rippling? And he said that you have a very ambitious and slightly crazy idea in terms of the [inaudible 00:14:48] of the app store for SaaS.

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 214

Scale Sales Hiring Scaling VP of Engineering 214

The Angel VC

FEBRUARY 23, 2014

More than two years ago I wrote about what we look for in early-stage SaaS startups. Since then we've looked at hundreds of SaaS startups and have gained additional insights through the work that we've been doing with the SaaS startups that we have invested in. while still keeping the product easy to onboard and use.

Startup 152

Startup SaaS Acquisition Scale 152

SmartKarrot

JUNE 28, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Databook As a Customer Success Manager, you will directly collaborate with customers to ensure they are receiving the benefits from Databook’s software through supporting strategic sales transformation at enterprise SaaS companies.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. How David went from founding 3 public companies to entering the world of venture with Matrix. Loving our podcast content?

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

Outseta

MAY 8, 2020

Musing after a decade spent building SaaS start-ups By Geoff Roberts 20 min read. Today I can look back across a full decade that’s been spent building SaaS start-ups. I’ve yet to see a single SaaS company truly assess their use of each of their tools against the actual business value that the tool is creating.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SaaStr

FEBRUARY 22, 2019

In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight? Where do many go wrong in building and scaling their teams in SaaS? * What would Nick most like to change in the world of SaaS? I did a consumer startup.

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

Outseta

JUNE 6, 2018

The article got me thinking about a different sort of fatigue that I’ve been feeling in my own career and industry; the world of venture capital backed marketing technology start-ups. When a company accepts venture funding, it commits itself to steep expectations for future growth.” What I’ll call SaaS 1.0

Technology 40

Technology Marketing Venture Capital Sales Hiring 40

Point Nine Land

OCTOBER 22, 2019

These are things which today are expected of a SaaS company, but at the time it wasn’t necessarily a no brainer.” In its early days, Jack and Rian onboarded every single customer via a webinar, but this couldn’t work at scale. She crafted tutorials and step by step guides for the onboarding process.

Technical Review 40

Technical Review Scale Sales Hiring Business 40